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Reviews (6,342)
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2,344
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All reviewsconvention centerdrago's restaurantexecutive levelcharbroiled oystersoutlet mallhealth clubfrench quartermississippi riverharrah's casinohuge hotelself parkingwithin walking distanceattending a conferencetrolley stopcafe du mondehotel restaurantbourbon street
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Reviewed 1 April 2018 via mobile

The room was good. One thing that really needs to change is the front desk experience. The "Honors" line just keeps going, while everyone else waits forever. This includes when I had a problem, and stood there as they just kept helping the Honors line. Really unacceptable for the price I paid to stay there. The location is good. The room was nice. The housekeeping was very good.

Stayed: March 2018, travelled with family
1  Thank pilonfx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riversidemanager, Manager at Hilton New Orleans Riverside, responded to this reviewResponded 3 April 2018

Pilonfx,

Thank you for reviewing your recent hotel experience with us. I am sorry that you encountered a few challenges with our Front Desk and we appreciate you letting us know so that we can connect with our Front Desk team on enhancing our service to that end. We value your loyalty to the Hilton New Orleans Riverside and we hope to have you back again next time your travels bring you back this way.

Jim Thibodeaux
Guest Relations
Hilton New Orleans Riverside

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Reviewed 1 April 2018 via mobile

I have had many visits to NOLA, yet this was my first visit to this hotel and I was pleased! A great location with beautiful views from our room! Service was great, rooms were clean, and it was an overall great experience. Would definitely stay here again! Only single critique was that the walkway through the mall to the convention center had hours that weren't apparently set, as it opened different times each day. Definitely not a deal breaker though.

Stayed: March 2018, travelled on business
2  Thank Jimmy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riversidemanager, Manager at Hilton New Orleans Riverside, responded to this reviewResponded 3 April 2018

Jimmy T.,

Thank you for reviewing your stay with us. We are happy to hear that we met your needs and you enjoyed our offerings on-property. It certainly was our pleasure to have you here and given the opportunity we look forward to welcoming you back again next time your travels bring you back this way. Additionally I have shared your comments with the Mall concerning the posted times that the Mall is available. Safe travels ahead.

Jim Thibodeaux
Guest Relations
Hilton New Orleans Riverside

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Reviewed 31 March 2018

Stayed here for four days as a part of a conference. My room was on the 27th floor with a view of the river. Good size room and well maintained. Location was good...within walking distance to many things and a stop on one of the street car routes. There is also Harrah’s Casino right across the street. On a side note, was treated very well as HH gold. Water was replenished in the fridge daily and also got a $20/day food credit since breakfast was included in the rate.

Stayed: March 2018, travelled on business
2  Thank carolinaRN2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riversidemanager, Manager at Hilton New Orleans Riverside, responded to this reviewResponded 29 June 2018

CarolinaRN2002,

Thank you for taking time to write a review of your recent stay. We enjoyed having you here and our team thanks you for the very nice comments. We look forward to the next opportunity to welcome you back again next time your travels bring you back this way.


Jim Thibodeaux
Guest Relations
Hilton New Orleans Riverside

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Reviewed 29 March 2018

The location of this hotel is excellent. It has lots of space for Mardi Gras balls or most corporate type functions. The rooms are dated and they are over priced for the lack of updating. Rooms are fairly small as well. Was disappointed in the attitude of security as we tried to use a side door that would have saved us substantial walking. We were a large group in tuxedos and evening gowns. It was cold outside and the guards unfortunately could not tell the difference between hotel patrons and people with other intentions

  • Stayed: January 2018, travelled with friends
    • Value
    • Location
    • Service
2  Thank LarryG1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riversidemanager, Manager at Hilton New Orleans Riverside, responded to this reviewResponded 31 March 2018

LarryG1988,

We appreciate your review of your recent experience at our hotel. I am very sorry you had a disappointing experience with our Security team and I have addressed your comments with them. Exceptional guest service is the foundation of our brand promise and your feedback helps us improve. Thank you once again for your comments and if given the opportunity we hope to welcome you back again sometime in the not too distant future.


Jim Thibodeaux
Guest Relations
Hilton New Orleans Riverside

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Reviewed 29 March 2018

I stayed here for a business meeting. The location is good---within walking distance of the main square and Cafe du Monde. The restaurant in the hotel is excellent. The hotel staff gave good service. The rooms are large and comfortable.

Stayed: March 2018
1  Thank professoressadarte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riversidemanager, Manager at Hilton New Orleans Riverside, responded to this reviewResponded 31 March 2018

Professoressadarte,


Thank you for your review. It certainly was a pleasure to have you here as our guest and given the opportunity we would certainly enjoy welcoming you back again next time your travels bring you back this way. Safe travels ahead in 2018.


Jim Thibodeaux
Guest Relations
Hilton New Orleans Riverside

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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