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Reviews (60)
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All reviewsgreat place for family and friendsrooms facecomplementary boat rideapproach roadcourteous stafflimited optionswonderful resortin housemorning walkswimming poolwill visit againbeautiful locationpaddy fieldsexcellent hospitalityboatingbeautyguests
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18 - 23 of 60 reviews
Reviewed 28 December 2017 via mobile

Value for money , cool ambience . Besides backwater , comfortable cozy rooms . Very nice landscape .
Hotel offers complementary 1 hr boat ride in the back waters .
Swimming pool overlooking the back water besides the restaurant is perfect for a vacation.
Food is good .
Ambience perfect .
There are rooms with pool and lake view.
Had a great time here .
Must stay .

Stayed: December 2017, travelled with family
Thank Dheeraj T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anoop P, Public Relations Manager at Paloma Backwater Resorts, responded to this reviewResponded 5 May 2018

Dear Mr. Dheeraj,
Thank you for taking the time to share such a stellar review of your stay with us. We are truly humbled and delighted to read your great review of our resort, food and facilities. It always makes our day to know that our guests had a great stay with us with such positive feedback. 

Sincerely,
Team Paloma

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 December 2017 via mobile

We visited with family for a three night stay. Overall we enjoyed the resort very much. My wife, sister, mom, and mother in law all took advantage of spa services. They all enjoyed greatly. We all took a ride on the backwaters for an hour which was one of the highlights. My sister, brother in law and I️ thoroughly enjoyed the pool and the hot sun. The rooms are clean, super comfortable beds, and they have a nice shower. They all have terraces or balconies to hang out outside. There are even a few gazebos throughout the property to enjoy the outdoors in the shade.
A few things that disappointed: there is no gym, which the website mentions. Not everything on the menu is available. It would be nice to have a la carte options for dinner instead of buffet every night. Poolside service was nonexistent, however the front desk was just around the corner to ask for towels and drinks. There is no alcohol served here. Just beer would have been nice. Especially poolside.

Despite these cons I️ would definitely recommend this to friends and family. And I️ think we would also come back here next time we’re on vacation in Alleppey. I️ think it’s one of the better options if you’re looking for a smaller, quieter resort - just bring your own alcohol!

Stayed: December 2017, travelled with family
1  Thank Hgmen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalomaResort, General Manager at Paloma Backwater Resorts, responded to this reviewResponded 27 December 2017

Dear Guest,

Greetings from Paloma Backwater resort!!!

Thank you very much for your positive review of your recent holiday with us at Paloma Backwater resort. I am happy to read about your experience with our hotel facilities and services. It is very pleasing to read how much you have enjoyed your time with us. Please be assured that your valued comments and suggestions will be assessed and rectified as required. Thank you for taking the time to share your experiences. Looking forward to welcoming you back to Paloma Backwater resort in the future.

Warm Regards,

Sujith Kesavan,

Resort Manager

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Reviewed 12 December 2017 via mobile

The resort was excellent with nice villas. The pool and rooms had a great view to the backwaters. We travelled as a family with small kids, infant and staff was always on toes to provide best of the services...from cradle to anything else needed.

The food was good however the options were limited in the buffet. Overall the stay was good!!

Stayed: December 2017, travelled with family
Thank rbluemoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalomaResort, General Manager at Paloma Backwater Resorts, responded to this reviewResponded 18 December 2017

Dear Guest,

Greetings from Paloma Backwater Resort!!!

Thank you for your wonderful comments. We are delighted to read such positive comments and such reviews motivate us to further enhance our guest experience. We are glad to know that the services of our associates were at par to your expectation. We wish to welcome you back in future.

Warm Regards,

Sujith Kesavan,

Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 December 2017

Pros - The hotel is clean and well maintained. Great view from the rooms facing the backwaters. The hotel gave a complementary one hour boat ride.The staff was courteous
Cons - The approach road is not a tar road and extremely narrow, only allowing one car to pass comfortably. Very limited parking space. No restaurants in close vicinity. As the occupancy was low during our stay, the restaurant took our meal orders a few hours in advance. We had to place our breakfast order the previous day and we also received a reminder call from the restaurant to ensure we arrive at the specified time.

Stayed: December 2017
Thank Sushil P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalomaResort, General Manager at Paloma Backwater Resorts, responded to this reviewResponded 8 December 2017

Dear Guest,

Greetings from Paloma Backwater Resort!!!
Thank you for your review on Tripadvisor and we apologize for the inconvenience caused. We have noted the points and shall take necessary steps to improve our guest experience.
Warm Regards,

Sujith Kesavan,

Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 December 2017

First of all, this is a very new property (8 months old) and it is very beautifully designed and maintained. It has backwater view - from restaurant, pool area and from suites. So its a candy for the eye. I stayed at their Suite which has an indoor pool and it was awesome - the interiors, outside small pool, sitting arrangements, etc. The staff is very courteous and always there to help. They also have complementary back water ride which is icing on the cake. There is paddy fields around approach road to this property, which we enjoyed during morning walk.
While everything is good, there are areas where hotel management should look into (I gave them f/b while leaving) - approach road to the property, food specifically for vegetarian (Jain), the boat ride needs to have someone who can speak English so that he can explain about the area while on ride and games for kids beyond swimming and cycles.
I will definitely recommend this property to all who are looking for a peaceful and beautiful place to relax.

Room Tip: This property is away from town area and main highway, so having your own vehicle and food supply is advised
  • Stayed: October 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank Jigs13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalomaResort, General Manager at Paloma Backwater Resorts, responded to this reviewResponded 8 December 2017


Dear Guest,

Greetings from Paloma Backwater Resort!!!

Thank you for your wonderful summary pertaining to your stay at Paloma Backwater Resort. We are delighted to read such positive comments and such reviews motivate us to further enhance our guest experience and we have noted your recommendation and shall take necessary steps for positive changes. We wish to welcome you back in future

Warm Regards,

Sujith Kesavan,

Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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