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Reviews (240)
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129 - 134 of 240 reviews
Reviewed 14 July 2012

This hotel met our needs and was adequate for the rest we needed. It's not fancy. The room was clean. Everything was in working order. The kids enjoyed the pool. I wished they had offered a complimentary breakfast like so many other hotels do. The staff at the front desk were pleasant and willing to help. I obtained this room through price line. We enjoyed the Botanical Gardens in Richmond which was close by.

Room Tip: We were in a room on the 4th floor on the elevator side of the hall. We chose to keep the curtains closed because of the view to mechanicals.
  • Stayed: July 2012, travelled with family
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Thank Rene J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2012

I was on a one night business trip with a meeting at the hotel. The hotel was older and dated with stained carpet and worn decor, but everything was comfortable and clean. There was a mini fridge in the room. I would not go out of my way to stay here, but it meet my needs for the night. I was disappointed that there was not better quality coffee and nothing more than instant cream packet. I like a hotel that has better in-room coffee service and opportunity to at least get a good cup of coffee in the lobby. There was no lobby coffee or included breakfast.

Room Tip: Upper floor
  • Stayed: July 2012, travelled on business
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Thank Cordial1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Richmond Magnuson Grand Hotel, responded to this reviewResponded 16 August 2012

Dear Cordial1,

We appreciate you taking time from your schedule to let us know about your recent stay at the Crowne Plaza Hotel Richmond West. I am pleased you found our hotel comfortable and clean. Please accept my apologies regarding our lack of better quality coffee service. We appreciate your feedback as this is our best resource for improving the services we offer to our valued guests.

Sincerely,

Lera M
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2012

A great place was waiting after a long day's travel.

  • Stayed: July 2012, travelled on business
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Thank hqipcc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2012

Staffs were very pleasant; our room was clean and comfortable. Hall ways looked tired and needs some updating. Generally this is an older hotel that is in need of a full renovation. You can tell that the staff are doing all they can to make feel welcomed and comfortable. We had a great deal online; check prices online first before you book!

Room Tip: Check prices online first before you book!
  • Stayed: July 2012, travelled as a couple
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Thank LovetotravelUK76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2012



This hotel is a dump. Checked in today and had to change rooms due to phone not working, body fluids on sheets on one of the beds. The hotel clerk was great and immediately moved us to another room. The sheets were clean in the next room but the beds looked like they were made up by a five year old. The closet door knob was barely hangi ng on and the air conditioner looked like it had not been cleaned in years. Also the carpet in the hallway is badly soiled and room service trays and dishes in the hallway looked like they had been there for days. We made this reservation with Hotwire and are very disappointed, never again. The only thing this hotel has going for it is the very nice staff!

  • Stayed: July 2012
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Thank Cyn112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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