Stopped in just to sleep on a long trip. Tub was filthy, tiles were crumbling and the room wasn't clean. I learned my lesson.More
- Free Wifi
- Free Parking
Stopped in just to sleep on a long trip. Tub was filthy, tiles were crumbling and the room wasn't clean. I learned my lesson.MoreShow less
Thank you for sharing your experience, and I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.
I have a pet so I was given a pet room. The room smelled really bad and the bathroom wasn't very clean. I have stayed at this place in the past and this isn't the first time I had a bad room!! I also adked for 2 queen beds as we had 3 people and was told nothing was available. I also asked not to have room in the back and I was given one. Very dirty out there and I did not feel very safe I will not stay here again!!!
We appreciate you taking the time to share this experience. Our main goal is to serve our guest very well and satisfy them during their stay at our hotel but it is just distressing to learn that you had an experience like this. On behalf of our staff, I sincerely apologize for all the problems and inconvenience you encountered. Please do consider us again in the future and give us a chance to change your views about our hotel.
We went out to eat. When we returned we found out that the phone and the lights next to the bed didn't work. We thought we'll just go to bed and tell them in the morning. The air conditioner was making such a racket that we slept off and on. When we got up we found out no hot water.
Dear William S,
Thank you for letting us know about the inconveniences that you encountered during your
recent stay at our hotel. We apologize that you encounter these kinds of problems of the phone , light, and air conditioner noise on our hotel. We wish that you did inform us during your stay so we can resolve the matter immediately. Thank you and we hope that you choose our hotel again!
This place is in dire need of renovations. The Wingate by Wyndham, which is just next door, is our place of choice but they had no vacancies.
Thank you for taking the time to write this review and share your experience. Your satisfaction is important to us and we will be using the feedback you provided to make
improvements to ensure we offer an exceptional experience for our guests in the future. Hope you'll return and that we can surpass your expectations of service and accommodations.