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“DISHONEST!! STRANDED WITH BABY!”
Review of Galaxie Motel

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Galaxie Motel
Ranked #5 of 6 Hotels in Brigham City
Reviewed 15 August 2017

STRANDED ME WITH A 4 MONTH OLD BABY by canceling my reservation, that we had booked months in advance, less than 3 hours before check in because they “overbooked”. They hung up on me when I called to complain. They refused to receive incoming call for over 20 minutes after hanging up on me. Upon eventually getting them to answer the phone again, they changed their story and said the cancellation was “due to maintenance”. They said that my being stranded was "not [their] problem", "at least we didn't charge you for the room", and "it is not as if you were in the room already and we threw you out".

Room Tip: Avoid at ALL cost!!!
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  • Stayed: August 2017, travelled with family
    • Service
Thank Claire W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 - 6 of 24 reviews

Reviewed 12 October 2016

It was a spacious motel, and the owners seemed to be nice. It was clean enough, although needs some upgrades in the bathroom. For the price, $40 per night, I was alone, it is a good motel. It is centrally located, across from Shopko store.

  • Stayed: October 2016, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Dudy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 May 2016

LIES, LIES, LIES !!! DO NOT STAY HERE !!!
This "motel" should be taken off ALL websites IMMEDIATELY...First of all, I was afraid someone was going to kick our door in and rob us. I witnessed a drug deal in the parking lot from a "neighbor" staying here. It was so dirty and the fumes from the carpet deodorizer was so overwhelming we could not breath. The sheets were stained and the couch was DISGUSTINGLY gross. When I spoke with the "front desk" he was unconcerned offered no refund or solution. I spoke with Milly the Office Manager from the Galaxie Motel a week later. She stated the owner son had initially helped me but he told her I never verbalized any concern, which is a lie. I never once asked for a refund, but it should have been offered, and I was told it would be unlikely for the owner to give me a refund. She admitted that there is a drug issue at the hotel but maintained its "cleanliness" and has never had any complaints. I told her if the local drug addicts were not complaining it did not mean the motel was clean. Again, I am not looking to receive a refund. I want this motel taken off ALL website so travelers like myself do not end up in this same situation. This is a dangerous place and should not be offered as a suitable environment for travelers.

  • Stayed: May 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
3  Thank tweedeldee3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2015 via mobile

I wish I could give 0 stars

We were asked to go to an away sporting event last minute in a small town, and most everything was booked or the prices raised to 200+ a night, so we reluctantly took the cheapie deal we got online... We pulled in at 10pm and the front desk guy was rude, and unwilling to let us see the room before paying, got to the room which we found was next to a room packed with men and a strange scent coming from the open doorway. Then they watched my daughter and I haul our things to our room and by the 2nd trip to the room, 3 more doors had opened and more men came out to watch, my husband had to work the next day, so he was going to help get us checked in and head home while we stayed for our tournament the next day, but we were so creeped out by the audience, and the lack of security locks on the doors, that he stayed with us.

We decided to skip the showers since there was green mildew/mold in the floor of the shower, the room was easily 90 degrees when we got in there, and took FOREVER for the tiny room to cool down, there are no curtains, just dirty blinds (photo attached) and dead mosquitos on the grimy card table in the room and bathroom counter. The "dresser" in the room was a filing cabinet, which is a first for me, It also smelled so strongly of inscence, or some sort of air freshener that now an hour after leaving I still have a terrible headache, and I'm still tired!

Anyway, I'm glad we got the cheap $36 deal on this dump, but I really would rather sleep in my car next time. This was the worst motel/hotel experience of my life. And we've stayed in our fair share of places since our kids play travel ball.

Stayed: August 2015, travelled with family
4  Thank Ang H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2015

Made a reservation online--looked okay for a low-priced overnighter. And on the phone, the lady at the desk sounded very pleasant. But when we arrived, at first we couldn't find it. It was advertised as the Passport Inn and Suites, but we found no such sign. Then based on the address, we were horrified at the sight of the place. There were two motel signs--one "Seely Inn" and the other "Galaxie Motel". It looked like something that had barely survived WWII--there was cardboard in one of the windows in the office building! The office was locked up at 3:30 pm (standard check-in time) with a note scribbled on a piece of paper stuck to the door "gone to lunch, back at 4). We bee-lined out of there!

Stayed: August 2015, travelled as a couple
2  Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Galaxie Motel

Address: 740 S Main St, Brigham City, UT 84302-3360 (Formerly Passport Inn & Suites)
Region: United States > Utah > Wasatch Range > Brigham City
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #5 of 6 Hotels in Brigham City
Price Range: RM202 - RM206 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Galaxie Motel 2*
Number of rooms: 29
Official Description (provided by the hotel):
Located just off Interstate 15 in the foothills of the Rockies, perfect for your family getaway. We are located near the Great Salt Lake and offer easy access to Provo and Ogden. Truck and RV parking are available. While staying at the Passport Inn plan your adventures with free high-speed internet access, enjoy all the room amenities of home. ... more   less 
Also Known As:
Galaxie Hotel Brigham City

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