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Embassy Suites by Hilton Jacksonville Baymeadows
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Reviews (711)
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332
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All reviewsevening receptionfront deskmade to order omeletsindoor poolfamily reunioncomplimentary breakfastrecommend this hotelenjoyed my stayhot tubthe breakfast areabusiness tripa great place to staythe staff was greatfitness centernice stayatriumlana
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35 - 40 of 711 reviews
Reviewed 31 March 2018

When we travel to Jacksonville we try to stay here. No complaints to be found. Staff very pleasant, checkin/out easy as an honors member, room was comfy (love the beds and pillows), and the breakfast is awesome!

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank imlovedtoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mgthotel, Public Relations Manager at Embassy Suites by Hilton Jacksonville Baymeadows, responded to this reviewResponded 3 April 2018

We appreciate you staying at the Embassy Suites Jacksonville. We are glad that you enjoyed the pleasant staff, easy checkin/out as a Hilton Honors member, comfy beds and pillows and the awesome breakfast.

Thanks and we look forward to your next visit to Jacksonville.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2018

I stay at this Embassy for business quite often. I have used the conference rooms many times and found the hotel staff to be knowledgable and accommodating. The catered food in (for conferences) has always been great and they go out of their way to make sure you have everything you need. The hotel offers a beautiful atrium where groups can relax. They offer a nightly reception in the atrium area and they offer a wonderful breakfast in the morning as well. The breakfast has all the usual items but additionally a cook to order omelette/ egg station. The people working this area are always friendly and the food is very good for a complimentary breakfast. The rooms are spacious and would easily accommodate families. There is a nice wet bar area along with the standard coffee set up. The rooms have always been very clean with nicely finished bathrooms. Overall this is a great place to stay in Jacksonville.

  • Stayed: March 2018, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Jenneats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mgthotel, General Manager at Embassy Suites by Hilton Jacksonville Baymeadows, responded to this reviewResponded 30 March 2018

We appreciate your comments and staying at the Embassy Suites Jacksonville. We thank you for mentioning about our conference rooms, knowledgeable staff, catered food, beautiful atrium were guest can relax, wonderful free breakfast, cook to order omelets, clean guest rooms and friendly people.

Thanks and have a great weekend.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2018

My husband and I are not impressed with our overnight stay at this location. The bathroom had numerous hairs along the wall as well as the floor. The tub had drainage issues and we froze that night. The central heating and air system only produced cold air. The flooring along the check in area, dining area, the hallway near the pool and walkways was always filthy (visible dirt, spills, scuff marks, etc.) During breakfast the dining area was sticky from obvious spills and the spills went unnoticed. We did not appreciate the numerous dogs running around the complex; some properly leached and some were allowed to freely roam about. I felt as if this establishment were running a kennel or my husband and I specifically checked into an animal hotel. During checkout my husband complained to a male worker about the hair and tub drainage issues and it was obvious the worker was not concerned. My husband was immediately dismissed. I did not appreciate the way my husband's complaint was handled. Gives new meaning to the phrase, "Blow smoke up someone's behind." When you are paying close to $170.00 per night I expect better customer service / public relations and most of all an up to par room. Also, it is my understanding that checkout is close to 12:00 noon; the cleaning lady entered our room several minutes at 9:00 a.m in order to clean! Thank goodness we were fully clothed. The overnight stay was somewhat of an EYE SORE! This is unacceptable. Needless to say we will never frequent this establishment again.

  • Stayed: March 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Jasmiine_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mgthotel, Manager at Embassy Suites by Hilton Jacksonville Baymeadows, responded to this reviewResponded 27 March 2018

I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that our hotel and staff are truly sorry occurrence. We are always looking for ways to improve our experience as your satisfaction is very important to us. We try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback.

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Reviewed 17 March 2018 via mobile

This is a very large hotel with a separate wing. We actually got lost trying to get to our room! The rooms are very spacious and the breakfast buffet is very extensive. The indoor pool looked nice but we didn’t get a chance to use it. It is in a good location with lots of shopping and restaurants nearby. Also, the beds are comfy but small.

Stayed: March 2018, travelled with family
Thank Soccermama63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mgthotel, General Manager at Embassy Suites by Hilton Jacksonville Baymeadows, responded to this reviewResponded 19 March 2018

We thank you for staying at the Embassy Suites Jacksonville and we appreciate your business. We are glad that you enjoyed are spacious rooms, extensive breakfast buffet and great location.

Thanks and have a great week.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2018 via mobile

They had a large group of girl volley ball players check-in as soon as we got there so check-in was a nightmare. We were tired from driving all day too, so this was a problem. The hotel itself was ok though.

Stayed: March 2018, travelled as a couple
Thank Cynthia U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mgthotel, Manager at Embassy Suites by Hilton Jacksonville Baymeadows, responded to this reviewResponded 19 March 2018

We appreciate your business and comments. We apologize for the delayed check-in as this was a very busy arrival day for the hotel. We are glad to hear that the rest of your stay was ok.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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