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Reviewed 14 October 2018 via mobile

We are Hilton Honor members & we got off the cruise at 8:15 am for a 6:00 pm flight. Hotel is close to cruise terminal & outlet shopping. Nice hotel, nice room, helpful service, good food. There are plenty of taxis, shuttles or Uber to take you around town or to the airport!

Stayed: October 2018, travelled as a couple
Thank Travelendude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riversidemanager, Manager at Hilton New Orleans Riverside, responded to this reviewResponded 17 October 2018

Travelendude,


Thank you for the very nice review. We are so happy to hear that you all enjoyed your time with us. Hopefully you will be able to come back again and visit us in the not too distant future. Happy Holidays!

Jim Thibodeaux
Guest Relations
Hilton New Orleans Riverside

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2018 via mobile

My wife and I stayed here for the WEFTEC convention the first week of October. It is a supersized hotel and was very, very busy but in a great location. The rooms are clean and staff helpful, even bringing my wife a bag of rice to try and dry out her I Pod. Only small complaint was that I asked for king bed when I made reservation well in advance and was told yes , I was all set. You know the rest of the story, no king bed upon check-in. I’m a Hilton honors member, just not one of the big boys. Maybe this has something to do with it?

Stayed: October 2018, travelled on business
Thank jcbarton57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riversidemanager, Manager at Hilton New Orleans Riverside, responded to this reviewResponded 14 October 2018

Jcbarton57,


Thank you for sharing your hotel experience with us on Trip Advisor. We certainly enjoyed having you and all of our WEFTEC friends here. Your comments have been shared with our team and we thank you. The bets of the upcoming Holidays and we hope to welcome you back again sometime in the not too distant future.


Jim Thibodeaux
Guest Relations
Hilton New Orleans Riverside

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2018

Close to shopping, dining and attractions. Clean and comfortable. Rooms were very large and spacious, especially for such a big city. Great for couples or families. Lots of business people seemed to be there. Would definitely stay here again

  • Stayed: October 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Renee' M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riversidemanager, Manager at Hilton New Orleans Riverside, responded to this reviewResponded 12 October 2018

Renee'M,

Thank you for the very nice review. It was our pleasure to have you here and we look forward to welcoming you back again next your travels bring you back this way. Safe and fun travels ahead and Happy Holidays !


Jim Thibodeaux
Guest Relations
Hilton New Orleans Riverside

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2018

WHY WOULD YOU CLOSE THE 29TH FLOOR LOUNGE? AWFUL DECISION!
this was great for all Diamond and Gold members. please give me an explanation!
This place was iconic! the views! the snacks, coffee, service! wow! i'm dissapointed.

  • Stayed: September 2018, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Mariadlt1126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riversidemanager, Manager at Hilton New Orleans Riverside, responded to this reviewResponded 11 October 2018

Mariadlt1126,


Thank you for your review. Our apologies that our Executive Lounge is no longer available. As part of our renovation project we will using this space to create additional suites for our guests. Hopefully on your next visit you can enjoy one of our newest rooms on the 29th floor. Thank you for your patronage and we look forward to welcoming you back again sometime in your future travels. Happy Holidays and safe travels ahead.


Jim Thibodeaux
Guest Relations
Hilton New Orleans Riverside

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2018

Clean and comfortable room, I do like the digital key, avoids the very long line up at the desk when you arrive during peak hours. A nice touch would be to spend a little more on such things as ironing board covers so it can actually be usable. Very disappointing for an Hilton. Please be considerate to pope that travel for a living

  • Stayed: October 2018, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Passagerdumonde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riversidemanager, Manager at Hilton New Orleans Riverside, responded to this reviewResponded 11 October 2018

Passsagerdumonde,


Thank you for your review. We always enjoy hearing from our guests especially when there are opportunities for improvement. Our apologies for the ironing board cover. Your comments have been shared with our Housekeeping team for follow up. Safe and fun travels ahead and if given the opportunity we hope you will consider staying with us again next time your travels bring you back this way.

Happy Holidays!


Jim Thibodeaux
Guest Relations
Hilton New Orleans Riverside

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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