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Reviews (350)
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All reviewssan antonio airportshrimp tacosspg pointsspg propertyfront deskfitness roomstayed here for one nightthe hotel is cleanbreakfast buffetoutdoor poolshuttle serviceawesome hotelrooms are nicegreat place to stayfitness centerwould definitely stay here againnice stay
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Reviewed 27 March 2018

Overall our 2 night spring break stay was a great experience. The location is close and convenient to most of San Antonio's hot spots. The hotel and room was clean but I was disappointed in a few things listed below:
1) Coffee Maker in room was not working and was still full of water when I 1st checked it - I'd hope that the hotel cleaning staff would of caught this during cleaning. I think that's an item that should be cleaned daily just like the rest of the room.
2) The bathroom sink seemed to be clogged and drained very slowly leaving it unclean. Again, I'd hope that this would've been something the cleaning staff would've caught and reported for maintenance before making the room available for check in.
3) Not a fan of the generic Shampoo/Condition & Body Wash dispensers used in the showers. We prefer to stick the bottled base Shampoo/Conditioner and bar soap. These were also a little to manly smelling for the females preference!
4) No room service - Room service would've been great during our visit but instead there were a few times that we had to venture out for food.


The front desk and hotels customer service were great and quick to respond to any questions or issues we had. Just a few minor things kept our stay from being 5 stars!

  • Stayed: March 2018, travelled with family
    • Location
    • Rooms
    • Service
1  Thank chavez630
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chaitan M, General Manager at Four Points by Sheraton San Antonio Airport, responded to this reviewResponded 31 March 2018

Dear chavez630,

I'm glad to hear you had a great time here during spring break! Thank you for the excellent feedback regarding the room amenities. I have brought this to the attention of the appropriate department leaders and we will explore ways to prevent this from happening in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 March 2018 via mobile

The staff is fantastic and go the extra mile to make your experience a great one. Sadly, the acquisition by Marriott is causing changes that make the hotel experience less desirable. Staying at a hotel is an experience based on service. Yes the amenities are great but you can have gold toilets and bad service will ruin it. At the Four Points there is no longer room service, “a Marriott thing”. This could be part of all the adjectives Corporate America uses to shave cost: “lean”, “streamline”, “consistent”, you get the idea. So if a guest arrives after a long day of work and wants room service, there is no room service. You can call in an order and go to the restaurant to pick it up. Some people might say that it is no big deal, but besides the fact that the service experience is gone, the employees are making less money, when was the last time you tipped on picking up an order? Or would you tip 20% on a pick up order? I never saw a customer survey asking which things we would be fine not having. Maybe, with no room service one might think about other options like all the menus that magically appear on the floor when you enter your room, see the picture. That option is no money for the hotel or the employees. I wish Marriott would have polled its guests before making changes to something that was working. So I can point at lack of options for sodas, now only Pepsi products, “a Marriott thing”, and no room service. Let’s see what next. I’m one year away from Platinum for life but I’m not sure if I will get there with all the changes. It’s SPG on the outside but Marriott on the inside and so far I’m disappointed with Marriott.

Stayed: March 2018, travelled on business
Thank Ramon P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chaitan M, General Manager at Four Points by Sheraton San Antonio Airport, responded to this reviewResponded 12 April 2018

Hi Ramon P!

Thanks for the kind review, and we appreciate all the great comments about the staff. I am sorry some of the changes are not to your liking. We will pass on the information to our Marriott higher ups and do our best to accommodate you during your next stay.

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Reviewed 13 March 2018

Four Points hotel is located just south of the San Antonio airport and they provide free shuttle service. We found the hotel room larger than expected and comfortable. The front desk clerks were friendly and helpful. The hotel was clean and well maintained with a nice pool and hot tub at the rear, a fitness room, a restaurant, bar, and even a nice covered patio on the side where one could bring a drink and converse comfortably. This is not a five-star hotel, but for a mid-scale hotel we were all well pleased and would return here again. It's location near the interstate was the only negative noted, but within the rooms, traffic noise is not especially noticeable.

  • Stayed: March 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Rod K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chaitan M, General Manager at Four Points by Sheraton San Antonio Airport, responded to this reviewResponded 16 March 2018

Hi Rod K,

Thank you for your kind comments. We appreciate your business and look forward to hosting you again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2018 via mobile

Stayed here for a golf trip. The staff are very friendly and helpful. Hotel is located close to shopping malls, golf courses and restaurants. Rooms are very clean and spacious. The food is good and reasonably priced. Will stay here again.

Stayed: March 2018, travelled with friends
1  Thank pivonye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chaitan M, General Manager at Four Points by Sheraton San Antonio Airport, responded to this reviewResponded 13 March 2018

Hi Pivonye! Thanks for the great review; we were just talking about how great it was to host your golf group this past week. The pleasure was all ours and we look forward to seeing you again.

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Reviewed 7 March 2018

Absolutely all the staff was very nice, welcoming and efficient. The couch in my room was filthy, but the bed and bathroom were very clean. The room was right on the highway so I didn’t sleep all night.

Stayed: March 2018, travelled on business
Review collected in partnership with this hotel
Thank lisaB5779MV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chaitan M, General Manager at Four Points by Sheraton San Antonio Airport, responded to this reviewResponded 8 March 2018

Dear lisaB5779MV,

Thank you for choosing to stay at the Four Points by Sheraton San Antonio Airport and providing your honest feedback.

Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent these issues from occurring in the future.

Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to San Antonio.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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