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1 - 6 of 18 reviews
Reviewed 15 August 2017

PROS: Nice view, good snorkeling in front of the hotel. The on-site cafe Tiana's is managed separately and serves good food (open for breakfast and lunch); service there is friendly if a bit stretched at times. CONS: See review. Review: We loved Rota, and the Valentino could be wonderful (picturesque location) but lots of small failings added up to a disappointing stay. We are used to basic, functional accommodation and prefer it, and we were prepared to love the Valentino. We realize that running costs are high in the Northern Marianas. That said, the hotel seemed to do its best to run whatever advantages it had in terms of location and price into the ground. Of the few recent Tripadvisor reviews that exist, most are glowing, which we found puzzling – maybe we picked an off time when the usual staff were away? But this wouldn’t explain the lackluster response to my earlier email enquiry about a reservation (The Valentino doesn’t have a web site or active Facebook page, and we found the email address from the Dive Rota web site). When we arrived, the person at the desk didn’t greet us, in fact she barely looked up. We greeted her and said we had made a reservation, and she simply asked ‘How many nights?’, and placed a form on the counter. She then handed me a towel. (It had more of the vibe of a down-market backpackers’ hostel than a hotel.)

The room was fine in most respects (we expected it to be dated and worn, and it was - that wasn't the problem). Despite having what had once been a kitchen area (fridge and sink; cook top apparently removed as the filthy extractor fan remained) there was no kettle or coffee maker or even drinking glasses (and no microwave). There was a small fridge, and free but very weak WiFi. The entrance hall light bulb was burnt out . No water was provided and we didn’t see any among the items for sale in the hotel lobby (we asked whether we could drink the tap water, or should we buy bottled water, and we were told to get bottled water from a store).

We asked if there were somewhere to eat (flight from Saipan lands after the on-site coffee shop closes). The same staff person wasn’t sure whether any cafes were open during the day (there aren’t). We ultimately found a grocery store. The next day, housekeeping left us only one towel. We thought they might come by with the second one later; they didn’t. We went to ask for one, and had to return several times before finding anyone at the front desk. On the third day, we got two towels, but no bath mat. The air conditioner leaked water, and the bed side table and the carpet had been damaged by it. There was no information of any kind in the room. The front desk was often unattended, with no sign or info as to when they’d return.

Grounds of the hotel were in good condition, and the view from the window was very nice. However, the steps to the beach hadn’t been cleared in a long time and were full of debris. The water in front of the hotel is good for snorkeling. It would have been nice to have a clear path down the steps to the coral beach. Some people had left rubbish from a barbecue and/or take out food and it sat there on the ground behind one of the tables for several days.

The issues that colored our view negatively were basic things that wouldn’t really cost the hotel money, such as responding more professionally to emails, and being more welcoming on arrival (not to mention having a web presence – if other hotels in the CNMI, Micronesia, or e.g. in Myanmar or Laos can manage this, a hotel on Rota can). It doesn’t cost much in terms of time for someone to check that things are working or on the general condition of the rooms from time to time. This should be standard practice. If the room reservation is for two adults, how hard is it to leave two bath towels in the room? We don’t expect hand towels etc., and completely appreciate the environmental implications of laundry. But the hotel didn’t observe its own policy of only replacing towels that you place on the floor (the towel policy was written on a sticker on the back of the bathroom door). Despite having hung our towels up, they were replaced with a fresh one.

Placing a couple of drinking glasses in the room would not cost a lot. Providing kettles or coffeemakers (if only on request) of course costs the hotel something, but it seems many visitors would find these useful given that there is a sink, fridge and eating area in the room. Sometimes items such as these, and irons, etc. are only available on request. If so, it would be helpful for the hotel to proactively make this and other information available.

  • Stayed: January 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
5  Thank Caroline B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2017 via mobile

A very pleasant hotel, with affordable prices. Located at the south side of Songsong Village. Valentino's has a small restaurant "Tianna's" which serves a verity
Pastry and local style food for breakfast and lunch. Staff are at time overwelmed but are very respectful and friendly. As for the rooms they moderate in amenities but offer a flat screen TV, Refrigerator, bathrooms are big. However there is a main unit and an annex.

Stayed: June 2017, travelled on business
Thank 670,671
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 April 2017 via mobile

Not a bad place. Good comfort and place to relax. Has a cafe near reception area open from 0900-1400L. Food is good for the location. Affordable. Close to beach/ocean area. Small balconies let you enjoy the sound of the ocean and waves while relaxing to the sunset.

Stayed: April 2017, travelled as a couple
Thank Rmagedn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 April 2017 via mobile

We had a first floor corner oceanfront room for less than $70. It was very clean and right next to a place for breakfast. The entire island is quiet and amazing. Can't wait to return. You may have the entire island to yourself!

Stayed: March 2017
Thank ClaireDGrove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 October 2016 via mobile

We came to Rota on a whime... No plans. ALL gave hype on Rota Resort - I have to say we went to both Valentino and RR before making our choice and Valentino won hands down. Just be prepared this is a remote island that is very relaxed so bring all your necessities.... No chain stores. Hotel is very Clean Friendly Service and Good Breakfast and Lunch Cafe. You won't be disappointed!

Stayed: October 2016
2  Thank YSL L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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