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Reviews (110)
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Reviewed 31 March 2018 via mobile

Our room had a fabulous view of SunTrust Park! The kids loved getting cookies and milk at bedtime, and I loved the gorgeous room and comfy beds. We had a fantastic breakfast at the hotel restaurant (get the French toast!), and they even mailed my youngest his Braves hat to us after he accidentally left it on the table. This hotel is Southern hospitality at its best!

Stayed: March 2018, travelled with family
Thank gracefuljoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydonnie B, Executive Assistant at Omni Hotel at the Battery Atlanta, responded to this reviewResponded 4 April 2018

Thank you for your business and the opportunity to serve you! It is our pleasure to provide Southern Hospitality to you and your family. We are pleased that you enjoyed your stay and the amenities of the hotel. I must say that the views from the hotel are extraordinary, and our restaurant menu options are great as well. Please consider us in the near future; this is your home away from home.

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Reviewed 25 March 2018 via mobile

We needed a hotel within walking distance from a business located at SunTrust Park in Atlanta. The Omni had a good rate and has a great reputation for customer service and quality lodging, and since it was within walking distance of our meeting location, we booked a room for one night. All we can say is WOW! Our arrival and checkin went flawlessly, thanks to the friendly and welcoming staff at the Omni. We thought the lobby was spectacular but when we entered our room with a view of the Braves stadium - THAT was WOW!!!! We want to return again soon. Very impressive!

Stayed: March 2018, travelled on business
1  Thank Paul O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydonnie B, Executive Assistant at Omni Hotel at the Battery Atlanta, responded to this reviewResponded 29 March 2018

Thank you! We appreciate your business!. Being part of the Battery Atlanta certainly lends to a fantastic location that is adjacent to SunTrust Park. We are honored to have such a great team that always takes care of our guest and creates memorable experiences. Thank you for being our guest. We look forward to welcoming you back in the near future.

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Reviewed 24 March 2018

The hotel had only been open for a couple of months when we were there, and there were certainly kinks to be ironed out. The front desk staff were not at all sure about the details of the stadium tour (included in our package) and we were never able to get a clear explanation of how the comp. breakfast worked. On the plus side, the beds are comfortable, the shower is great, and it's wonderful to have a tub mat and a make-up mirror in the bathroom. But there are some little things missing from the rooms (like a list of TV channels, instructions for using the space-age telephone, and a clock) and some that are more important. Grab bars to help guests climb in and out of the bathtub shower are really essential, as are towel racks or hooks. If you really want guests to hang up their towels for reuse, they must have more than one small hook! And last but not least ... Why does a mid-to-high end hotel feel obliged to give people bargain-basement toilet paper?

Room Tip: Rooms overlooking the baseball diamond could be noisey
  • Stayed: March 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank BobandJudyTokyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydonnie B, Executive Assistant at Omni Hotel at the Battery Atlanta, responded to this reviewResponded 29 March 2018

Thank you for your feedback and we appreciate you staying with us! My sincere apologies for any inconvenience that you have experienced throughout your stay. Our television guides are electronic and located on the televisions. I will make sure that we do a better job of conveying this to all of our guests as well as the specifics related to packages. In addition, I have already asked our team to evaluate the location of towel hooks. Our associates pride themselves in providing great services to our guest, and if you did not experience this first hand, I apologize on behalf of the entire team. I want to assure you that, if you visit us in the near future, we will make your stay a great one.

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Reviewed 14 March 2018 via mobile

Room said we were going to get a couch which it did NOT have! They also charged us 40$ for parking which was a total surprise and then the put all four of those 40$ charges (160$) in total on one persons card!!! Everyone walked up to the valet and tried to pay individually for their own car, and the valet told each of us we don’t owe anything. Little did my friend know that’s because it all went on one persons card!! We all had to wait over 25 min for the valet to bring our cars around!! We could have parked somewhere way cheaper and walked in that amount of time!

Stayed: March 2018, travelled with friends
7  Thank Cortney I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramon R, General Manager at Omni Hotel at the Battery Atlanta, responded to this reviewResponded 1 week ago

Our apologies for the inconvenience that you experienced. I believe our management team has been in touch with you and resolved. Please do not hesitate to contact me directly if I can be of assistance.

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Reviewed 9 March 2018

Beware of misleading advertisement from the Omni. If there is a day game, they do not guarantee early check-in but still charge you over $450 for your room with a balcony facing the ballpark. They have advertised locally that you can sit in your room and watch the game but the Omni management has not prepared for this with check in and check out times.

Stayed: April 2017, travelled as a couple
3  Thank bdsweetwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramon R, General Manager at Omni Hotel at the Battery Atlanta, responded to this reviewResponded 14 March 2018

Thank you for taking the time to provide us with feedback. We were disappointed to read that you had encountered challenges. We do our very best to accommodate all early check in request and usually do not have any challenges with fulfilling them. As most game days are scheduled for evening games, starting after 7pm, I would imagine that checking in to the room prior to that should not pose a challenge. I would love to speak to you directly as we do not advertise any views of the ballpark. All of our exposures/views are referenced as Battery Atlanta views. That said, we are fortunate to have a wonderful location and are eager for baseball season to kick off. Feel free to contact me directly so that I can ensure that we are ready for your arrival and also so that I can obtain information on the advertisement you noted. I am more than sure that we will turn this around and deliver a flawless experience during your upcoming stay.

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