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“Safety net in the face of urricane Irma”

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Sheraton Jacksonville
Ranked #36 of 134 Hotels in Jacksonville
GreenLeadersSilver level
Reviewed 8 September 2017

Hurricane Irma was forecast to strike south Florida with a fury never known. Having lived through hurricane Andrew, we knew we had to leave our home in Broward county. We were able to secure a reservation for only a few days before the scheduled impact. When we finally arrived at the hotel we were greeted by a very friendly and empathetic young lady, Ragine. We explained our plight and really needed to stay until the storm made its way out of Florida. She said ther was ABSOLUTELY no rooms available at the dates we really needed, but to check back in case of a cancellation. The next evening, Ragine again was at the desk. I asked with no expectations if there was a room, any room at all...she was wonderful. In a few minutes she was able to book us in for 3 additional nights. We are so appreciative of this young woman and the extra steps she went to to help us. Thank you! This is a super hotel with a wonderful staff and we will come back in better weather. Thank you, especially RAGINE.

  • Stayed: September 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank reparte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brad W, General Manager at Sheraton Jacksonville, responded to this reviewResponded 10 September 2017

Dear reparte,

Thank you for staying with us during the storm. We have passed your comments to Regine.

Please be safe during the storm, and we wish you the best.

Sincerely,

Brad Whitaker

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (45)
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9 - 13 of 45 reviews

Reviewed 4 September 2017 via mobile

This property is immaculate and the staff could not be nicer. They took a genuine interest in making sure our stay was perfect. An on site bar and an indoor pool in addition to a completely remodeled property, from top to bottom, made us feel right at home.

Stayed: September 2017, travelled with family
Thank Adam S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brad W, General Manager at Sheraton Jacksonville, responded to this reviewResponded 10 September 2017

Dear Adam S,

Thank you for staying with us! We appreciate the feedback, and have passed along your comments to the staff.

Sincerely,

Brad Whitaker
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2017 via mobile

My son and I stayed for one night at this Sheraton Hotel. I have gold status that I get from one of my credit cards so I was upgraded to a suite after only paying US$129 for the night. I was also getting to vouchers for the breakfast buffet which was excellent
Hotel has been recently renovated and the color scheme was very modern. The furniture was all new, as well as the fixtures. Everything look fresh and new but still had a cozy feel to it.
Very friendly and courteous. The breakfast buffet was very good also.

The pillows were decent and the bed was comfortable although, had I known I could request a foam pillow I would've done that, as I enjoy a more firm pillow.

The hotel is located in a business park. It is on the nice side of town with easy access to all interstates and beltway is in the city.

This place and would gladly stay here again.

Stayed: September 2017, travelled with family
Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brad W, General Manager at Sheraton Jacksonville, responded to this reviewResponded 10 September 2017

Dear James B,

We are very glad you and your son had such a good stay. We appreciate it, and look forward to having you stay with us again.

Sincerely,

Brad Whitaker

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 August 2017

The front desk staff is the best I have encountered. Made reservations, cancelled reservations and made more reservations. They signed me up for Sheraton honors and bridged it with Marriott. Great Club room and a nice quiet place for conversation We had orderves there and breakfast. Room was modern and very clean. Price was competitive. Good value.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Service
Thank Bob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brad W, General Manager at Sheraton Jacksonville, responded to this reviewResponded 30 August 2017

Dear Bob S,

Thank you for staying with us, and for the great comment regarding your stay. We have already recognized the front desk team for their efforts during your stay, and we are glad to hear such great praise.

We look forward to you staying with us again.

Sincerely,
Brad Whitaker
General Manager

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Reviewed 24 August 2017 via mobile

Whether a business traveler to Jacksonville or a visiting tourist tve Sheraton has everything you may need

First it is conveniently located within 5 minutes to the best (and largest) shopping center in Jacksonville. That also means a huge selection of your favorite restaurants and retailers too. Located only 15 minutes from the beaches as well; it is easy to combine a business trip into a family excursion.

The Sheraton was also completely renovated as well and has a large dining area as well. For breakfast you can order a la carte items or enjoy their bfast buffet all you can eat for a small charge.

There is also a small sports bar area where we were able to view the NHL playoffs and were treated royally by all the employees. You have to live it when they all start cheering for your team....Nashville Predators. We really felt at home.

The Sheraton also will shuttle you to local restaurants and always have fresh free coffee in the lobby in the mornings as well as cold fruit infused water for the weary ( and thirsty travelers)

The rooms and bathrooms are spacious and well appointed The beds and pillows are super Comfy too!

Overall the staff is extremely well trained and very responsive to any needs or questions you may have.


I highly recommend this Jacksonville Sheraton. And will continue to stay there in the future. BTW also Pet Friendly!




Stayed: May 2017, travelled on business
Thank Pat P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brad W, General Manager at Sheraton Jacksonville, responded to this reviewResponded 1 September 2017

Dear Pat P,

Thank you for staying with us, and for the wonderful feedback. We truly appreciate your past time staying with us, and your future stays.

Sincerely,

Brad Whitaker
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Jacksonville

Address: 10605 Deerwood Park Blvd., Jacksonville, FL
Phone Number:
Region: United States > Florida > Jacksonville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Jacksonville
Price Range: RM501 - RM837 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Jacksonville 3.5*
Number of rooms: 159
Official Description (provided by the hotel):
The Sheraton Jacksonville Hotel is just steps from attractions such as the Avenues Shopping Mall, the Mayo Clinic, University of North Florida-UNF, and the St. Johns Town Center Mall. ... more   less 
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Also Known As:
Sheraton Jacksonville Hotel Jacksonville
Jacksonville Sheraton

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