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“Very overrated and overpriced.”

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Comfort Inn at the Zoo
Ranked #52 of 82 Hotels in Omaha
Reviewed 30 June 2017

hotel is old and outdated. No computer, no hot tub. When we walked into the room it smelled so we opened windows to air out. Room very small (not like internet picture.) The room above us was VERY noisy, until about 4:00 a.m. I almost called front desk. Not something I normally do. The outside of the building lacked curb appeal. Didn't look kept up at all. How hard is it to pull a few weeds.

The staff was okay. Breakfast was good and location great to the zoo and Old Downtown area. Not many good restaurants within walking distance (except McDonalds). I understand it was recently sold and they plan on redoing some of it.

Our electricity went out at 8:30 a.m. as one of us was in shower. It wasn't on yet by 10:00, when we checked out. Cold breakfast of cereal. No apology from staff or anyone for inconvenience. One of my more expensive stays and not to great. Very disappointed. Wouldn't stay here again.

Room Tip: Maybe room on top floor. Although no elevators.
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  • Stayed: June 2017, travelled with family
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1  Thank Jim P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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16 - 20 of 260 reviews

Reviewed 17 June 2017 via mobile

So first off, we arrive just after a major storm came through and there is zero power at the hotel. Which of course is out of their control, but they have no generators whatsoever unlike the hotels to the north and south. Again, not their fault, but they refused to refund even a percentage of the coat, and we had four rooms booked...so we we're stuck in a 200 dollar room that got to around 80 degrees and humid before the power came back around 2 am. So there's that part of it. Next thing, we go to eat breakfast in the morning and another disaster. Milk is empty, o.j. is empty, and food was terrible. At this point we are just miserable and can't wait to leave but we figure hell we might as well make the best of it and go swim. So we go get ready and head to the pool and what do you know! Big sign on the door saying pool is closed for maintenance....will never stay at another comfort inn again. Oh and also this place is extremely noisy, and with no power the room next door decided to party it up in the courtyard most of the night since it was cooler than in the room. Just a total disaster of a hotel. Stay far far away

Stayed: June 2017, travelled with family
1  Thank Jordan I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 June 2017 via mobile

We were happy with our stay. Our room was spacious and loved the patio access. My parents also stayed and had a HUGE 2Q suite! Pool area is small and we were a little disappointed there was no hot tub but not a huge deal. Breakfast was extremely busy in the morning but they handled well, had large selection. Very convenient if you're going to the zoo- its less than a mile away. Also liked that it's right off the interstate and a gas station very close by.

Stayed: June 2017, travelled with family
Thank HaleyPmn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 June 2017

Have stayed here 10 times in 10 years. Yes, aspects of site are dated, and both the pool and breakfast area seating are small for the crowd drawn...nothing else is this close to the zoo! When choosing this property, you may want to keep this in mind, it is likely to be busy....it would be a bad sign if they were not!
Beds were fine, our room was clean, staff friendly, pool crowded but operational, and the breakfast was busy but had several different hot and cold options. New ownership took over before our stay ended this time, so if you are awaiting updates to the property stay tuned!

Room Tip: Heads up, no elevator. Go early for breakfast.
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  • Stayed: May 2017, travelled with family
    • Rooms
    • Cleanliness
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Thank BrandyInSD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 June 2017 via mobile

The reason we came to Nebraska is to visit the zoo. But the rooms where nice but the hotel was horrible, there was alot of pool issues, the pool pipe broke,The pool is very tiny and there is no hottub. I would never come back unless they fixed their act.

Stayed: June 2017, travelled with family
1  Thank Ava W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Inn at the Zoo

Address: 2920 S 13th Ct, Omaha, NE 68108-1552
Phone Number:
Region: United States > Nebraska > Omaha
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #52 of 82 Hotels in Omaha
Price Range: RM306 - RM453 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn at the Zoo 2.5*
Number of rooms: 79
Official Description (provided by the hotel):
The Comfort Inn® at the Zoo is conveniently located off Interstate 80 and is one of the closest hotels to the highly rated Omaha's Henry Doorly Zoo. TD Ameritrade Park is about two and a half miles away. This Omaha, NE hotel is minutes from the Durham Western Heritage Museum, the Joslyn Art Museum, the CenturyLink Center Omaha multipurpose facility and Lauritzen Gardens, Omaha's Botanical Center.All guest rooms have cable television with HBO, in-room movies, refrigerators, coffee makers, irons, ironing boards, hair dryers and massage shower heads. Executive and family suites come complete with microwaves, refrigerators and wet bars. Non-smoking rooms are available ... more   less 
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Also Known As:
Comfort Inn At The Zoo Hotel Omaha
Zoo Hotel Omaha
Comfort Inn Zoo
Omaha Comfort Inn

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