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“Nice, clean hotel. Service needs improvement. ”

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Hyatt Place Madison
Ranked #11 of 63 Hotels in Madison
Certificate of Excellence
GreenLeadersBronze level
Reviewed 7 November 2017 via mobile

The hotel itself was modern and clean. Overall in alignment with expectations from other Hyatt Place properties.

The staff needs development and training on the level of customer service expected. It seems like everything is done to the minimum standards. Breakfast was just eggs, bacon and pancakes and didn’t come out until 15 minutes after it was supposed to open.

The front desk staff would frequently talk amongst themselves and make customers feel like they were intruding on their conversations if asking for help.

Overall a good hotel that could be on par with the best in their class if they invested in personnel development and training.

Stayed: November 2017, travelled on business
1  Thank TravelingGuins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4 - 8 of 746 reviews

Reviewed 6 November 2017

The bed and pillows were so comfortable! (The duvet, however, had almost no filling left in it.) I really like the room set-up at Hyatt Place hotels, and I now feel very at home in them. There is plenty of room for 2 people to spread out in them. Our tv did not work well--HBO and similar movie channels did not work.

  • Stayed: November 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Pamela W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 November 2017

  • Stayed: October 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Michael S
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 31 October 2017

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Lora B
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 29 October 2017

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Mike P
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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Additional Information about Hyatt Place Madison

Address: 333 W Washington Ave, Madison, WI 53703-2968
Region: United States > Wisconsin > Madison
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Green Hotel in Madison
#6 Romantic Hotel in Madison
#8 Family Hotel in Madison
#18 Business Hotel in Madison
Price Range: RM490 - RM845 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place Madison 3*
Number of rooms: 151
Reservation Options:
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Also Known As:
Hyatt Place Madison Hotel Madison

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