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“Helpful staff, clean room, great breakfast”

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Comfort Suites Albuquerque
Ranked #27 of 143 Hotels in Albuquerque
Certificate of Excellence
Reviewed 19 June 2017

Stayed 3 nights in suite. Two queen beds and sofa that made into a full bed. Each area had a TV (total 2) Beds were comfortable with nice linens. Plenty of towels, soap etc. Great breakfast with eggs, biscuits, waffles, nice selection of pastries, juice and cereal. Only negative was sleeper sofa was not comfortable for an adult. Would probably be comfortable for a child or young adult. (We were all senior citizens) On admission the nice man at check in changed our room so we had a nice view of the mountains. Would stay again.

Room Tip: Rooms on third floor, back side has a nice view of mountains. We had room 316 near elevator, but qui...
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  • Stayed: June 2017, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank Hallhouse38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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41 - 45 of 313 reviews

Reviewed 16 June 2017

Booked 2 nights here. The room was clean. King sized bed comfy. However, the indoor pool not functioning. Appeared not to have been for awhile. When asked if it would be functional next day, the answer was probably not. Hot tub worked, but the bottom was rough on the feet.

Stayed: June 2017, travelled as a couple
Review collected in partnership with this hotel
Thank Carol H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesABQ, Front Office Manager at Comfort Suites Albuquerque, responded to this reviewResponded 20 June 2017

Dear Valued Guest,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the pool being out of order. Unfortunately, our pool pump did go out for a couple of weeks, but now we have the pool up and running again to help cool off this summer.
Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Albuquerque.

Kind regards,
Management Team

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Reviewed 13 June 2017 via mobile

Nice staff and good breakfast but our room had an odor like musty or smoke not sure which. Spacious suite. I liked the set up but there were some quirks on this exact room like the wiring and light switches and locations of vents into the other rooms from the bathroom. I would pick a different place if staying in this city again. Price was good though.

Stayed: June 2017
Thank RoadTripFamilyofFour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesABQ, Front Office Manager at Comfort Suites Albuquerque, responded to this reviewResponded 19 June 2017

Dear Valued Guest,

Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites.
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the odor and set up in your room on your recent visit. I have shared your feedback with housekeeping and maintenance to ensure we address these situations before we rent the rooms.
Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Albuquerque.

Kind regards,
Management Team

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Reviewed 6 June 2017

Stayed in Room 125 on 6/3/17. Very nice 2-queen bed suite. L-shaped seating in living area (sleeper sofa) and a tv. Second tv. in sleep area. Microwave and fridge. Good AC. Very comfortable bed. Pleasant staff at front desk. Decent breakfast with Greek yogurt, omelettes, sausage, plus all the usual. Was informed upon check-in that the pool was out of order but didn't plan to use it anyway. Location was good...north of I-40..nice to be away from the main Albuquerque area. Overall a great stay. Will definitely stay again.

Room Tip: Window faced west. A little warm but not too bad. Try a room facing east in July or August when it...
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  • Stayed: June 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Granny_Annie327
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesABQ, Front Office Manager at Comfort Suites Albuquerque, responded to this reviewResponded 8 June 2017

Dear Valued Guest,

Thank you for filling out our online survey regarding your past stay. Your feedback is important to us. We are happy to hear you had a great stay and will be returning. Our suites have a great layout and having two TVs in the room makes everyone happy. We are sorry the pool was out of order, we are looking to get that fixed soon.
I have shared your kind words with my team and we thank you for the compliments and hope to see you in the near future.

Sincerely,
Management Team

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Reviewed 5 June 2017

Our room was nice and the people were friendly. The room was a little dated, but it was clean. My only complaint really is the coffee located in the breakfast room was ice cold as if it were from the day before, but hey, we had a microwave in our room so it was all good.

Stayed: May 2017, travelled with family
Review collected in partnership with this hotel
Thank 724robynk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesABQ, Front Office Manager at Comfort Suites Albuquerque, responded to this reviewResponded 8 June 2017

Dear Valued Guest,

We are happy to hear you had a good stay. We appreciate your feedback. I am sorry to hear that you were served cold coffee. I will inform my breakfast staff to assure that this does not happen again, because we know how important coffee can be to start off your day right. We hope to see you again in the future. Again, thank you for your time and business.

Sincerely,
Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites Albuquerque

Address: 5251 San Antonio Dr NE, Albuquerque, NM 87109-4135
Phone Number:
Region: United States > New Mexico > Albuquerque
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Albuquerque
#6 Family Hotel in Albuquerque
#20 Business Hotel in Albuquerque
Price Range: RM328 - RM490 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Albuquerque 2.5*
Number of rooms: 70
Official Description (provided by the hotel):
Fully Renovated Comfort Suites Hotel located close to the Balloon Fiesta Park, Sandia Ski and the Business Journal Center District. The University of New Mexico is just a short drive from us as well as the Sunport Airport is 15 minutes. We provide free hot breakfast, free internet, free parking and all of our rooms are a suite with a pull out sleeper sofa. ... more   less 
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Also Known As:
Quality Inn Albuquerque
Quality Hotel Albuquerque

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