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Reviews (553)
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All reviewsconvention centerchocolate gravynice remodelelevators were slowremodeled hotelfree breakfastsliding doorvalet parking isshuttle servicewithin walking distancenice hotelrooms are greatthe hotel staffhotel restaurantbathhouse rowenjoyed my staycomfortable beds
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Reviewed 1 June 2018 via mobile

Traveling for a friend’s wedding. The room was clean, quiet, and cool. We could modulate the temperature in the room. Had no problem getting to Garvan Gardens were the wedding was. Complimentary breakfast was good.

Stayed: May 2018, travelled with friends
Thank Jo Ann A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick H, Front Office Manager at The Hotel Hot Springs & Spa Trademark Collection by Wyndham, responded to this reviewResponded 3 June 2018

Thank you!!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2018

Front desk staff checked me into an occupied room. Then reassigned me to another room. Keys would not work. 3rf trip to front desk finally got a key that worked. Associate blamed someone else. Not friendly at all.

Stayed: May 2018, travelled as a couple
Review collected in partnership with this hotel
Thank briancN3159XJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick H, Front Office Manager at The Hotel Hot Springs & Spa Trademark Collection by Wyndham, responded to this reviewResponded 1 June 2018

We do apologize your check-in process was not up to par. I assure you this has been addressed with our management staff and we hope you will choose The Hotel Hot Springs for your next visit.

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Reviewed 29 May 2018

The service was excellent, the the rooms inviting and the breakfast satisfying. The hotel is located near many attractions and entertainment sites. We had an enjoyable stay with no negative experiences.

Stayed: May 2018, travelled as a couple
Review collected in partnership with this hotel
Thank Henry J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick H, Front Office Manager at The Hotel Hot Springs & Spa Trademark Collection by Wyndham, responded to this reviewResponded 1 June 2018

Thank you for your wonderful comments!!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2018 via mobile

The Best: 1) The bed and bedding were super comfortable- even more so than Hilton and Marriott beds 2) Great location to walk downtown

The Worst: There is horrible sound-proofing between rooms. When a baby cried in the middle of my 1st night, it sounded like it was in my room. The alarm in the vacant room next door went off very early this am...and continued to alarm for a solid 30 min. Very annoying and sleep-disruptive! Had to have my room keys re-magnetized after my 1st night- a big hotel pet-peeve of mine.

The In-Between: The hotel was very clean and the lobby is plain. My room was attractive but dimly lit and I couldn’t open the curtains. Noisy AC and fridge cycles but the AC worked great as did the WiFi. The hot and cold breakfast buffet was better than I expected but not a standout in any way- save for the chocolate bread pudding. I had a salad at the restaurant for a late lunch one day which was quite good, but the flies swarming around me took away from the experience. There is free parking in a creepy little garage that is a short block away with signage that says ‘HHS’. It was dirty and the sidewalks en route need repair and a ramp to accommodate bags on wheels. Valet parking is $10/day.

Knowing the other options in town, I would stay here again and ask for a room on the end of the hall next to a vacant room if possible.

Stayed: May 2018
1  Thank Suzanne A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick H, Front Office Manager at The Hotel Hot Springs & Spa Trademark Collection by Wyndham, responded to this reviewResponded 29 May 2018

Thank you for sharing your comments. We look forward to your next stay with us!

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Reviewed 23 May 2018

We Expected more for the Money We Spent on the room at this Hotel. GRANTED , Hot Springs as a whole is a TOURIST TRAP and in my Opinion OVER PRICED . The room was Clean , The people were Friendly and Helpful . That being said The Complimentary Breakfast leaves alot of room for IMPROVEMENT , No Toast , No Waffles , No Choices. Comparable Breakfasts can be had for 1/2 the room price.

Room Tip: The Hot & Humid climate in May make More towels in the room are a must .
Stayed: May 2018, travelled as a couple
Review collected in partnership with this hotel
Thank rickmenzies744
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick H, Front Office Manager at The Hotel Hot Springs & Spa Trademark Collection by Wyndham, responded to this reviewResponded 24 May 2018

Thank you for sharing your comments. Your feedback is important and will be shared. Thank you for choosing The Hotel Hot Springs for your stay!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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