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“We absolutely fell in love with "The bear in the...”

Review of Bear In The Trees

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11 reviews
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Overview
Cabin -
1 Bedroom, 2 Bathrooms, Sleeps 6
Gatlinburg, Tennessee

Reviews from our community

Average - based on 11 reviews
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Reviews from our community

Date | Rating
  • English first
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English first
Nancy G
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“First time I've experienced reviews not matching experience, at all!!!!”
Reviewed 13 June 2015 for a stay in June 2015
2
people found this review helpful

I've been renting cabins for 30 years in and around the Gatlinburg area. This is the first time we have had an awful, unacceptable experience. Normally reviews are fairly close to what you find upon arrival. This was not the case, at all!!!! The place was filthy. Within minutes of arriving, our socks were black. The stove top was greasy, the toilets were dirty. The hot tub was not working. Maintenance fixed that in an hour or so. Not the way you want to start your vacation, with workers in the cabin. We realized in a short amount of time that the a/c was not cooling the cabin. We didn't call maintenance back because it was around 8 in the evening. We decided to tough it out until the next morning. Maintenance came out and assured us it would be fixed in a short amount of time. The front desk did offer to move us, at that point. But with maintenance telling us it would be fixed shortly, we figured by the time we got back to the cabin from sightseeing, we would be good to go. We had already unpacked our groceries, clothing and toiletries and dreaded the thought of packing them back only to unpack them again. When we arrived back, the a/c was not working. Maintenance had put a window unit in the bedroom which did nothing for the kitchen, den and upstairs area where the games were located. Maintenance, once again, assured us it would be fixed by the next morning. Long story short, upon check out, it was still not repaired. We think the unit had been broken as there was a dilapidated unit thrown on the side of the cabin. To add insult to injury, we were charged a $70 cleaning fee for a dirty cabin. I took pics to show Wyndham but they didn't seem to care. We spent more time at the cabin with the maintenance crew than we did alone. It was the worst vacation ever. After many phone calls and emails, Wyndham finally refunded us $121. We had spent nearly $800 for this awful experience. I don't normally write reviews but am hoping to prevent someone else from going through what we went through. Happy vacationing!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Nothing
Liked least: Everything
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
usafphili...
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“You pay for the view because everything else is terrible!”
Reviewed 16 February 2015 for a stay in February 2015
4
people found this review helpful

I rented this cabin for a romantic getaway for my wife and I. The price was steep but I felt like splurging since it was an anniversary trip. The view was good, but that was the end of the positive experience. The cabin looked great online and the Wyndham agent said it was a great location. The location is great but the cabin needs help. There was a great deal of dust in the cabin. The towels were horrendous; I have never had such cheap towels in a rental property. The linen on the beds was equally of poor quality. The downstairs theater was nice, but the equipment is old and cheap. The toilets had stains that should be cleaned. There are no window treatments upstairs on the front or back windows. The two fireplaces are cheap electric models. There was not a single closet or place to hang clothes. The outside staircase does not have anti slip material so beware when it rains or snows (as it did when we stayed). The heater takes forever to warm the house. There was mold and crud in the corner by the bedroom shower. Both shower heads were clogged with mineral build up. The arcade games were in terrible condition and only a few actually worked. I would have called maintenance but the phone did not work and the office was 15 miles away. The cabin floors also had several splits showing the poor craftsmanship of the builder. The bathroom exhaust fans were nearly covered with dirt showing how infrequent their cleaning.

Value Rooms
Location Cleanliness
Service
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Gatlinburg hotels

Melissa A
Winston Salem, North Carolina
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“cute but not clean”
Reviewed 9 November 2014 for a stay in October 2014
5
people found this review helpful

We stayed here for our first anniversary and it was amazing. 8 Years later, after having stayed in other cabins, we decided to come back for our 9th anniversary because the layout of the cabin was our favorite by far. While we know age changes things, we were a little disappointed. 1. The rental company now takes the full amount of your trip 2 weeks before you even leave. We don't agree with that. We've never had to pay the full amount that far in advance in any state or even any country. That's what the deposit is for. You pay the balance when you arrive. Not here. 2. Cleanliness is next to Godliness. No Godliness here. The floors were filthy. Our socks were black the first night after walking inside with no shoes. The glasses, dishes and silverware needed to be washed before using. There were 'crumbs' of some sort in the sheets. The hose to the hot tub was unplugged and the bottom of the hot tub was gritty. This makes me think the hot tub was not drained, cleaned & refilled in between guests. The ice hockey puck was missing on the game table. The puzzles were missing pieces. There was an 'odd' stain on the pool table. The kitchen table was full of crumbs between every log. There was a lot of hair in the shower. All of these things are "Ewww" factors.
While they require guests to do their part to leave the cabin as neat as when they entered, I feel that the cleaning company does not do their part. This would be easily resolved by changing cleaning crews or even checking behind them to make sure they do their job.
3. The view from upstairs used to be absolutely breathtaking because you could see the sparkling city lights at night, and the beautiful colors by day. Now weeds have turned into trees with huge elephant leaves covering up the majority of it. There are literally 3 of these 'weeds' that could be cut down to bring that amazing view back.
Without much effort at all this cabin could easily be the most wonderful, romantic, cozy cabin that it was 8 years ago.
We adored this cabin. In fact, it's the only place we've come to twice because we feel life is too short to do the same thing twice. As much as we love this cabin, it was a little disappointing. For $1500/wk I feel cleanliness isn't too much to ask for. Maybe our expectations were too high since we knew what it used to be.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: the layout and the movie room was amazing.
Liked least: the cleanliness!!!!
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway
  • Was the property as advertised?
  • Would you recommend the location of this property?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalie P
Groves, Texas, United States
Level 1 Contributor
4 reviews
“We absolutely fell in love with "The bear in the Trees" cabin....”
Reviewed 7 October 2014 for a stay in September 2014

This was our first trip to Tennessee and it could not have been better. The cabin was exactly like it was pictured on trip advisor. We stayed in the cabin half the day then went into pigeon forge and gatlinburg the other half. We hated to leave cabin because it was so comfortable for the two of us..we will definitely stay there again hopefully next year. The movie room was a treat, we played the video games, foosball and enjoyed the pool table. It was just an enjoyment for us and we would highly recommend it to anyone..

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The cabin....
Liked least: Could have used more lightning in kitchen..
Travelling group: Spouse/Partner
Your age range 50-64
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LA
Reviewed 2 October 2013 for a stay in October 2013
2
people found this review helpful

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Recommended for:
A romantic getaway Older travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
2 Oct 2013
Thank you for taking time to submit your review. Sugar Maple Cabins offers incredible views and all the comforts of home. On behalf of the entire staff, congratulations on your wedding and we wish you happiness for many years to come!

Stacy Charlton
Director of Operations
Wyndham Vacation Rentals
Smoky Mountains
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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