Dear Sheryl
I am a bit amused, shocked and entertained at the same time reading this review that you have written. There is always two sides to a story nevertheless.
You made a last minute booking on the day of your arrival at 9am that morning via booking.com - within two minutes of receiving your booking - I messaged you thanking you for the booking and asking for an ETA. I got no response from you throughout the day. So I waited on the property for you for 5hrs 3pm-8pm - these are the official check in times on my listing with booking.com. After 8pm I left the property to run an errand but I left a note for you on the door and also my landline for you to call me when you got there. You called me at 8.45pm saying you were at the property. I explained to you where the room keys were and told you your room was the first one on your left as you entered the house. I asked you to let yourself in and make yourselves comfortable and that I would see you in the next 15mins. You sounded very irritated on the phone that I wasn't there at the time of your arrival and I tried explaining to you that I had been waiting there for the last 5hrs and had tried to contact you several times via email, ph and booking.com to no avail. You were still going on the phone talking over me that this wasn't good enough!! I had left the keys out for you etc as a reasonable person would do, it wasn't I left you waiting outside on the porch. I was a bit amused that you had the audacity to start having a go at me for not being there. After listening to your rants - I did say to you if you were not happy that I couldn't be there immediately - that it would be best if you left the property and found alternative accomodation. You slammed the phone down on me and said you will. Then I received a call from one of our guests who were already asleep in their room - complaining that you and your husband were having a really loud argument in the hallway and that you were trying to unlock their bedroom door from outside and that they got a fright thinking there was an intruder in the house.
I got to the property within 2mins of this call to find you and your husband now inside the house after you had told me on the phone that you were leaving. Your husband was highly intoxicated and was opening and shutting all the doors down the hallway. When I asked him on arrival what was wrong he replied that he didn't want to stay at Anglesea but had no options etc - at this point I did point out to your husband that it was you who had decided not to stay and said you were leaving and 10mins later you were still there and now disturbing the peace of other guests now. You had let yourself in the room you had booked so why were you using your room key to unlock the other bedroom doors in the house. Your husband got very abusive at this question - he called me a black foreign so and so and asked me to leave this country. Absolutely appalling and hostile behaviour towards myself - he said that you had booked a room for the night and you the right to do whatever you wanted. Your husband was really drunk and after the racial abuse and intimidating behaviour and also to protect the safety of my existing guests I asked you to leave my property immediately in very firm terms!! If you read my other reviews they are very positive and unlifting but as a host I will not tolerate the type of hostility and behaviour you and your husband displayed that night. When I asked your husband to leave the property - you also started being abusive towards me, pointing fingers at me, your husband tried to push me, you threatened to give me a bad review etc and you kept going on about my nationality etc and also that you worked for United Airlines... big deal - what did that have to do with your current hostile behaviour. As you came closer to me with your intimidating behaviour - I realised that you were intoxicated as well and you were driving in that state. I guess you should consider yourself fortunate that I only asked you to leave the property with such disgusting and unacceptable behaviour. In hindsight I should have also called the Police and get you arrested for drunk driving. I never chased you down the driveway screaming and my existing guests were witness to that - and it was your husband that was screaming profanities as you drove out.
I rung booking.com after this incident and laid a complaint with them too. They advised me that under no circumstances I should put up with this kind of behaviour and I was within my rights to ask you to leave the property and charge a cancellation fee.