We checked in to the Ellis hotel in the middle of hurricane Irma, I have to say that my first impression of the staff at front of house was very impressed, they dealt with people who quite obviously were in distress and were tired and emotional in such a kind empathetic way that I could see people relax and feel safe in their environment, there is no greater feeling than this when someone is faced with distraction and uncertainty and I commend the staff for this,from the guys handling luggage to Kevin on reception, who despite his own worries and concerns for his family members who were caught in the hurricane in St Thomas but carried on taking care of the guests to ensure their concerns were met.I would also like to mention the General Manager, Kim Kleisner, Kim offered myself and my wife great help when we found that we had lost our passports and all our money, his calming management of the situation allowed us to feel supported at this time and I can't thank him enough. My wife and I are experienced world travellers and we both agreed that we have never experienced or witnessed any better management of a hotel or friendlier more helpful staff, my wife had a special birthday while we stayed at the hotel, each member of staff wished my wife a happy birthday and the following day, without prompting asked if she had enjoyed her special day, this shows the attention to detail that every staff member shows to their guests,they all seemed genuinely pleased to provide a fantastic service which Contributed greatly to a wonderful stay at the Ellis Hotel.
- Official Description (provided by the hotel):
- The only independent, boutique, hotel in downtown Atlanta. Ranked #1 by Conde Nast Traveler for 2017 in Oct 2016's issue. Great city-center location with a farm to table Bistro. 127 completely renovated guestrooms as of June 2017. Within walking distance of all of downtown's attractions, restaurants, and corporations. Enjoy complimentary use of the fitness center, available 24/7. Complimentary Wi-Fi and morning coffee in the lobby. ... more less
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