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Reviews (540)
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All reviewsoutdoor pooltwo double bedspull out sofalacrosse tournamentnice hotelclean towelsrooms are largebreakfast bara great staycomplimentary breakfastwould definitely stay here againfront desk staffhotel roomhome away from homeenjoyed my stayyogurtbusiness trip
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124 - 129 of 541 reviews
Reviewed 22 July 2017

We had an excellent experience with our stay. It started upon checking in, if you stay here I hope you have the pleasure and the opportunity to meet Matthew. From the moment you walk in he greets you with such a great personality and smile. He takes the time to remember your names. His personality sets the mood for a great atmosphere, providing all guests with a comfortable and enjoying experience during their stay. At night when ordering food and drinks it was such a fun atmosphere and all guests were friendly and having a great time. Would stay here again!

  • Stayed: July 2017, travelled with family
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Review collected in partnership with Hyatt Hotels
Thank kimkC4927IR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 1 August 2017

Dear kimkC4927IR,
I appreciate the great review! The Hyatt Place Richmond/Arboretum is known for its customer service. One will always be treated as family when staying at our hotel. Matthew has the gift for remembering each and every guest by name. He will ensure each guest feels welcomed. Thank you for choosing our hotel. We all look forward to your next visit!

Warm Regards,
Mike Tedesco
General Manager

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Reviewed 18 July 2017 via mobile

Finally found a hotel with rooms that have 2 queen beds! A lot better for four adults than the full size ones! Great outdoor mall just next to it with walking, restaurants and people just gathering around enjoying the warm outdoors. Loved It! Rooms are nice and clean but even though they advertise "pet friendly " on their website they asked if our poodle is a service dog , not sure if they would have not allowed it if she was not. Just be aware!

Stayed: July 2017, travelled with family
Thank RocNY_er
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 1 August 2017

Dear RocNY_er,
Thank you for the review. Yes, the Hyatt Place Richmond/Arboretum has rooms with two queen beds! The rooms also include a spacious living area which are great for families or just relaxing. There are a lot of activities in the area including the mall down the street. Our front desk team is always willing to assist with all the local attractions in the area. Again, thank you for the review. We hope to see you again soon!

Warm Regards,
Mike Tedesco
General Manager

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Reviewed 18 July 2017

Matt and Marisa were the most helpful and accommodating people I have ever come across in the hotel business. We were giving the VIP treatment and we were only there for a lacrosse tournament. So we brought tons of young loud and rambunctious and there parents. They were so wonderful to all the girls and families we will be returning next year for this tournament to this hotel.

  • Stayed: July 2017, travelled on business
    • Value
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Review collected in partnership with Hyatt Hotels
Thank Susan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 1 August 2017

Dear Susan H,
Thank you for taking the time to review the Hyatt Place Richmond/Arboretum. We appreciate you choosing our hotel for your tournament. Marissa and Matthew are truly wonderful assets to our hotel so thank you for taking the time to recognize them. We enjoyed having your group with us and we hope to have you with us again next year.

Warm Regards,
Mike Tedesco
General Manager

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Reviewed 18 July 2017

My trip was due to a 'Stay to play' lacrosse tournament so there wasn't a choice in hotels, which I was not happy about at first. However, the experience ended up being well worth the cost of the room. The room and hotel were spotless. Great shower, beds, room layout, WiFi, pool... etc. What really set this hotel apart from others was the staff. They went above and beyond any service expectations and they were the most genuinely friendly and likeable staff I've ever encountered! I hope the Hyatt is part of next year's 'stay to play' tournament!

  • Stayed: July 2017, travelled with family
    • Value
    • Location
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Review collected in partnership with Hyatt Hotels
Thank Donna H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 1 August 2017

Dear Donna H,
Wow! What a great review! I am very pleased to hear how we over exceeded your expectations. We have a great hotel with a great team. Our spacious rooms are great for tournaments such as yours. The living room area is only an added bonus and the amenities offered should not be missed. Again, thank you for taking the time to review the Hyatt Place Richmond/Arboretum. We hope to see you again!

Warm Regards,
Mike Tedesco
General Manager

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Reviewed 11 July 2017

We traveled to our family reunion and stayed at the Hyatt Place Arboretum because of the location and pet friendly designation of the property. On arrival and during our stay of two nights, I was greeted by Matthew and Marissa at check-in and the next day. These two staff members were totally professional, personable, and helpful. Impressive first impressions are very difficult to unusual in travel. These two associates went above and beyond what normally might be expected for late night arrivals, as each had worked most of their respective time. Both they and each member of the hotel staff with whom we interacted were pleasant, helpful, and caring.
Elizabeth, the front desk associate on duty when we were leaving was also very helpful as we struggled to make sure we had done everything to take that care the two rooms we occupied were cleared of our possessions as we departed. A special thank you for the outstanding representatives Matthew, Marissa, and Elizabeth as they show the level of training of the Hyatt family and the way they carry it forward in their daily profession.

  • Stayed: July 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Walt S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 26 July 2017

Dear Walt S,
Thank you for the great review! Groups such as yours are always fun to have with us. Marissa, Elizabeth, and Matthew know how to make sure you are getting the most of your stay. I appreciate you taking the time to recognize them. Their hard work does not go unnoticed. They are great assets to our team. I am pleased we made a great first impression upon you and hope to see you again at the Hyatt Place Richmond/Arboretum!

Warm Regards,
Mike Tedesco
General Manager

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