We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (206)
Filter reviews
206 results
Traveller rating
56
59
41
17
33
Traveller type
Time of year
LanguageAll languages
56
59
41
17
33
Show reviews that mention
All reviews swimming pool place to stay railway station hotel located excellent hotel food quality nice experience acadia kerala km cleanliness ambience
Filter
Updating list...
18 - 23 of 206 reviews
Reviewed 4 February 2018 via mobile

This hotel is very bad in service hotel staff ignore the customer very badly handling and hotel staff is very arrogant and verst in service in my opinion don’t come and stay in these hotel because it’s totally waste of money staff not humble over here we do have very bad experience with these hotel not suggest any one to stay in these hotel Arcadia regency today I m here I think in alappuzha allepepey verst and badly manner staff .

Date of stay: February 2018
1  Thank LeenuG1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 December 2017 via mobile

We booked room for a day, hotel looked good from outside but as we entered room the washrooms were uncleaned and stinky. We asked at reception couple of times to get it cleaned but no one responded and came. Also the room is not worth the price and quality they state in review. Overall not worth stay if looking to stay with family.

Date of stay: December 2017
Trip type: Travelled with family
1  Thank AdityaO42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 November 2017

A reasonably priced hotel, clean, but a bit care worn. Staff was accommodating, but front desk people didn't always agree with each other when giving information. Restaurant was good, and made a special effort to cater to our group of nine's needs. Toilet ran the entire stay, and wifi was almost non-existent. Short walk to stores, but didn't see restaurants in this area other than the hotel's.

Date of stay: November 2017
  • Trip type: Travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Jake L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fron2ffice, Front Office Manager at Hotel Arcadia Regency Alleppey, responded to this reviewResponded 5 June 2018

Dear Sir, Thank you for taking the time to post a review. We are delighted to read that you enjoyed your stay with us. We would also make it a point to fade off the inconveniences that was caused to you during your visit.
We look forward to welcoming you back in the near future. The Arcadia Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 November 2017 via mobile

Our 3 days stay here was pleasant . Upkeep and maintenance were good.Housekeeping calls were quickly responded to They are conscious of cleanliness and hygiene.Linen change and room cleaning happen quickly in the morning unlike most places.
Food was quite tasty and they responded to our tastes.They have a bunch of courteous staff especially receptionist Sahana who was quite helpful and responsive.
The only problem we faced was with the timing and commencement of room service They start at 7.15 or so which is not enough for a 4 star property Hope they change this But the service was quick and efficient
Overall experience was delightful

Date of stay: November 2017
Trip type: Travelled with family
Thank psraghavan13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fron2ffice, Public Relations Manager at Hotel Arcadia Regency Alleppey, responded to this reviewResponded 1 June 2018

Dear Sir,
Thank you for taking the time to post a review. We are delighted to read that you enjoyed your stay with us. We look forward to welcoming you back in the near future.

The Arcadia Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2017

The hotel is good for stay only and very bad for food. Neat and clean. The drawbacks of the hotel are :

a. The restaurant does not have much of vegetarian cuisines. Predominantly non-vegetarian.

b. The service is hopeless rather very very slow and they feel nothing about it. The food is also average. The complimentary breakfast is horrible and not edible.

c. The front desk / reception does not know how to treat guests. They enter into an argument and do not follow up on the commitments made. I had telephoned the hotel from Thagazhi that I will be 30 minutes late for breakfast and that they should make the complimentary breakfast available to me at 10.30am. They agreed. But on reaching the hotel at 10.25am they said it will be chargeable and breakfast time is over. It required quite a bit of argument to make the restaurant Manager see sense.

d. One of the two rooms booked was a bit small in size. This despite the fact that I had booked two rooms of the same size. This is a con job.

e. As in a few other hotels they refused car cleaning services.

f. They refused doctor services for a family member and their insensitive approach really angered me.

Travellers beware of hartal(strike) in Kerala. The whole day is paralysed. You will not get food, petrol and he guys out there on the roads will stop your vehicle.

I would give a 5/10 rating for this property primarily because of their dishonesty and casual approach in dealing with their guests.

Room tip: If you can manage your food then this property is good
Date of stay: October 2017
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank MVS801
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fron2ffice, Front Office Manager at Hotel Arcadia Regency Alleppey, responded to this reviewResponded 5 June 2018

Dear Sir, Thank you for taking the time to post a review. We are delighted to read that you enjoyed your stay with us. However, we are also extremely sorry for the inconveniences caused to you.
We assure to rectify the same and serve you with delicious food the next time u visit us.
We look forward to welcoming you back in the near future. The Arcadia Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews