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“Not what we expected!”

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Jetwing St. Andrew’s
Ranked #5 of 30 Hotels in Nuwara Eliya
Certificate of Excellence
Reviewed 7 May 2010

We stayed at this hotel as part of a tour and were very disappointed after staying at lovely hotels previously on the tour. Yes, it looks good from the outside with the colonial frontage and the lovely gardens, but it was SO dark and depressing and the rooms were cold, very basic and inadequate. The shower overflowed all over the bathroom because they have not been built in correctly, we were give twin beds pushed together that were hardly bigger than cots and uncomfortable and the rooms were very cold with inadequate bedding. Old towels, worn carpets and lack of good lighting everywhere did nothing to make us feel any less depressed about the place.

The dining room which had no natural light was extremely dark and the bar/sitting room had grafitti over the walls which was encouraged by the staff looking for visitors comments by providing them with felt tip to write with! What a shame that this hotel which could be so lovely has been allowed to deteriorate to this level! The staff are friendly and willing and the food is absolutely gorgeous with professional waiters and chefs who would grace any London hotel. If this is the management company's idea of excellent English accommodation, I feel ashamed.

  • Stayed: April 2010
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Thank CorkeyWilson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwinghotels, General Manager at Jetwing St. Andrew’s, responded to this reviewResponded 13 October 2010

Dear Guest,

I would truly like to apologize for your not too satisfactory stay with us at Jetwing St. Andrews. All your comments have been taken into strict consideration and will be followed up accordingly. We try our best to make all our guests feel comfortable by maintaining high standards, unfortunately we have fallen short in doing so, and for this I truly do apologize.

Our executive chef is very excited to hear that you enjoyed the meals.

We would love to have the opportunity to serve you and re-extend the Jetwing Hospitality to you again!

Sincerely,
General manager

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1,105 - 1,109 of 1,566 reviews

Reviewed 6 May 2010

One night spent here on Sri Lankan tour, maybe as we were only here for one night, we drew the short straw, we got a room in the bowels of the hotel which was ok and had the biggest bed we had ever seen, but the old musty smell in the connecting corridors was quite overpowering, time for a refurbishment. Meal in the resteraunt was good with great fruit animal models!

  • Stayed: April 2010, travelled as a couple
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1  Thank Braniff58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwinghotels, General Manager at Jetwing St. Andrew’s, responded to this reviewResponded 13 October 2010

Dear Guest,

Thank you for your kind comments with regard to your stay at Jetwing St. Andrews. Your comment regarding the corridor is positively noted and action will be taken accordingly.

Thank you again for choosing to stay with us during your visit to Sri Lanka and do hope to see you soon at St. Andrews.

Sincerely,
General Manager

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Reviewed 2 May 2010

Like an earlier reviewer we stayed here as part of a tour and only for one night. This was the one hotel that our of five we were really diappointed in. If the food had been good we may have viewed other things as quaint; such as the bar man who had several attempts at our order or the lack of a hairdryer and safe.
However, this was the worst food of our holiday and I can only assume that the tour companies continue to use at as there is nothing else in the area.
One of our party was particularly looking forward to the hot water bottle she had read so much about but because several of us refused the evening service as we were getting ready for dinner the result was no hot water bottles. In a hotel that felt damp these would have been welcome.

  • Stayed: March 2010, travelled as a couple
    • Location
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Thank karen-yarm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwinghotels, General Manager at Jetwing St. Andrew’s, responded to this reviewResponded 13 October 2010

Dear Guest,

I Would like to start off by apologizing for any and all inconveniences caused to you and your party during your stay at Jetwing St. Andrews.

The pointed out issues have been looked into and will be taken under strict consideration.

Thank you again for your honest comments.

Sincerely,
General Manager.

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Reviewed 23 April 2010

We had 2 nights here on a tour. You have to embrace the experience and just go with it. It reminded us of an old style hotel. Fantastic service, great staff, good food, and a cosy atmosphere. Yes the rooms are a bit 'creaky', you will need blankets and the hot water bottles were a lovely surprise. The evening entertainment is bordering on the hilarious, but order a gin and join in. You can walk into town its only about a 5 min walk to the main shopping area. We were not bothered or hassled and the covered food market is a great visit.

  • Stayed: April 2010, travelled with family
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Thank HampshireAndover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwinghotels, General Manager at Jetwing St. Andrew’s, responded to this reviewResponded 14 May 2010

Dear Guest,

We sincerely thank you for choosing to stay at Jetwing St. Andrews during your recent visit to Nuwara Eliya. We have noted your comments and are much encouraged by them.

Your comments will be sent to all the relevant associates whom we believe are very important.

We thank you for sharing your comments and look forward to your return visit in the future

Thank you,
Best regards

The Management.

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Reviewed 14 April 2010

Don't believe the Lonely Panet review of this hotel. We think the reviewer did not even visit .This hotel needs to have a major renovation. The door to our room was not hung correctly and there was a wide gap at the side and bottom. The noise was a major problem. The carpets are threadbare, the sheets were like sandpaper ,complete with a hole and the towels had seen better days . The whole place needs redecorating. The cover on the couch in the room was torn and the whole place needed some painting. Not to mention the decorating, which was basically op shop furniture painted white with
amaturish craft type material abstracs framed on the walls. The damp smell was also very off putting.
It was impossible to shower without significant water going all over the floor. Service was patchy, the wrong main course was delivered at dinner and while the staff tried hard
it was a loosing battle.

  • Stayed: March 2010, travelled as a couple
    • Value
    • Location
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Thank test68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwinghotels, General Manager at Jetwing St. Andrew’s, responded to this reviewResponded 13 October 2010

Dear Guest,

Starting off I would like to take this opportunity to apologize for any and all inconveniences caused during your stay with us.

We like to maintain high standards and I truly am saddened after reading your review, which states that our services have fallen short of your expectations. All you comments are well noted and we will address these issues accordingly.

Sincerely,
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Jetwing St. Andrew’s

Address: 10 St. Andrews Drive, Nuwara Eliya 22200, Sri Lanka
Region: Sri Lanka > Central Province > Nuwara Eliya
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #5 of 30 Hotels in Nuwara Eliya
Price Range: RM482 - RM1,137 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Jetwing St. Andrew’s 4*
Number of rooms: 56
Official Description (provided by the hotel):
Standing out amidst the inspiring scenic beauty of mist shrouded mountains and lush greenery, Jetwing St. Andrew’s enjoys a captivating locale in Sri Lanka’s hill capital Nuwara Eliya. Retaining its unique, old world charm, the hotel is now a grand colonial residence that exudes a sense of historic grandeur. ... more   less 
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Also Known As:
St Andrews Hotel
Hotel St Andrews

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