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“Great resort/place to hold a conference”

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Westward Look Wyndham Grand Resort and Spa
Ranked #26 of 129 Hotels in Tucson
Reviewed 16 October 2017

Loved the resort itself. Great pools and tennis courts and hot tubs. Beautiful view of the sky and the surrounding landscape. I really appreciated the gardens and trails. The food was good and the staff were very nice and helpful.

I had a junior suite and it was plenty spacious but the heating and the lighting weren't great. Even with all the lights on it was pretty dim. I also had a lower level suite and there was lots of noise above me. I think next time I'd request not to be on the lower level.

Still, I didn't spend much time in the room and I thought the resort itself was lovely.

Stayed: January 2017
Thank SamOntario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WWL-Martin, Media Services Coordinator at Westward Look Wyndham Grand Resort and Spa, responded to this reviewResponded 17 October 2017

Dear SamOntario,

Thank you for taking the time to leave a review! We're happy to hear you enjoyed your recent stay with us! Hopefully we will see you back soon for a stay of your own!

Sincerely,
Martin Holloway
Media Services Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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71 - 75 of 2,929 reviews

Reviewed 16 October 2017

I stayed at the Westward Look Hotel with my family in March earlier this year and had a wonderful trip. The room was updated and spacious and the views around the resort are beautiful! So, when I visited Tucson again this month I booked a room at the Westward Look. Upon check in, around 4 pm, the lady at the front desk informed me that the room I booked, the junior suite, was unavailable to due the hotel being filled to capacity. Instead, she informed us that we would be getting an upgrade to a room with a Jacuzzi. While this sounded amazing at first, I soon came to find that the room only had one bed with no pull out sofa. With a family of 4 this was less than ideal. They brought us one roll away bed so one of my daughters had to sleep on the floor. I called for extra sheets and blankets and had to wait 45 minutes and call twice before receiving them. I would have left the hotel but everything decent nearby was booked up.

  • Stayed: October 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank MCSteinbach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WWL-Martin, Media Services Coordinator at Westward Look Wyndham Grand Resort and Spa, responded to this reviewResponded 17 October 2017

Dear MCSteinbach,

Thank you for taking the time to leave a review. We're so sorry to hear about this expereince you've had with us. It is not a normal circumstance that the resort is filled to capacity and we apologize for that happening during your stay. There is no reason sheets should have taken that long. We would love to try and show you how great this resort is, hopefully you'll stay with us again in the future.

Sincerely,
Martin Holloway
Media Services Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2017 via mobile

Though it's a little older resort, that adds to the character. The rooms are very spacious and very clean and comfy. The sports bar is great and drink prices are not bad especially during happy hour. The restaurant gets great reviews but we found the service slow and food ok. Hope it was a one off because everything else was great. Highly recommend...

Stayed: October 2017, travelled with family
Thank Bill M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WWL-Martin, Media Services Coordinator at Westward Look Wyndham Grand Resort and Spa, responded to this reviewResponded 17 October 2017

Dear Bill M,

Thank you for leaving a review! We're so glad you enjoyed our resort! It's also great to hear that you enjoyed the restaurants. it is not normal what you experienced with service but hopefully we can improve on your next visit!


Sincerely,
Martin Holloway
Media Services Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2017 via mobile

This was a great get away from the valley! Beautiful, secluded property. Brandy at the front desk and Crystal at the bar really made are trip even more special. Most of all, the blond haired lady who worked at the tennis proshop( I apologize for forgetting her name) was simply profound. She even took action shots of my boy friend and I playing! She truly was a blessing!!! Will definitely return because of the staff and buildings.

Stayed: October 2017, travelled as a couple
Thank ajfenton2135
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WWL-Martin, Media Services Coordinator at Westward Look Wyndham Grand Resort and Spa, responded to this reviewResponded 17 October 2017

Dear ajfenton2135,

Thank you for leaving a review! It's great to hear you had such a good time on our property!Hopefully you're planning on booking another stay in the near future! I will also personally send this review to their respective managers so they can get the recognition they deserve!

Sincerely,
Martin Holloway
Media Services Coordinator

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2017

We just spent two nights at the Westward Look and had looked forward to quiet and relaxation after busy work weeks. Unfortunately, we left disappointed. While the lobby and common areas were very nice and tastefully appointed, our room felt dated and in dire need of a makeover. The lamps and chairs looked like they had seen much better times. The toilet seat in the bathroom was made out of plastic and not even aligned right, and they offered paper cups for a tooth brush holder. We paid $486 for two nights, which is highway robbery considering that I've stayed in motels for $99 a night with better amenities.
Even worse, we were unable to relax in our room (116) during the day, because of the high noise level coming from the pool (which is small and looks dated too by the way). People were yelling, kids were screaming. Of course, guests and especially children should use the pool and have fun, but then I expect that my room is sound-proofed. As it was, we were woken up at 8:30am by noise and screaming from the pool, which lasted ALL DAY. So much for peaceful relaxation!
Upon checking out, we told the lady at the front desk about the noise level and that we would have appreciated a "warning" before checking in. She mumbled a perfunctory "I'm sorry" and that was it. Bottom Line: Although the grounds and the scenery around the Westward Look are delightful, charging $243 and then delivering motel-style accommodation and quality isn't! Truly disappointing!

Room Tip: If you want peace and quiet, don't get a room "with pool view"
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  • Stayed: October 2017, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank LizzyBennett12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Westward Look Wyndham Grand Resort and Spa

Address: 245 E Ina Rd, Tucson, AZ 85704-7011 (Formerly Westward Look Resort)
Phone Number:
Region: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Top resorts Hotel in Tucson
#12 Luxury Hotel in Tucson
#12 Spa Hotel in Tucson
#22 Family Hotel in Tucson
#28 Business Hotel in Tucson
#36 Romantic Hotel in Tucson
Price Range: RM 468 - RM 1,329 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westward Look Wyndham Grand Resort and Spa 4*
Number of rooms: 244
Reservation Options:
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Also Known As:
Westward Look Hotel Tucson
Westward Look Tucson
Westward Look Resort

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