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Reviewed 2 weeks ago via mobile

This new hotel right on the Riverwalk did not disappoint. From the minute we checked in until our departure, the staff was a delight! We really enjoyed the restaurant - Domingo right on the Riverwalk. The servers aim to please & made celebrating our anniversary an over- the-top experience. The rooftop bar on the 3rd floor is a great hangout spot too. The rooms are very comfortable & quiet. We will definitely recommend this to our friends visiting San Antonio & for us personally, it will be our 1st choice for all future stays.

Date of stay: May 2021
Trip type: Travelled with family
Thank F140UQgrega
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie S, Marketing at Canopy By Hilton San Antonio Riverwalk, responded to this reviewResponded 4 days ago

Love to hear how much you enjoyed your stay! Looking forward to hosting you again.

Best,
Katie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

Very nice hotel. Everyone was very friendly and helpful. Great Valet service, Devin was awesome! I would definitely recommend staying here. The restaurant and bar are great as well. Everything about our stay was first class!

Date of stay: May 2021
Trip type: Travelled as a couple
Thank R3285BUsarahg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie Soltas, Marketing at Canopy By Hilton San Antonio Riverwalk, responded to this reviewResponded 4 days ago

Thanks so much for this positive review! Hope to see you again soon.

thank you,
Katie

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Reviewed 2 weeks ago via mobile


We enjoyed our weekend stay! First and importantly; Domingo’s riverwalk restaurant has left the best impression! Hospitable hosts the gorgeous blonde (goodness I can’t think of her name; Jessica?) also the hardest working and fabulous manager Ammor, along with Michael our knowledgeable water and not to forget the delicious dishes, beautiful presentation, wide list of cocktails and yummy endless options. I recommend to everyone!

The Atmosphere is relaxing with the rooftop bar but the staff such as the few mentioned are also the best part of Canopy Hotel! Excellent customer service from Ammor and his bar staff every visit to dinner or breakfast! You must ask for Ammor’s specialty beef enchiladas that are not on the menu!! Oh myyyyyy and yessssss!! Our only headache started with our hotel suite immediately had a bathroom flood long before our arrival. It took no time for Danielle and the Canopy staff to switch our rooms and accommodate our entire weekend in a fully committed hotel where we were told we would have to go downstairs and ask if we could receive any accommodations on 100% booked weekend! The bar staff eagerly helped accommodate us with no issues. We arrived in San Antonio May 21st-22nd for a wedding at a nearby hotel. We decided we didn’t want to stay at the Fairmount hotel and wanted to give this place a try and boy was it worth it. They know what they’re doing and what they’re talking about, and you can tell making the customers happy is their main priority. Hotel room views from room #1612 very beautiful, our king size bed was comfy, food is delicious, some classics and some twists, and for their prices it’s 100% worth it.

Reason For less stars would be;
Things to know; $50 per night for parking is as much as adding another hotel night to your weekend stay with (2 cars per stay) $200.00 dollars! and who wouldn’t rather have another hotel night over overpriced parking? and within a mile you can find a nearby garage on Houston who charges $15.00 per day! google better priced parking before you pay $50.00 per car per night, Westin $35, Fairmount is FREE… the valet guys definitely need you to give them a call 15-20 minutes before you need your car as the garage used to park your car has serious traffic to and from when receiving your car! This is likely because the hotel is located between multiple hotels in the very small area and a large theater across the street so traffic is serious on the weekend it’s really not the valet guys it’s the ridiculous traffic. There is no place to get a late night soda or snack if you need something at 2 AM you would have to walk to the nearby 7-Eleven, NO ATM to get cash for tips for the awesome service, grab extra cash & late night goodies before you arrive. No room service with covid. Call seriously ahead not the week of for rsvp for restaurants

Date of stay: May 2021
Trip type: Travelled with friends
Thank MichelleTravels332
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie Soltas, Marketing at Canopy By Hilton San Antonio Riverwalk, responded to this reviewResponded 4 days ago

Hi Michelle,

Thank you for this honest review - I'm glad you overall enjoyed your stay! Yes, we work with a third-party company for the parking and appreciate your feedback here. Our restaurants do close at 1 a.m. on the weekends so that is accurate about the convenience stores nearby - I believe they have ATM's as well. And yes, we highly recommend reservations ahead of time.

Best,
Katie

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Reviewed 2 weeks ago

Great location super friendly and help staff. The location is amazing. The restaurant and bar are very nice as well. The front desk was extremely friendly and the rooms are amazing and comfortable. Can’t wait to go back again and I’m a San Antonio local

Date of stay: May 2021
Trip type: Travelled with friends
Thank Q9469ACjustinb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie Soltas, Marketing at Canopy By Hilton San Antonio Riverwalk, responded to this reviewResponded 4 days ago

Thank you, Justin. Glad to hear you enjoyed your experience. We'll see you again soon.

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Reviewed 3 weeks ago

Met some friends for drinks and Josh and Jeremy were great valet attendants! parked my car quickly and when it was time to go handled the check out process very professional, polite and courteous! Thank you!

Date of stay: May 2021
Trip type: Travelled with friends
Thank 167tricas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie Soltas, Marketing at Canopy By Hilton San Antonio Riverwalk, responded to this reviewResponded 4 days ago

Thank you for taking the time to review the Canopy and provide positive feedback for our valet team!

Best,
Katie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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