I would give this place 10/10 for staff. They are very nice and professional. The view from the balcony is also beautiful, you can see the beach. The cleanliness is very good. East Bali is a beautiful place and we wouldn't have discovered it had we not stayed in this place. The roads are empty, the locals are very friendly and honest people. We rented a scooter and explored, it is impossible to get lost! Our room was spacious and clean.
The not so good:
Food: The place is aggressively healthy. There is not a lot of choice for food or juices. The juices have no flavour and the afternoon tea is a bitter lemonade with a side. The first day it was an inedible cake thing which had no flavour whatsoever. The second day was a raw spring roll and the third day was a nice guacamole thing on a cracker. There is not a lot of choice for breakfast. The food is small portions (i am not a big eater but even for me it was very little). The fruit is one slice of mango, pineapple and a banana. I think it is good to focus on organic and healthy food, but people should be given a choice if they want tasteless food or a bit of flavour. We would have liked to eat Balinese inspired food and this place felt like it was cut out of the outside world. We found a nice place to eat a few minutes scooter ride and that place (Kebun Impian) was a simple Bali/Australian owner place. Nothing pretentious about it and we had healthy grilled fish (Marlin) and healthy drinks (with flavour). We drove to the nearby town and saw plenty of fruits and vegetables in the market, but it felt like Villa Flow just didn't want to make an effort to include various fruits and vegetables in their food.
I understand that Villa Flow doesn't have a generator, but perhaps they could invest in Solar Panels because every time it rained we had a power cut. We had 5 power cuts in 12 hours! It can get very hot without a fan on a humid night.
The spa has only three very basic choices and no option of various oils. We had a massage and lemongrass and lemon was used and I ended up smelling like a mosquito repellent.
We checked out early and the staff knew it was 11 am, but there was no one there to help us with our luggage. Only when we were nearly out of the door that they offered for someone to take our bags but by then my husband and transport guy had already taken them to the car.
There was no hot water in the mornings.
There is no private beach but a nice walk through the local village (very nice locals) took you to a spot where you could sit and look down at the local beach.
No mini bar:
There was no mini bar so if you are jet lagged and wake up in the middle of the night, it can be a bit of trouble.
There is no shuttle to take guests to the nearby town. We had rented a scooter and explored the area which came in handy for when we wanted to eat some food.
The place gets many thing right: The staff and the cleanliness but it is the little things that could make it perfect where it scores negative for us. I hope the hotel will improve the choice of food and maybe some activities like yoga (where we are right now, the hotel organises free yoga in the mornings and even have free morning walks) that could make it better.
- Official Description (provided by the hotel):
- Located in the quiet and peaceful coastal town of Seraya in East-Bali, Villa Flow offers a unique experience to those looking for something special. An intimate boutique hotel of high quality standards and service. Villa Flow offers an excellent healthy cuisine,5-star spa treatments, daily yoga classes, private access to secluded beachfront and tranquility. Villa Flow is the perfect low key exclusive luxury base from which to explore East-Bali, the Gili islands just off Lombok and Bali’s best diving locations. ... more less
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- Also Known As:
- Villa Flow Bali/Karangasem