We stayed here in two separate rooms and it was very nice. The woman who checked us in was very friendly (Melissa, I think), The breakfast was really good, and it was open past the stated time. They were not in a rush to get stuff put away and get rid of people at all! Comfortable and varied seating in the lobby for people to eat there. There is also a bar and a 24 hour menu (didn't try either).
My only complaint about this property is our door did not close properly. I came up to our room and normally hotel room doors slam closed behind you. My son went down the hall to the room he was sharing with my husband and other son. I few minutes later he returned and just walked into our room! I said "how did you get in here" and he said "the door didn't latch, I guess". This was a problem the rest of the stay (which was brief) and I make it a habit to dead bolt and latch hotel room doors so not an issue for us....but we were right across from the elevator so it could be a problem for someone else who isn't paying attention. If management is reading this, it was room 515.
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- Also Known As:
- Hyatt Place Richmond / Arboretum Hotel Richmond
- Hyatt Richmond
- Richmond Hyatt