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Reviewed 3 February 2015

This is a beautiful hotel with a sort of contemporary southwestern feel. The rooms are nice and well appointed and the bed and furnishing very comfortable. More of a boutique hotel feel in the rooms versus your usual big chain hotel room. Though it is not the most lavish rooms that we have ever stayed we were very happy with our room and the view. I did love how the room was decorated with a full brick wall and artsy furnishing including a great desk lamp made of of wood, that I would love to have in my home! The suite was a bit on the smaller side, but not to small to be comfortable. The hotel staff was fabulous and very helpful working to make sure all our needs were met and that we were enjoying our stay. Loved the location on the Riverwalk. We would stay at this hotel again when back in the area.

Room Tip: We did pay extra for a river view. I'm not sure it is worth it. Our view was of both a quiet part of the riverwalk and street. We had more street view and street watching than just pleasant river view. I think we would have been just as happy on any side of the hotel.
  • Stayed: October 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank MWS787
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 February 2015

My husband and I recently spent a night at the Hotel Contessa and we will definitely return. The superior customer service we experienced from everyone on staff made it a wonderful place to stay. The valet service, check in desk personnel, bellboy, waitress in the cocktail lounge and waiter at dinner in Las Rambles, were friendly and helpful with a focus on their good service. This is an all suite hotel.

Stayed: January 2015, travelled as a couple
2  Thank S C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Contessa_GM, General Manager at Hotel Contessa, responded to this reviewResponded 3 February 2015

On behalf of the entire staff, I would like to thank you for taking the time to review the Hotel Contessa. We are very pleased to hear that you and your husband enjoyed your stay and experienced the level of customer service that our entire staff strives to provide every guest. We hope that if your travel plans bring you back to San Antonio Riverwalk that you will visit us again.

Best Wishes,
Troy Mathews
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 January 2015

Great location on the quiet section of the Riverwalk, yet close to all the fun places. Very welcoming staff and the rooms were better than most. Very nice bar area, and the patio I'm sure would be great in the warmer months. A good choice, would stay here again

  • Stayed: January 2015, travelled with family
    • Location
    • Rooms
    • Service
Thank ChevyK74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 January 2015

Nice hotel, but I'm not sure it's worth the $$. The staff was "adequate" but on the "snooty" side. Upon checking out at 11am we decided to leave our vehicle parked with valet and pay the additional day charge, as we were going to spend the day shopping and were not ready to leave. When we asked the front desk to bring around our vehicle so we could put our bags in it, we were told that would not be an option, and that they could hold our things at the front desk until we came back. Really, after paying the valet fee as well as an additional parking charge? We were not comfortable with leaving our bags at a busy front desk. So, the manager came down (which was embarrassing as an "issue" need not be made)and escorted us to the valet area and told them to walk with my husband (a block away and up several levels) to the parking garage, so that he could put our things in our vehicle himself. During our walk we, as well as the valet man were confused as to why they couldn't drive the car down to us. It was just ridiculous. The room was nice, it was clean, and the view was grad. Customer service though, was lacking.

  • Stayed: February 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
7  Thank Rachel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 January 2015 via mobile

The staff went well above our expectations. They were more than helpful in helping us celebrate our mother's birthday. From the beautiful pool and hot tub on the roof to the delicious Texas omelette with smoked brisket our stay was most memorable. When we are in San Antonio this will be our home base.

  • Stayed: January 2015
    • Value
    • Location
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Thank MexicoHeart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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