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Grand Wailea - A Waldorf Astoria Resort
Ranked #6 of 8 Hotels in Wailea
Certificate of Excellence
Reviewed 18 October 2017

We were not informed that all but one of the pools would be closed for remodeling, as well as several restaurants and bars. The property is in rough shape, not having been taken care of for quite a while.
The housekeeping staff did go above and beyond to take care of our room.
When we checked out we asked if the property had changed hands and were told that it had about 9 years ago. Then when we mentioned that the property appeared to be neglected, the attendant changed her response to "it did change hands 2 years ago". We still can't figure out why she felt the need to lie about it.
Needless to say, we will not stay at this resort again.

Room Tip: Good for families after they finish fixing up the resort.
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  • Stayed: October 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank katherinet176
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WA_MarketingMangaer, Manager at Grand Wailea - A Waldorf Astoria Resort, responded to this reviewResponded 19 October 2017

Dear katherinet176,

Thank you for providing your feedback. We are disappointed to hear that the pool renovation communication did not reach you and that our hotel did not meet your standards. We are always looking to improve the quality of our resort and this pool renovation is one of several projects aimed at offering our guests an unforgettable experience. We hope that you will consider visiting us again so that we may restore your confidence in our offerings.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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198 - 202 of 6,694 reviews

Reviewed 17 October 2017

Everything about this hotel is wonderful, gorgeous and beautiful. But the valet parking really sucks! Waited over 15 minutes about 4 times out of the week we were there. Twice made us late for appointments even after calculating how long it would take to get our car. We almost missed our flight and a luau. Then they charge you $30 a day for the privilege! This was enough for us not to want to return.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria
1  Thank O806CGcharlest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 October 2017

Our experience was truly unforgettable. This was the most impeccable hotel we have ever stayed in, and we've been all over the world. The perfectly manicured surroundings, koi ponds, wedding chapel etc were breathtaking. The service and amenities could not have been improved upon, especially the one night we used room service and ate dinner on our lanai overlooking the ocean. When we requested a microwave for the room it was delivered promptly. The only downside was that we went at a time of year when they were doing construction on 8 of the 9 pools and only 1 was open. This caused everyone to be using the same pool-including children doing cannonballs on top of the poor adults who just wanted to relax. Apparently children don't attend school anymore in October! But pool wait staff circulated every 10 min., and there was a wonderful adjoining bar and restaurant offering perfect sunset views. They also have their own HUGE beach with free cabanas where we could see 3' turtles swimming with us! So there was plenty of swimming opportunities despite the construction. Because of the hotel layout, you must use the valet parking, but it was made clear to us that this was included in the price and tipping was optional. Although you can walk to nearby restaurants and a great mall with outlets, I would recommend a car in order to visit Lahaina-amazing feast/luau there! Even the most discriminating customer would have a difficult time finding fault with this extraordinary resort!

Room Tip: Ask for an ocean view room!
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  • Stayed: September 2017, travelled as a couple
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Thank 408Sly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2017 via mobile

I would recommend this hotel. My wife and I just had our honeymoon there and it was a great location. Amazing beach and breakfast food! One of the pools was under renovation during our stay, but other than that all locations were open. The beach chairs were a first come first serve. We only tried the Kula restaurant inside the hotel for food. It was a good restaurant... Would try their pizza! Would recommend this place!

Stayed: October 2017, travelled as a couple
Thank Sumith M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2017

We spent a week in the hotel. Great place that has everything you need. Beach is amazing. Customer service is great. Since the pool was under renovation, they had all these other activities for free which was much better for me since I am not the pool person. Even though hotel was big, we never felt like there is too many people. It has enough space for everyone.

  • Stayed: October 2017, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Asta55113
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Wailea - A Waldorf Astoria Resort

Address: 3850 Wailea Alanui Dr, Wailea, Maui, HI 96753-8443
Phone Number:
Region: United States > Hawaii > Maui > Wailea
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Wailea
#3 Family Hotel in Wailea
#4 Romantic Hotel in Wailea
#5 Top resorts Hotel in Wailea
#5 On the Beach Hotel in Wailea
#5 Spa Hotel in Wailea
#6 Green Hotel in Wailea
#6 Luxury Hotel in Wailea
Price Range: RM2,182 - RM4,187 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Wailea - A Waldorf Astoria Resort 4.5*
Number of rooms: 780
Official Description (provided by the hotel):
Grand Wailea, A Waldorf Astoria Resort, is the ultimate destination for a fabulous Hawaii vacation, perfect for families, spa goers, honeymooners, golfers and active vacationers. Situated on 40 acres of lush, tropical Hawaiian gardens, Grand Wailea opens onto Maui's beautiful Wailea Beach, voted one of the best beaches in America, with elegant and newly-renovated accommodations, indulgent spa treatments, fine dining and thrilling recreational options. ... more   less 
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Also Known As:
Grand Wailea - a Waldorf Astoria Hotel Wailea
Grand Wailea Maui
Grand Wailea Resort Maui
Grand Wailea Hawaii
Grand Hotel Wailea
Grand Resort Wailea
Grand Wailea - A Waldorf Astoria Resort Maui, HI

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