Not my first time in Palembang but first stay in Novotel. Overall, this is only an average stay. Honestly expected a little more from this stay given that this is a Novotel hotel. Here's a summary of my experience:
1) We booked 2 rooms in total, and was given rooms at the opposite end of the hotel despite us arriving at the hotel in the morning at around 10am. Took us around 5 mins to walk from 1 room to another which is very inconvenient given that we are travelling with children.
2) Lift to the rooms wasn't working throughout our stay with no signs of any repairs/maintenance works happening
2) After waiting until 5pm for our 2nd room, walked into the room which has dirty floors and only 1 pair of hotel slippers.
3) Pool was ok but the water isn't as clear as we would have like it
4) Breakfast spread was average. Could be better with a better variety, esp since some of the items served are the same for 3 days
5) Housekeeping tried to make-up room at 11am while we were still in. Despite telling them to come back later and putting up the "pls make-up room card", the room was not made up when we returned to the hotel at 5pm.
6) On our 3rd day of stay, we notice a foul smell coming out from our toilet. Was quite disappointed that the only thing that housekeeping could do was to spray tons of air freshener which could only keep the smell down for an hour.
Overall, the only above average point is the hotel's proximity to PTC Mall which provides a nice shopping diversion (with a supermarket, variety of food outlets serving local and fast food).
Definitely will go back to the other hotel which I feel has better service for the same price.
- Official Description (provided by the hotel):
- The Novotel Palembang hotel is conveniently located in the centre of Palembang. A 4 star hotel catering to corporate and leisure guests alike, this is the ideal location for your next business trip or holiday. Equipped with advanced business facilities,we offer meeting rooms catering for up to 2000 people. Our 198 rooms are in modern, stylish buildings, and we also offer two restaurants and four bars for the convenience of our guests. Our pool and fitness center offer both relaxation and recreation. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com and HotelQuickly so you can book your Novotel Palembang Hotel & Residence reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Novotel Palembang Hotel Palembang
- Palembang Novotel