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“Best hotel ever!”

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Hyatt Place Richmond / Arboretum
Ranked #18 of 82 Hotels in Richmond
Certificate of Excellence
Reviewed 23 July 2017

This hotel has changed my mind about hotels! The staff was like family, and the rooms were so clean and comfortable! Totally felt like a five star hotel! I was there with my husband and six children, and we felt very cared for. I highly recommend this hotel!

  • Stayed: July 2017, travelled with family
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Review collected in partnership with Hyatt Hotels
Thank lisasO234KN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 1 August 2017

Dear lisas0234KN,
What a review! It is nice to know we changed your mind about hotels. That really says a lot. Our team is a family and when someone stays with us they become a part of the family as well. Our hotel has everything one will need and it is a great hotel for families or for people passing by. We hope to be of service to you in the future.

Warm Regards,
Mike Tedesco
General Manager

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74 - 78 of 490 reviews

Reviewed 22 July 2017

We had an excellent experience with our stay. It started upon checking in, if you stay here I hope you have the pleasure and the opportunity to meet Matthew. From the moment you walk in he greets you with such a great personality and smile. He takes the time to remember your names. His personality sets the mood for a great atmosphere, providing all guests with a comfortable and enjoying experience during their stay. At night when ordering food and drinks it was such a fun atmosphere and all guests were friendly and having a great time. Would stay here again!

  • Stayed: July 2017, travelled with family
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Review collected in partnership with Hyatt Hotels
Thank kimkC4927IR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 1 August 2017

Dear kimkC4927IR,
I appreciate the great review! The Hyatt Place Richmond/Arboretum is known for its customer service. One will always be treated as family when staying at our hotel. Matthew has the gift for remembering each and every guest by name. He will ensure each guest feels welcomed. Thank you for choosing our hotel. We all look forward to your next visit!

Warm Regards,
Mike Tedesco
General Manager

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Reviewed 18 July 2017 via mobile

Finally found a hotel with rooms that have 2 queen beds! A lot better for four adults than the full size ones! Great outdoor mall just next to it with walking, restaurants and people just gathering around enjoying the warm outdoors. Loved It! Rooms are nice and clean but even though they advertise "pet friendly " on their website they asked if our poodle is a service dog , not sure if they would have not allowed it if she was not. Just be aware!

Stayed: July 2017, travelled with family
Thank RocNY_er
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 1 August 2017

Dear RocNY_er,
Thank you for the review. Yes, the Hyatt Place Richmond/Arboretum has rooms with two queen beds! The rooms also include a spacious living area which are great for families or just relaxing. There are a lot of activities in the area including the mall down the street. Our front desk team is always willing to assist with all the local attractions in the area. Again, thank you for the review. We hope to see you again soon!

Warm Regards,
Mike Tedesco
General Manager

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Reviewed 18 July 2017

Matt and Marisa were the most helpful and accommodating people I have ever come across in the hotel business. We were giving the VIP treatment and we were only there for a lacrosse tournament. So we brought tons of young loud and rambunctious and there parents. They were so wonderful to all the girls and families we will be returning next year for this tournament to this hotel.

  • Stayed: July 2017, travelled on business
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Review collected in partnership with Hyatt Hotels
Thank Susan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 1 August 2017

Dear Susan H,
Thank you for taking the time to review the Hyatt Place Richmond/Arboretum. We appreciate you choosing our hotel for your tournament. Marissa and Matthew are truly wonderful assets to our hotel so thank you for taking the time to recognize them. We enjoyed having your group with us and we hope to have you with us again next year.

Warm Regards,
Mike Tedesco
General Manager

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Reviewed 18 July 2017

My trip was due to a 'Stay to play' lacrosse tournament so there wasn't a choice in hotels, which I was not happy about at first. However, the experience ended up being well worth the cost of the room. The room and hotel were spotless. Great shower, beds, room layout, WiFi, pool... etc. What really set this hotel apart from others was the staff. They went above and beyond any service expectations and they were the most genuinely friendly and likeable staff I've ever encountered! I hope the Hyatt is part of next year's 'stay to play' tournament!

  • Stayed: July 2017, travelled with family
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Review collected in partnership with Hyatt Hotels
Thank Donna H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 1 August 2017

Dear Donna H,
Wow! What a great review! I am very pleased to hear how we over exceeded your expectations. We have a great hotel with a great team. Our spacious rooms are great for tournaments such as yours. The living room area is only an added bonus and the amenities offered should not be missed. Again, thank you for taking the time to review the Hyatt Place Richmond/Arboretum. We hope to see you again!

Warm Regards,
Mike Tedesco
General Manager

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Additional Information about Hyatt Place Richmond / Arboretum

Address: 201 Arboretum Pl, Richmond, VA 23236-3485 (Formerly AmeriSuites)
Region: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#8 Best Value Hotel in Richmond
#20 Family Hotel in Richmond
#24 Business Hotel in Richmond
Price Range: RM 487 - RM 713 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place Richmond / Arboretum 3*
Number of rooms: 128
Reservation Options:
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Also Known As:
Hyatt Place Richmond / Arboretum Hotel Richmond
Hyatt Richmond
Richmond Hyatt

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