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Cuddlers Paradise
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Cuddlers Paradise
Gas Fireplace Living Area
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Very good
5 reviews
Cuddlers Paradise
Gas Fireplace
Living Area
Large sofa
Table for two
Large Bedroom
Romantic Bedroom
Game Area
Air Hockey
Hot tub
Hot tub on deck
Rocking chairs
Exterior 2
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Holiday Rental House -
1 Bedroom, 1 Bathroom, Sleeps 2
Gatlinburg, Tennessee

Reviews from our community

Very good - based on 5 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
English first
Providence Forge, Virginia
Level 6 Contributor
207 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“Total Disappointment”
Reviewed 13 December 2013 for a stay in December 2013
people found this review helpful

The cabin was OK except the heating system was inadequate with temps in the 20's, For a one level cabin there were too many step ups and downs to trip one. The bed linens were well worn and smelled musty. AS for the location the cabin is at the end of a very narrow, steep and curving road. Very difficult to navigate in the dark or fog. The driveway is so steep it is hard to get up when wet never mind if frosted over. We wound up calling AAA to get us free, The cost of the cabin was much higher than some other area agencies, we expected more but got less, the company should indicate in the ads that the road conditions are not the best. We left 2 days before we were scheduled and got a Motel room.
The web site photos were somewhat deceptive there is no view of anything but trees.

Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
13 Dec 2013
From all of the Owners and Staff at Heartland Cabin Rentals, We are very concerned about your recent stay with us. We apologize; we were unaware that you were unhappy with your stay. Customer service is our top priority; therefore we take each comment on Flip Key & Tripadvisor advisor seriously. We call all of our guests after check in to insure all is well with the cabin. On your date of check-in (12/9/13), when our front desk staff called to check on you and your family; it is noted that everything was ok at your cabin. Checking your reservation file, I find no notes or any reports that the central heating unit or fireplace were not adequately heating the cabin. If you were not warm, I wish you had informed our staff. We could have and would have moved you to another cabin, as well as sent a repair man to make sure all were working properly. If you didn't want to call to inform us of any issues, you cabin was just up the road from our office, to go to town you drove by Heartland Rentals office – again we wish you had stopped in to express any issues, we would have been more than happy to help.

However, we cannot fix any problems if we are not made aware of them. All the roads leading up to the cabin are all paved. We never had any reports of a guest having to call AAA to get the out of the ditch. The pictures of the cabin online as well as the amenities and description do not show a mountain view nor do we advertise the cabin as having a mountain view. The recorded phone call you made for your check out was at 10:46pm on (12/13/13) and you were scheduled to check out the following morning at 10:30am. The Heartland Cabins staff called that morning to follow up on your visit, you were already home and we asked then how your stay was and once again we were told it was fine. Therefore, after two phone calls and 5 days of being in the cabin, we wish you had spoken to us directly that we could have had an opportunity to address any issues you may have experienced.
Our job is to provide great accommodations and help our guests create great memories. We urge all guests to communicate any issues with us; so that you have a fantastic Smoky Mountain experience.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
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