Came To San Antonio For Our End of The Summer Road trip. This Had To Be Our 5-6 Time Staying Here. Well This Past Time was Very Different Very Disappointing Arrived To Our Room It Was So Dirty! The Shower when I Opened to Take A Shower was Full Of Hairs tangled Along The Shower Curtain! Next The Sofa Bed Was Flat! & The Mattress With Huge Stains So Uncomfortable! Next Day I Let Front Desk Know They Moved Me To A Different Room. Well It Just Gets Worst The Room Smelled Awful! Huge Stains in the Carpet and Sofa. Lamp Shades were So Dirty! I Tried To ignore these Things, But What Made Me Just Never wanna Return was when it was time to Sleep Pulled out the Sofa Bed bam! All this Dust and trash came out! Then the Top sheet of the Sofa Bed Mattress Came Out My Mattress was Disgusting The Mattress had Holes, Stains, Filth! I am Not a Dramatic Person but when I saw it I wanted to get out Fast! I cannot believe I was about to sleep in this Filth! I said this is it! Went down in the middle of the night to front desk showed them the pictures I took of the Mattress! The Night Manager was very understandable & He Told me he would get someone to Change the Mattress. They Changed the Mattress as the maintenance man was removing it Huge Darkish stain was all over the bottom! Also The New Mattress he put was just as old and flat and nasty as the one he took out! Drury has lost a Customer In Me I Couldn't wait to Leave! I don't know what's going On This Hotel is Very Filthy! Not Clean! The Carpet in the Room and around the hotel are So Dirty! Mattresses are Filthy! The Kitchen inside had Ants all over! This Hotel needs a "Lift" I also notice the employees are not happy never did one ever Greet me like they used to. A lot Has Changed I hope They see this and Make Changes. I was never more happy to go Home!
- Official Description (provided by the hotel):
- The Drury Plaza Hotel San Antonio Riverwalk is located on the San Antonio River, walking distance from shops, restaurants and entertainment. Relax in the sun on the deck of the rooftop pool, which also has two whirlpools! Formerly the Alamo National Bank, this 24-story renovated skyscraper features 50-foot ceilings, travertine flooring and stained glass windows. ... more less
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- Also Known As:
- Drury Plaza San Antonio