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Reviewed 31 August 2018

Cliff Castle Hotel was an excellent location. We visited the wineries in Cornville, AZ and drove up into Jerome, AZ. Nice place to visit the historical hotel and drive back for nice dinner and play. Excellent cousin trip.

Date of stay: April 2018
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank AWilkersonA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean K, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this reviewResponded 5 September 2018

Thank you for taking the time to send us feedback regarding your stay and we appreciate the 5 Star Review. We strive to deliver an exceptional experience for each of our guest's and we are thrilled to know that you enjoyed your Cousin Trip. We look forward to delivering another great experience during a future stay with us.

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Reviewed 30 August 2018

This hotel was recommended to us by a gentleman we had speaking with in Scottsdale. We were not disappointed, reasonably priced, with free wifi. Breakfast voucher 2 for 1, which we took advantage of. We had a great spacious room, with a large shower room. Very clean. We also took advantage of the fitness room. Very friendly staff. Although the hotel is attached a casino, the hotel is very quiet, and non-smoking.

Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Angela F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean K, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this reviewResponded 30 August 2018

Angela,
We appreciate you taking the time to send us feedback regarding your stay and Thank you for the 5 Star Review. We strive to deliver an exceptional experience for each of our guest's and we are thrilled to know that you enjoyed your stay. We look forward to delivering another great experience during a future stay with us.

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Reviewed 23 August 2018 via mobile

My husband and I decided to take a trip to visit some of the wineries in Cottonwood. Because it was a last-minute trip most of the hotels were booked so we decided to stay at The Cliff Castle Casino Hotel. I wasn't sure what to expect after reading some of the reviews but there were enough good reviews along with pictures to make us decide to stay. We were a little concerned about the distance however, it was less than a 15 minute drive into Cottonwood which wasn't bad at all. We decided to pay a little more and stay in the new hotel as opposed to the lodge. I don't think we walked past one person that did not say hello to us. I especially want to thank Renee and Elsie at the front desk. They made checking in a breeze and when we asked for a late check-out they were able to assist us with that as well. Their efficiency and attitude made both experiences a pleasure. Our hotel room was clean and spacious and very nice. Again it's a new hotel so I didn't expect much different but it was still nice to have those type of accommodations. Every employee from those in the Players Club Booth to the information / security between the hotel and casino were extremely Pleasant and informative. Our only complaint was the Pool and Spa. Although very nice and enclosed it was also very hot. I believe there may have been something wrong with the air conditioner, however after we were leaving the area we did see maintenance personnel in the room, I assumed to be making repairs. With that being said we would definitely stay here again and are already making plans to bring friends with us the next time.

Date of stay: August 2018
Trip type: Travelled as a couple
Thank StephanieW8553
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean K, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this reviewResponded 23 August 2018

Stephanie,
We appreciate you taking the time to send us feedback regarding your stay and Thank you for the 5 Star Review. We will pass on your comments regarding the pool area and can assure you that this will be completely resolved. We strive to deliver an exceptional experience for each of our guest's and we are thrilled to know that you enjoyed your stay. We look forward to delivering another great experience during a future stay with us.

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Reviewed 18 August 2018

My mom, hubby and I stayed one night here in advance of taking the Verde Canyon railroad day trip. My mother is in her early 90's and I expressed to the reservationist that we would need a room close to the check in area as well as safety bars in the bathroom. Our request was handled with extreme courtesy and upon check in we were given a room meeting our criteria. Check in was swift and friendly. We found our room to be very clean and tastefully decorated with comfortable bedding and an adequate seating area. Our accommodations were completely fine and acceptable for our one night stay. We would have no problem staying at this hotel again sometime.

Date of stay: August 2018
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Jo B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean K, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this reviewResponded 22 August 2018

Jo,
Thank you for taking the time to send us comments regarding your stay and we appreciate your kind words. Our guest service agents work diligently to ensure that each request is handled with the utmost courtesy and we are thrilled to know that we were able to accommodate your request. We look forward to delivering an exceptional experience during your next stay with us.

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Reviewed 9 August 2018

the new rooms have so much room and the bathroom is so nice. the Casino is awesome all so. I have been winning lastly. People who work there are so awesome. the restaurants are also real good. Johnny Rocks is awesome.

Date of stay: July 2018
Thank Jessica R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean K, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this reviewResponded 9 August 2018

Jessica,
Thank you for the 5 Star Review and we are thrilled to hear that you enjoyed your visit to our hotel and casino. We strive to deliver an exceptional experience for each of our guest's and we look forward to delivering another great experience during a future stay with us.

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