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Hyatt Place Richmond / Arboretum
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Reviews (498)
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All reviewsoutdoor poolsitting areatwo double bedspull out sofalacrosse tournamentnice hotelclean towelsrooms are largebreakfast barup to datebusiness travelmini fridgea great staywould stay here againfree breakfasthotel roomfront desk clerk
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99 - 104 of 498 reviews
Reviewed 17 June 2017

We were in town for a baseball tournament and the staff at the Hyatt couldn't have made our families feel more welcome and that they valued our business. The rooms were spacious and clean, the continental breakfast was one of the best we have ever had, and all of the members of the staff were friendly and accommodating.

  • Stayed: June 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank adambJ2408XH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 June 2017

We stayed here in two separate rooms and it was very nice. The woman who checked us in was very friendly (Melissa, I think), The breakfast was really good, and it was open past the stated time. They were not in a rush to get stuff put away and get rid of people at all! Comfortable and varied seating in the lobby for people to eat there. There is also a bar and a 24 hour menu (didn't try either).

My only complaint about this property is our door did not close properly. I came up to our room and normally hotel room doors slam closed behind you. My son went down the hall to the room he was sharing with my husband and other son. I few minutes later he returned and just walked into our room! I said "how did you get in here" and he said "the door didn't latch, I guess". This was a problem the rest of the stay (which was brief) and I make it a habit to dead bolt and latch hotel room doors so not an issue for us....but we were right across from the elevator so it could be a problem for someone else who isn't paying attention. If management is reading this, it was room 515.

Stayed: June 2017, travelled with family
Thank twingles2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 June 2017

  • Stayed: June 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 10 June 2017

We were in town for a wedding. After a long car ride, the pre check in was a super nice touch. We new our room was ready and retrieving the keys was easy. Food from the hotel to eat in our room at a very late hour of the night was perfect after our late arrival. Wonderful Hotel and Staff, would stay here again.

  • Stayed: June 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Y7598HFtinad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 June 2017

  • Stayed: June 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management response:Responded 10 June 2017

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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