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“Family trip”

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Hilton Garden Inn Macon / Mercer University
Ranked #3 of 67 Hotels in Macon
Certificate of Excellence
Reviewed 5 January 2018

The lobby and guest room were very nice. The staff was friendly and helpful. As a single mom traveling with 3 children, I felt very safe there. Breakfast at $10.99 each seems pricey, but there are places to eat close by. Very easy to get to from the interstate, easy parking, and entry and exit.

  • Stayed: December 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Hilton Garden Inn
Thank Amy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIMacon, General Manager at Hilton Garden Inn Macon / Mercer University, responded to this reviewResponded 5 days ago

Amy,

I am glad to hear that you had an enjoyable stay with your family. We do offer a full cooked to order breakfast with buffet and is all you can eat and includes beverages. We do offer rates that include breakfast and help make it more affordable. Please make sure to ask for a "Bed and Breakfast" rate the next time you are travelling through the area. We do look forward to welcoming you back again soon.

Hospitably,
Jonathan Andre

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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9 - 13 of 692 reviews

Reviewed 4 January 2018 via mobile

I was recently at this hotel for the holidays with family n friends. The rooms and overall cleanliness of the place was great Breakfast as well. Some of the staff were really nice and courteous upon checking in but seemed busy. The next day I had a plan cancel and i needed to ask about the area, so when I seen someone available i took a chance with a drink. I had to literally wave in her face for acknowledgement!! She was so caught up in her phone she couldnt hear or see me. As I started to converse she couldnt even act interested you could tell the phone was more important at the moment! I had to repeat myself she would fake a smirk and wait for me to finish. I just think atleast around the christmas season try not to be a butthead I know u don't wanna be at work but it was nothing short of rude! The drink wasnt good the first time like Konja said it would be. Before ending our conversation I asked her name and got her tag and Konja I just want you to know no matter what you title is I am a customer and im always entitled to courteous customer service thx Konja i told my family and friends just dont try to talk to people if they come here!!

Stayed: December 2017, travelled with family
Thank ILOVETOSTYLE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIMacon, General Manager at Hilton Garden Inn Macon / Mercer University, responded to this reviewResponded 6 January 2018

ILOVETOSTYLE,

Thank you for taking the time to review our hotel after your recent visit. I am glad that you did find some staff that took good care of you. I am so sorry to hear about the issues you encountered during your recent visit. It is our goal that each and every associate has great interactions with our guests and I am sorry that we fell short. There is no excuse for not providing an exceptional level of service and again, I apologize. I do hope that you give us another try and visit us again.

Hospitably,
Jonathan Andre

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2018 via mobile

This is my 3rd consecutive year taking a large group to this hotel for a conference. Our group grew to 32 and we reserved 9 rooms. The Hilton staff is exceptional. Mr. Jonathan Andre is still the local manager and apparently he is very good one. This hotel is obviously the product of great leadership. Very seldom do we see customer service like this. The location is wonderful. On the beautiful Mercer campus and we always feel safe and comfortable here. After three consecutive years, accomodating around 100 of my people and 27 rooms that have never been out of sorts, I would not consider staying at another hotel.

Stayed: December 2017, travelled on business
Thank Shane and Yvonn... S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 December 2017

My wife and I are season tickets holders for Mercer football and basketball. We can't make it to every game, but when we do make it back to campus for a game, the HGI is our home away from home. The bar is a great place to grab something to eat and drink (on the patio, weather permitting) before or after the game.

  • Stayed: December 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Garden Inn
Thank RichmondRoadtripper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIMacon, General Manager at Hilton Garden Inn Macon / Mercer University, responded to this reviewResponded 6 January 2018

Thank you for taking the time to review your experiences and share it with the TripAdvisor Community. I am so glad that you found your home away from home at our hotel. It means a lot to us to have faithful guests like you coming back time and time again. We look forward to your next visit. Go Bears!!!

Hospitably,
Jonathan Andre

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Reviewed 31 December 2017

Wonderful experience. No surprises. Unusually friendly staff is all areas. Stayed twice at same hotel within 10 days because of its cleanliness, friendliness, and comfort. Would definitely recommend to anyone traveling to or through Macon, Ga.

  • Stayed: December 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank joancW6107CF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIMacon, General Manager at Hilton Garden Inn Macon / Mercer University, responded to this reviewResponded 6 January 2018

Thank you so much for your kind words after your recent stay with us. It means a lot to the entire team when someone takes the time to recommend our hotel to other travelers. I do hope you visit us again the next time your travels take you to the Macon area.

Hospitably,
Jonathan Andre

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Macon / Mercer University

Address: 1220 Stadium Dr, Macon, GA 31204-5501
Phone Number:
Region: United States > Georgia > Macon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Macon
#2 Family Hotel in Macon
#4 Romantic Hotel in Macon
Price Range: RM 553 - RM 853 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Macon / Mercer University 3*
Number of rooms: 101
Official Description (provided by the hotel):
Located off I-75, the Hilton Garden Inn Macon / Mercer University hotel is easily accessible to the interstate, on the campus of Mercer University and within minutes of Downtown Macon's Shopping, Dining and Entertainment District. ... more   less 
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Also Known As:
Hilton Garden Inn Macon / Mercer University Hotel Macon
Hilton Macon
Macon Hilton Garden Inn

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