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“Nice hotel!”

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Hyatt Place Richmond / Arboretum
Ranked #17 of 82 Hotels in Richmond
Certificate of Excellence
Reviewed 16 June 2017

We stayed here in two separate rooms and it was very nice. The woman who checked us in was very friendly (Melissa, I think), The breakfast was really good, and it was open past the stated time. They were not in a rush to get stuff put away and get rid of people at all! Comfortable and varied seating in the lobby for people to eat there. There is also a bar and a 24 hour menu (didn't try either).

My only complaint about this property is our door did not close properly. I came up to our room and normally hotel room doors slam closed behind you. My son went down the hall to the room he was sharing with my husband and other son. I few minutes later he returned and just walked into our room! I said "how did you get in here" and he said "the door didn't latch, I guess". This was a problem the rest of the stay (which was brief) and I make it a habit to dead bolt and latch hotel room doors so not an issue for us....but we were right across from the elevator so it could be a problem for someone else who isn't paying attention. If management is reading this, it was room 515.

Stayed: June 2017, travelled with family
Thank twingles2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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87 - 91 of 484 reviews

Reviewed 15 June 2017

  • Stayed: June 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hyatt Hotels
Thank Karen M
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 10 June 2017

We were in town for a wedding. After a long car ride, the pre check in was a super nice touch. We new our room was ready and retrieving the keys was easy. Food from the hotel to eat in our room at a very late hour of the night was perfect after our late arrival. Wonderful Hotel and Staff, would stay here again.

  • Stayed: June 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Y7598HFtinad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 June 2017

  • Stayed: June 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Z3135FQchristinem
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management response:Responded 10 June 2017

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 6 June 2017 via mobile

My wife went down to Richmond with all our kids for a softball tournament while I was away elsewhere for work. It happened to be our anniversary. I called the hotel and Elizabeth helped me greatly. I had some Chocolate covered strawberries and card delivered for my wife for our anniversary and Elizabeth helped ensure they were delivered. She was very helpful on the phone and helped us make the most of our anniversary since we couldn't be together. She went above and beyond.
Thanks!

Stayed: June 2017, travelled with friends
Thank VTHokie30Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 10 June 2017

We are extremely happy you enjoyed your time with us! We look for ways to WOW our guests and we are glad Elizabeth took great care of you!

Hope to see you again!

Hyatt Place Richmond Arboretum

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Place Richmond / Arboretum

Address: 201 Arboretum Pl, Richmond, VA 23236-3485 (Formerly AmeriSuites)
Region: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#20 Family Hotel in Richmond
#24 Business Hotel in Richmond
Price Range: RM514 - RM694 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place Richmond / Arboretum 3*
Number of rooms: 128
Reservation Options:
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Also Known As:
Hyatt Place Richmond / Arboretum Hotel Richmond
Hyatt Richmond
Richmond Hyatt

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