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Traveller rating
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All reviews front desk close to the airport san antonio airport free shuttle staff was very friendly and helpful free breakfast
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Reviewed 1 September 2021

We stayed at this property for 1 night on Saturday, August 28th.

We were able to check in about 1 hour early, and it was greatly appreciated after our drive to Austin and a quick change, before we had to go elsewhere.

I am a Diamond member, and we currently have a daily credit that we can use towards our stay for breakfast or other items. There is a sign at the front desk that says they are currently not doing a full breakfast; however, are offering a continental breakfast.

The employee who checked us in was cold and frankly downright abrupt and rude. She had no smile, no personality and no customer service skills. After she handed me the key, I started to ask her a question about the daily credit and she just picked up the phone and started to ignore me. I am not sure whether we were able to use that credit towards other things or not.

The room itself we had was on the fourth floor, and I found it to be lovely. Everything was pretty much up to date and it was very clean, organized and tidy. The bed was super comfortable and everything was quiet and was in working order.

We didn't get to use any of the facilities this time since we had a lot of plans and that includes the included continental breakfast.

I will await contact from the hotel about the daily credit. I will want them to credit my prepaid stay for the daily credit in the amount that they failed to provide or answer questions about.

If not for that one rude customer service interaction, this stay would be getting five stars. Therefore, I would try the hotel out for yourself.

Date of stay: August 2021
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Thank Ryan S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 30 August 2021

The rooms need updating for soundproofing and the locks replaced but the cleanliness and staff hospitality made up for these things. Also, record keeping to ensure which rooms are booked and which aren’t. But again at least the rooms were really clean and the staff friendly and accommodating.

Date of stay: August 2021
  • Trip type: Travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank enjeru2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 27 August 2021

Room was sitting on 65* freezing, stains all over floor, dirt and hair in sheets, dust covering large vent in room, curtains half off the rod and a fake window that was falling down. No security lock inside(broken off), piece of food/trash on wall. Took tons of photos.

Date of stay: August 2021
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Review collected in partnership with Hilton Garden Inn
Thank Catnat21
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 17 August 2021

Comfortable and clean. An extra bath towel would have been nice for 4 people, there were only 3. Close to restaurants. The beds are very comfy & they had good bath soaps. There is a keurig in room with coffee & tea. You can purchase snacks downstairs in lobby.

Date of stay: August 2021
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Review collected in partnership with Hilton Garden Inn
Thank heathermaxmarketing
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 9 August 2021

If you are looking for a very accommodating late checking short stay hotel, this one was great. We really enjoyed the comfortable bedding and having the essential bathroom amenities prior to our flight out.

Date of stay: August 2021
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Review collected in partnership with Hilton Garden Inn
Thank jmfrith2002
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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