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Reviews (3,004)
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All reviewsgold roomchef's gardengold restaurantlower poollookout barhummingbird gardenjunior suitemain poolhorseback ridingtennis courtsdesert viewwalking trailsnature trailbeautiful groundswhole foodshot tubour room was spacious
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2,745 - 2,750 of 3,004 reviews
Reviewed 5 July 2010

We stayed at Westward Look Friday night, July 2. We got an amazing Stargazer room which had a "private" patio with a jacuzzi. The room was immaculate, close to the pool and even had a massage chair. We called to have the jacuzzi filled and it was done within an hour and ready for us that evening. Pool service was wonderful and the staff always made sure we had ice water on hand. We could not spend the night Sat. so we had to check out, fortunately we were able to spend the entire day at the pool relaxing. D.J. (for July 4th) was great idea! This was a Staycation for us, we will be visiting again!
Wonderful experience!

  • Stayed: July 2010, travelled as a couple
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1  Thank stammie1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 June 2010

My husband and I recently spent three nights at the Westward Look Resort in Tucson. We had never stayed there before and I have to say we were impressed. The resort is located at the base of the Santa Catalina mountains, so you have the mountains behind you and the City of Tucson in front of you. It is situated on 80 acres. We had a partial city view. All of the rooms have balconies or patios with two chairs and a small table. We had a suite-sized room. It was 650 sq. ft. and was more than an ample size for the two of us. The bed was beyond comfortable and the bed linens were absolutely luxurious. Soft, fluffy duvets. We did, however, feel that the bathroom area was oddly configured. The outer bathroom area consisted of a sink on one side and closet on the other. The inner area was separated from the outer area by a door and contained another sink, toilet and shower. When the light is turned on in the inner area, the fan comes on automatically. We found this to be a bit of an annoyance especially in the middle of the night. Also, the space between the toilet and the shower was narrow. The shower door opens out, but you can only open it so far without hitting the toilet. The really annoying thing was that throughout our stay there was an intermittent noise emanating from behind the wall in the bathroom. We probably should have said something, but chose not to as we weren't prepared to change rooms once we were settled. We are tennis players and took full advantage of the tennis courts. The resort has three pools. We chose to spend our time at the lap pool which was much quieter than the other two pools and gave us the opportunity to swim if we chose to do so. We were disappointed that The Gold restaurant was closed for the summer. It did, however, force us to venture farther afield and we stumbled on an absolutely fantastic restaurant, Jax Kitchen, in close proximity to the resort. We especially enjoyed looking around the Chef's Garden at the resort and enjoyed walking to the stables area to see the horses. We did not horseback ride but would likely do so the next time we stay here. We did not take advantage of the Spa on this trip. Despite a couple of minor irritations, as mentioned above, we will definitely come back. We liked the fact that the resort is not part of a chain. The resort successfully retains its historic past with all modern amenities and has been very tastefully renovated. I would venture to say it is unique.

  • Stayed: June 2010, travelled as a couple
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2  Thank Janie45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2010

We stayed for two nights this June. Our room, facing West, had fascinating views of the desert and desert inhabitants. The room and bath were large and very upgraded, so money has been spent. Unfortunately, housekeeping seems to be asleep at the switch. When we checked in we noticed no soap, so we called, several times, finally soap. The room also lacked a shower cap, a TV program list, all finally received. Also, ALL the ice making machines on the property were broken. Since it was June maybe the management had gone North-it was very hot. We received a bargain price for the room, would not return if charged the full price.

  • Stayed: June 2010, travelled as a couple
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Thank parkinsd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ckinney1, Manager at Westward Look Wyndham Grand Resort and Spa, responded to this reviewResponded 28 June 2010

Greetings,

Thank you for your guest feedback. We have used your valuable input assure that other guests do not have items missing from their room at check-in. We hope that you choose to stay with us again on your next trip to Tucson.

Kind Regards,

Alan Klein
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2010

We have stayed at the Westward Look several times before, each visit the room and service become less desirable.
My wife and I stayed two nights in room 176. When we arrived at the resort about 3 pm we were told our room was not ready (we had not requested a specific room, and the resort has many rooms, I have trouble understanding why hotels do this kind of thing to their customers). We left our cell number and about an hour later got a call and checked in. We went to the room (which was advertized as having a desert view), opened the drapes, and had a beautiful full view of a parking lot and other resort buildings (could NOT see the desert). We made due.

The room was large, but had very little furniture. There was a bed, a mirror sitting on the floor and leaning on the wall (the mirror took up about 1/4 of the room space), a desk and chair, and a large chair with ottoman. There was no sofa (although there was more than enough room for one). So, even though there was just the two of us in the room, there was only one "comfortable" place to sit. (I can understand the lack of seating at a motel 6, but I expected more at the Westward Look). We made due.

We noticed that the room had no wastebasket. We told the maid about it, and she said she would take care of it. Not only did she not get us a wastebasket, but she did little in cleaning the room. When we got back to the room that day, we called housekeeping and told them that we could not find a wastebasket. They said someone would be right there. Shortly a maid came with a wastebasket. It was one small (and I mean small) wastebasket, that I noticed she had taken from the room above us. We made due.

We should have received a newspaper at our door. But no paper. We made due.

The people in the room above us had room "service", and their tray remained by the door for two days.

The grounds are beautiful, and the grounds staff are very friendly.

If you are in Tucson, visit the Westward Look and walk around, but stay somewhere else!

  • Stayed: April 2010, travelled as a couple
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Thank SFtraveler49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ckinney1, Manager at Westward Look Wyndham Grand Resort and Spa, responded to this reviewResponded 29 June 2010

We thank this frequent guest for their valuable feedback. We were sorry to hear about our lack of attention to detail on this guest’s most recent stay. We strive to exceed our guest’s expectations and on this visit it seems that we missed the mark. As to our furniture and décor of our newly renovated guest rooms, as you can see by the multiple other reviews on this site, most guests have enjoyed the furnishings and design of the oversized 600 square foot guest accommodations. We hope to have this guest stay with us again in the future so that we can extend our warm hospitality and service for which we are known.

Warm Regards,

Alan Klein

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Reviewed 14 June 2010

We stayed here 5 days while visiting family in Tucson. The resort is beautiful and charming. Resort has historical background and has maintained it'soriginal ambiance. There are nature trails and stables for horseback riding. The decor is fabulous and beds are scrumptious. Three pools and a nice restaurant. Staff was very accomodating. Ok here's what we were disappointed in: There are not suites available with 2 queen beds if traveling with kids, the fold out sofa is right under the 1 vent for room (our room was 650 sq. ft) - so you froze if you had to sleep there, there is no bathtub! and shower doesn't have seating, drawer knobs missing on built in vanity, refrigerator didn't work (they replaced right away but didn't fit in the hole made for fridge), no microwave, and the included hot breakfast was the same every day! Overall we were pleased but not totally delighted and a little disappointed to the lack of attention to details.

  • Stayed: June 2010, travelled with family
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1  Thank okieneesy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ckinney1, Manager at Westward Look Wyndham Grand Resort and Spa, responded to this reviewResponded 29 June 2010

Thank you for taking a moment to comment on your stay with us. We especially enjoyed your use of the word “Scrumptious” to describe our custom made beds. That is just exactly what they are. We were sorry to hear that there were inconsistencies in our attention to detail in your room. We truly feel that comments such as these are what help us to improve our guest perception on a daily basis. Thank you again for your comments, and we hope that you will return to us in the future so that we may have your “Scrumptious” bed ready for you!

Warm Regards,
Alan Klein

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