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    Reviews (196)
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    Show reviews that mention
    All reviewsswimming poolnice and clean hotelplace to stayan overnight staykerala cuisinenice experienceexcellent propertycourteous staffdelicious foodacadiacleanlinesskmshygieneambiencetimingbackwatershospitality
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    11 - 16 of 196 reviews
    Reviewed 6 November 2017

    The hotel is good for stay only and very bad for food. Neat and clean. The drawbacks of the hotel are :

    a. The restaurant does not have much of vegetarian cuisines. Predominantly non-vegetarian.

    b. The service is hopeless rather very very slow and they feel nothing about it. The food is also average. The complimentary breakfast is horrible and not edible.

    c. The front desk / reception does not know how to treat guests. They enter into an argument and do not follow up on the commitments made. I had telephoned the hotel from Thagazhi that I will be 30 minutes late for breakfast and that they should make the complimentary breakfast available to me at 10.30am. They agreed. But on reaching the hotel at 10.25am they said it will be chargeable and breakfast time is over. It required quite a bit of argument to make the restaurant Manager see sense.

    d. One of the two rooms booked was a bit small in size. This despite the fact that I had booked two rooms of the same size. This is a con job.

    e. As in a few other hotels they refused car cleaning services.

    f. They refused doctor services for a family member and their insensitive approach really angered me.

    Travellers beware of hartal(strike) in Kerala. The whole day is paralysed. You will not get food, petrol and he guys out there on the roads will stop your vehicle.

    I would give a 5/10 rating for this property primarily because of their dishonesty and casual approach in dealing with their guests.

    Room Tip: If you can manage your food then this property is good
    • Stayed: October 2017, travelled with family
      • Rooms
      • Cleanliness
      • Service
    Thank MVS801
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    fron2ffice, Front Office Manager at Arcadia Regency Hotel Alleppey, responded to this reviewResponded 5 June 2018

    Dear Sir, Thank you for taking the time to post a review. We are delighted to read that you enjoyed your stay with us. However, we are also extremely sorry for the inconveniences caused to you.
    We assure to rectify the same and serve you with delicious food the next time u visit us.
    We look forward to welcoming you back in the near future. The Arcadia Team

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 19 August 2017 via mobile

    Very very good quality of food. They makes according to our require taste.. loved the place we must visit again. I think its the best hotel in this city. A must stay if you are in this city. Staff members are very carrying. They were giving best service they can give.

    Stayed: August 2017, travelled as a couple
    1  Thank Sunny D
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    fron2ffice, Public Relations Manager at Arcadia Regency Hotel Alleppey, responded to this reviewResponded 1 June 2018

    Dear Sir,
    Thank you for taking the time to post a review. We are delighted to read that you enjoyed your stay with us.
    We look forward to welcoming you back in the near future.

    The Arcadia Team

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 11 August 2017 via mobile

    The best place to stay,if you are in Alleppy.Their services are awesome.Very nice clean large rooms, ambience is beautiful, staff are very good except there is problem of language understanding. The hotel is located in the centre of town from where you can go to all nearby attractions.
    Only 2 things which I didn't like: Restaurant is useless. It is such a beautiful restaurant, but has very limited choices in menu. Staff in restaurant are quiet non-responsive, they don't care much. I went 2 times, 1st time they were just not interested to serve me and agreed to go to nearby different restaurant. 2nd time I ate some veg things. They were just Ok. The fruit salad with ice cream was blunder. I have never eaten fruit salad with so many raw mangoes instead of some wonderful fruit options. Tea ordered in the room was also just ok. The hotel is such a beautiful place to live in whole of Alleppy I would say, but the food must be equally great. You will never regret staying in this hotel, it is indeed a good place than rest of the hotels I have seen in Alleppy. But for good food, you have to venture out. Thanks.

    Stayed: August 2017, travelled solo
    Thank Nk502
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    fron2ffice, Front Office Manager at Arcadia Regency Hotel Alleppey, responded to this reviewResponded 5 June 2018

    Dear Sir, Thank you for taking the time to post a review. We are delighted to read that you enjoyed your stay with us.
    We are extremely sorry for the inconvenience caused to you and we assure you that you will be served with a delicious food the next time you visit us.
    We look forward to welcoming you back in the near future. The Arcadia Team

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 20 June 2017

    Its a very good , well decorated hotel. Rooms are nice & large, free wifi from each room , but the buffet breakfast needs to be taken care off( not upto the mark as far as the hotel is concerned), Check in time is 2 p.m.(so have to wait sometimes)
    Overall good experience

    • Stayed: June 2017, travelled with family
      • Value
      • Cleanliness
      • Service
    2  Thank nileshchoudhury
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    fron2ffice, Front Office Manager at Arcadia Regency Hotel Alleppey, responded to this reviewResponded 5 June 2018

    Dear Sir, Thank you for taking the time to post a review. We are delighted to read that you enjoyed your stay with us. We will surely try to provide you with delicious food the next time u visit us.
    We look forward to welcoming you back in the near future. The Arcadia Team

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 18 June 2017

    Stayed there for a night in June as we were not interested in house boat stay during night time and wanted to do only a day cruise. This place is in the market area close to Allepey backwaters (around 1.5-2 KMs). Don't expect too much from this hotel, its good for just an overnight stay. Also, you might not find any staff for baggage drop while checking out....atleast we didnot find for 15-20 minutes even after calling Reception twice and therefore picked our own bags to lobby. We didnot try hotel food based on earlier feedbacks, so I am not sure about the quality and service of restaurant.

    Useful Tips:- Hotel does not have Tea/Cofee maker in the rooms and their morning service start around 7:15 AM. So, if you are an early morning person who needs a cup of tea, then maybe you can walk towards BSNL building nearby on CCNB road and there's a Chaiwallah who sells this excellent tea.

    • Stayed: June 2017, travelled with family
      • Sleep Quality
      • Rooms
      • Service
    Thank madhawan
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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