We decided to “staycation” in Tucson this year and decided to try this hotel since we have stayed at Loews a few years ago. The Westward Look has a good reputation, but it appears they are resting on their laurels.
They are offering a low rate that included a breakfast buffet (more on that fiasco later). When we arrived, we were pleasantly greeted at check-in. The clerk was very friendly and suggested an upgrade to a Stargazer Suite. We decided to do so and did not regret it. The room was very nice – Private patio, private hot tub and a massage chair. Plus, the room was huge and the bed was amazingly comfortable. Other than the TV not showing the first 4 channels, all was fine. After 3 attempts from maintenance, it was finally fixed.
Some good: The walking path around the resort is great. The pools were fine (nothing special). Loved the lobby – Very nice “old Arizona” feel to it. The workout room is well equipped. Loved the free wi-fi (no trouble connecting with my Mac). Some bad: The ice machines did not work. The bar stops serving food at 10pm on Saturday nights, so you are S.O.L if you get hungry after a few drinks.
Now - On to the breakfast buffet mess. So, who wants to eat cold eggs? How about cold waffles? How about cereal with no milk? Then this is your place! We mentioned these items to our server and she promptly went to the kitchen and brought out the items hot (like they should have been). Problem solved and we were happy campers. The next day, we went back to the restaurant and were greeted at the door by the manager who said “Well, looks like you will be happy today we made sure things were hot just for you.” First of all, we never raised the issue with the manager the day before so why did he say this? Second, it was very condescending. Thirdly, we were not the only ones to mention it the day before. Besides, when did cold food on a hot buffet line become acceptable and why did he act like he was doing us a favor? My travel partner overheard him snidely tell our server “Make sure the food is hot for those two!” We did not create a scene the first day and were branded as ‘complainers’ because we said the food was cold. The manager needs to learn customer service. We will certainly never return to their restaurant (GOLD).
It’s a shame because we almost liked the resort. But, to put up with rude staff (from management no less) really set a bad tone. All in all – It is an OK resort. The good things were really good and the bad things were really bad. We probably won’t return unless I get a craving for cold eggs with cheese that is not melted!
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- Also Known As:
- Westward Look Hotel Tucson
- Westward Look Tucson
- Westward Look Resort