We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Grand Wailea - A Waldorf Astoria Resort
Show Prices
Like saving money? We search up to 200 sites for the lowest prices
Nearby Hotels
View Hotel
Certificate of Excellence
  • Pool
  • Beachfront
View Hotel
Certificate of Excellence
  • Pool
  • Restaurant
View Hotel
Certificate of Excellence
  • Breakfast included
  • Pool
Andaz Maui At Wailea Resort(Wailea)
View Hotel
Certificate of Excellence
  • Free Wifi
  • Beachfront
View Hotel
Certificate of Excellence
  • Beachfront
  • Pool
View Hotel
Certificate of Excellence
  • Free Wifi
  • Pool
View Hotel
  • Free Wifi
  • Free Parking
View Hotel
Certificate of Excellence
  • Free Wifi
  • Free Parking
View Hotel
  • Free Wifi
  • Free Parking
View Hotel
Certificate of Excellence
  • Free Wifi
  • Pool
Reviews (6,875)
Filter reviews
6,875 results
Traveller rating
3,888
1,551
747
425
264
Traveller type
Time of year
LanguageAll languages
More languages
3,888
1,551
747
425
264
Show reviews that mention
All reviewswater elevatornapua towerlazy rivergrand wailearope swingchapel winghibiscus poolbistro molokinithe grand dining roomcafe kulaspa grandefour seasonspool areaadult poolvalet parkingper dayocean view
FilterAll languages
Updating list...
5,155 - 5,160 of 6,875 reviews
Reviewed 15 April 2012

We spent 5 days at Grand Wailea and overall we were happy with the resort, we didn’t had any complaints but in the mean time we didn’t really feel that it had a “Wow” factor.

This is a huge property and looks like a relatively old property and it’s starting to show that. if you are looking for a big, well kept, family resort, I think this is a great option. It was kept clean and maintained well by the staff. We stayed at the top floor which had fairly impressive ocean views.

The rooms are very spacious and it was it was well kept. All the staff throughout the property was pleasant, courteous, and helpful.

One great thing about this resort is the beautiful ocean view and the proximity to the beach. I went for a run along the running path almost every day right in front of the hotel and do take advantage of that path for walk/jog because it does have a wonderful view from different sections of the surrounding area.

The pools were good. They have few pools, some tailored for kids, some for adults. The service around the pool was ok, but it is a huge property with plenty of guests, so you have to go and ask for service around the pool area rather than the other way around.

Breakfast buffet was a bit of a let down, they had very limited selection and we expected more of a selection.

We had dinner at HumuHumu restaurant one night and the food there was quiet nice. Hotel gym was well equipped with a good selection of machines and free weights.

Overall I think this is a great fit if you are looking for a big, family resort. Will be return there again? Probably not, not that we had much negative comments, but we felt it was bit too big for our liking at that price range.

Room Tip: Go for the higher floors, has good ocean views. Book via Amex FHR for some added benefits.
  • Stayed: February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank global_traveller112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
blynx1, Manager at Grand Wailea - A Waldorf Astoria Resort, responded to this reviewResponded 18 April 2012

Aloha, We appreciate you taking the time to share your experience with us. We're thrilled that you and your family enjoyed your time at our hotel. Our property is on a large footprint of 40 acres and sometimes it can a little overwhelming at first, it helps always to remember that the lobby level is the 4th floor and armed with that information, the property is suddenly much more manageable. The original developer was very careful to make the property a feast for the senses, to the point where we think he may have intentionally made the resort a place to discover and take a breath surrounded by water, flowers, trees, light and art. We hope to welcome you back again soon and thank you again for the feedback.

Respectfully,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2012

The Grand Wailea in Maui has a storied past and reputation for being a first class resort. Unfortunately, the hotel no longer lives up to its reputation.

To begin with, we went to Maui and the Grand Wailea for our small destination wedding. During the planning stages, we quickly learned that unless you are using the Grand Wailea chapel and agree to pay the exorbitant minimum admission fee, the hotel provides absolutely no assistance with wedding plans. The six rooms that we booked were apparently not enough to interest the hotel in providing the modicum of attention that we were looking for in planning our wedding. Admittedly, we were not off to a good start.

Upon arrival, the grounds are beautiful. However, the rooms are "tired" at best, and in need of an upgrade. The strange hair in the shower was a nice touch, but hey, those things are pretty small and hard to see.

In defense of the hotel, we arrived during the height of spring break and Easter week. I won't bother getting into the details about long lines, games of "musical pool chairs", and general lack of service. What was clear is that the hotel is not adequately staffed to handle a close to capacity crowd.

What I would like to focus on is the "nickel and dime" attitude that seems to be pervasive throughout the resort. I was reminded of the song Master In the House from Les Meserables (Charge them for the lice, Extra for the mice, Two percent for looking in the mirror twice, Here a little slice, There a little cut, Three percent for sleeping with the window shut).

Instead of "lice", it was $2 for extra syrup with the pancakes, $2 for fruit instead of french fries, and an extra charge for everything else that you thought would be included based upon the high daily room rates. The spa was no exception, where my massage therapist offered to "upgrade" me to a deep tissue massage when my shoulders apparently seemed a bit tighter than she was used to. I am all for a good up-sell, but not part of the way through the massage while I am supposed to be in a "zen like" frame of mind. Even the Asian massage places in the San Fernando Valley know that up-sells are supposed to come at the end of the massage, not 10 minutes after the start!! :)

Seriously, it does not take a business degree to figure out that one of the best ways to insure that guests will not come back is to charge them for things that "lessor quality" hotels are happy to include for no additional charge. It seems that the Grand Wailea are indeed "Masters" of implementing that particular strategy.

Following the Grand Wailea, we went on the the Four Seasons on Lanai and had a much different experience.

Rumor has it that the Grand Wailea is once again up for sale. What the hotel really needs is a new influx of capital for a major face lift, a new accommodating attitude, and a commitment to treat its guests in the manner that is consistent with first class resorts. Until that happens, we will not be back, and cannot recommend the resort to others.

April 14, 2012

  • Stayed: April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
11  Thank BigM1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 April 2012

Our family stayed in 2 lagoon wing rooms from March 27th to April 1st. This is not a good week to visit this property! We waited in line for EVERYTHING! Fortunately with the time zone change, we were up at 6:00...because that's when you need to start making your game plan to get chairs.
My husband would get in the wristband line and I would get in the beach chair line and if all went well, we might get a dirty, plastic beach chair in the front row. However, by noon, there would be a new front row of those who grab chairs and plunk down in front of you. If you think you are going to play catch or paddle ball on the beach, good luck finding a place to do so.
The pool was really cool with lots of slides, caves, rope swing etc...but it was crowded beyond belief with kids and adults swimming around with their adult beverages in hand.
We stayed at the Four Seasons next door on a previous trip and found it much more relaxing-no chair wars or crack of dawn line-ups.
The Grand Wailea is too expensive to force grown adults to line up on their vacation in order to beg for a towel and a place to sit...really???? This is what we're paying for? We had 6 people in 2 rooms and payed well over $1,000 a night- yet the towel girl would only give us 4 towels! She said we would have to have our kids come and get their own towels after they stood in line for their wristbands. Are we having fun yet kids?
Oh and don't bother spending the $100 per person package to use the paddle boards and kayaks during your stay- unless you enjoy standing in line on the beach waiting for one with a bunch of other disgruntled guests. I've never seen so many unhappy people on vacation.
Lucky for us we spent the next week at The Four Seasons on The Big Island. What a contrast- Heaven!
If this hotel wants to treat guests like cattle - then they should lower their rates. For anyone expecting a luxury hotel, you will be very disappointed.

Room Tip: Lagoon wing was close to everything. It is a very large property and other wings are a long walk to the pool/beach.
  • Stayed: March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
9  Thank designers5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 April 2012

We are spending our last night at the Grand Waliea. Unfortunately, we are happy to be going home. Our stay here was very disappointing. I am a flight attendant and had the choice of staying in a crew hotel in Maui or upgrade to a resort experience. When traveling with my family we usually stay in 5 star accommodations and have never been disappointed until our stay at the Grand Wailea. Although the hotel staff was very nice it did not make up for the subpar experience. We could not find a pool chair at the pool on any of the days during our stay. We are not the type to camp out at the pool but do like to enjoy a few hours pool side. Once we finally did claim three pool chairs we attempted to order something to drink and snack on. We placed an order and after waiting an hour we gave up and decided to get in the pool. When we came back our food order finally had come but it was cold and soggy (chicken quesadilla). We experienced the same type of service on our second day. I ordered a simple diet coke and when it was delivered it was watered down due to the ice melting. Tonight - was our final night and we decided to attend the Luau ( $100.00 per ticket). The food was the expected buffet type food. However we thought the bar would be better. The pina coladas did not taste like pina coladas. Also, the wine and beer served was awful. The show itself was good. I recommend just pulling up a pool chair and watching the show free of charge - skip the buffet experience. Next time I bring my family to Maui we will stay in the crew hotel - rooms are just as nice and there is always a pool chair available. I will pass on this info to my Hawaii bound passengers as well.

  • Stayed: April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
9  Thank Theresa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 April 2012

We enjoyed our honeymoon at Grand Waliea, but there were a few things we were dissapointed with.

Pools:
Very overcrowded, and must put a towel down around 8am or you will have to wait for one to come open later in the day. Which is crazy when you see all the pools they have you cannot get a chair unless you reserve it that early. The security is like the gesstapo and will stalk your every move and remove towels if the chairs are not being used for one hour. We were in the pool for an hour and went to get a drink and our towels were gone. Annoying

Room:
Pretty standard, and definitly not five star. Clean and nice, with comfortable beds. Thats about it. After we left Grand Wailea we went to Honolulu and stayed at Trump Towers, now that is a five star.
- no kitchenette, sitting area is small.
- We upgraded to the napua towers and had a partial view of ocean which was nice view, but I heard a lot of people complain if they were below the 6th floor all they could see is trees.

Napua towers:
- Definiltey was a highlight of our stay. A limited, but nice complimentary breakfast and happy hour. Cocktails are flowing and I recommend the upgrade for any honeymooners. The rest of the hotel is over ran with little kids, and this is an area of more adults.

Overall, we enjoyed our stay but will likely stay at the Four Seasons next time.

Room Tip: Go with the Napua Towers Upgrade. Try to get 8th or 9th floor room.
  • Stayed: April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank nik p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
View more reviews