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Reviewed 28 February 2021

We are returning home from what was an amazing stay in Savannah. The Desoto by far exceeded all my expectations. The hotel upgraded our room free of charge due to it being our anniversary. The room was absolutely gorgeous, clean and had the best view in all of Savannah. The balcony was awesome. The bed was so comfortable. I would actually like to know what beds they use because they were that comfortable. The waitress at Proof and Provision was extremely friendly and went out of her way to make sure we were taken care of. Amanda, ensured our every need was met and that we were satisfied during every part of our stay. Lastly, the location was superb. Was wishing close walking distance to everything. We will absolutely be staying at this hotel again and will definitely be recommending it to others. Thank you for making our 20 year anniversary get away so special.

Date of stay: February 2021
Trip type: Travelled as a couple
1  Thank Tour294163
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G M, Guest Services / Front Office at The DeSoto, responded to this reviewResponded 1 March 2021

Happy 20th anniversary! We are pleased that you chose The DeSoto Savannah for this special occasion and that we exceeded your expectations. Thank you for mentioning how much you enjoyed your room. With our unrivaled views of the Savannah skyline, premium amenities, and residential-style comforts, it is our goal for every guest to have a relaxing, comfortable stay.
We are also delighted to know our location was convenient for you and that you had a great time at Edgar's Proof & Provision. Your complimentary remarks will be shared with our entire team. Thank you once more for your recommendations, and we look forward to seeing you again soon.

Warm regards,
Jay Wiendl
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2021 via mobile

And excellent experience! The brussels sprouts were out of this world as was the Caesar salad with chicken. What really made it special was the excellent, kind,attention of our server, Alyssa, a gal who clearly loves her job. We are coming back!!

Date of stay: February 2021
Trip type: Travelled with friends
1  Thank 171hilaryt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G M, Guest Services / Front Office at The DeSoto, responded to this reviewResponded 25 February 2021

Thank you for taking advantage of our hotel restaurant and sharing your experience online. Our chef and his team take great pride in providing quality food and service. We will pass on your wonderful comments, especially to Alyssa, and let them know their efforts are not going unnoticed. We look forward to the opportunity of welcoming you back soon to The DeSoto Savannah.

Warm regards,
Jay Wiendl
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2021

With a daughter enrolled in SCAD, we've been visiting Savannah for years now, and without hesitation, we wholeheartedly endorse The DeSoto as the best choice for hotel stay in the historic district. We've stayed other places, and there are plenty of lovely choices. But none make you feel personally valued and welcome back like The DeSoto. They do their level best to be helpful, friendly and courteous. The rooms are gorgeous and always clean. The food is delicious, and the cocktails in the bar are sublime.

Room tip: Views are spectacular; consider balcony options; high floors are best. Pool is on second floor, so can be a very active place.
Date of stay: January 2021
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Melissa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G M, Guest Services / Front Office at The DeSoto, responded to this reviewResponded 24 February 2021

Melissa, welcome back to The DeSoto Savannah! From our excellent location to our fresh accommodations, we are delighted that our devoted associates continue to have a memorable impact on your stay.
It is also great to know you enjoyed some barrel-aged cocktails at Edgar's Proof & Provision, one of Savannah's most sought-after indoor-outdoor settings for craft cocktails and casual dining. We look forward to your next stay and, until then, wish you safe travels!

Warm regards,
Jay Wiendl
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 February 2021

Masks are not required on this property (no signage, no attempts to enforce), despite what the hotel will tell you. Because Georgia does not have a mandatory mask mandate, we called in advance and inquired about Covid-19 protocols, and were assured masks were required in common areas.

When we arrived, the lobby was streaming with unmasked guests. Other than a few hand sanitizers, the hotel is completely devoid of protocols. Elevators were crowded and guests rode unmaksed. Front desk workers were masked, housekeepers were not - which is especially shocking, given that they are tasked with cleaning small, enclosed guests rooms that should be safe for guests. At the very least, the staff should be required to follow a uniform protocol to reduce the risk.

Would not recommend this hotel for anyone taking the pandemic seriously.

Date of stay: February 2021
    • Location
    • Cleanliness
    • Service
Thank Sperraz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G M, Guest Services / Front Office at The DeSoto, responded to this reviewResponded 19 February 2021

Thank you for being our guest and sharing your concern. We regret your dissatisfaction with the issue outlined. We closely follow the Commitment to face coverings and social distancing in accordance with CDC and WHO guidelines, for both our guests and employees, and our staff is trained to remind guests of the nationwide Mask Ordinance. While we make great efforts to ensure everyone complies with these guidelines, we recognize this is a community effort. We are grateful for your feedback and your patience in this matter. We regret any inconvenience this caused and will address your comments with our management team and staff. Thank you again; we hope to regain your trust on your next visit to the area.

Warm regards,
Jay Wiendl
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 February 2021 via mobile

We arrived at the DeSoto on Valentine’s Day in the evening. It was raining and very cold outside. When we got to our room, we tried to adjust the heat and it became clear that the heat was not working. We reported this to the front desk and they said they would send maintenance. The maintenance guy came and started tinkering with things to try to identify the problem. While he was working, he offered to set up some space heaters to at least provide some warmth until he was finished. Apparently, the heaters were too strong for their system because they tripped the breaker and our lights went out. So, the maintenance guy stopped working on the heat to go address the breaker box and get the lights back on. Once he comes back, he tinkers around a bit more before telling us that the heating element is fried and he will not be able to fix our heat. This is relayed to the front desk agent who tells us that there are no other rooms available and that our options were to either stay in the room with no heat (which she did offer to comp) or to leave. That was literally all she offered to address this situation. We decided to leave and had to find somewhere else to stay which was not easy considering it was Valentine’s Day and most nice hotels were sold out. The DeSoto is a joke. I would not stay here if my life depended on it.

Date of stay: February 2021
Trip type: Travelled as a couple
1  Thank Qrainey_04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G M, Guest Services / Front Office at The DeSoto, responded to this reviewResponded 16 February 2021

Thank you for choosing to stay with us. We appreciate your honest feedback and are extremely sorry for the issues you encountered with the Air Conditioning unit in your room. It is further disappointing to know that we were unable to fix it and could not provide you with another option. We can truly understand how frustrating you were and we will have a thorough maintenance check of all the units to ensure they are working properly. Once again, we apologize for what transpired and hope you will consider giving us another chance to make a favorable impression.

Warm regards,
Jay Wiendl
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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