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La Posada de Santa Fe, a Tribute Portfolio Resort & Spa
Ranked #28 of 61 Hotels in Santa Fe
Reviewed 31 October 2017

My wife and I went to La Posada strictly for Spa treatments and we both loved the massage and facial treatments we received. The staff providing these services was absolutely outstanding. The spa itself really needs an update and we thought the locker rooms were dated and unclean. The floors looked like they hadn't been swept in a month and there were cobwebs around the windows and corners. The men's steam room was out of order and the floor in the women's steam room was slippery to the point of nearly causing a fall. Go here for the treatment by great staff, but don't expect a luxurious spa facility. I'd give the staff 5 stars but the spa facility only 2.

Room Tip: Didn't stay here - just used the spa
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Stayed: October 2017, travelled as a couple
5  Thank Bob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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24 - 28 of 638 reviews

Reviewed 30 October 2017

La Posada is a historic hotel in a fantastic downtown location, but it needs an update. It's just a few lovely blocks from the Santa Fe plaza with many shops and restaurants nearby. We enjoyed the fireplace in our room but otherwise found it dark, in need of a good cleaning (especially the windows and window frames), and in need of updates (bedding had a hole, no dresser in room, furniture dated, not quaint, bathroom window was rusty and screenless). Service was generally friendly (valets were great), but slow. Even though we had a fireplace in our room, I had to call at least once each day to get the wood refilled. Our TV didn't work, and it took a day for it to be fixed. Service in lounge was slow and inattentive. For a place that bills itself as a luxury resort, charges luxury rates, and is an SPG property, I expect more attention to service, amenities, and detail.

Room Tip: Rooms away from roads are quieter; fireplaces in rooms are nice
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  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Service
3  Thank Mimismama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaPo_General_Manager, Guest Relations Manager at La Posada de Santa Fe, a Tribute Portfolio Resort & Spa, responded to this reviewResponded 3 November 2017

Dear Mimismama,

It is always a pleasure to receive a review from a loyal SPG member. We were glad to learn that you enjoyed our great location, the fireplace in your room and our valet service. It was doubly disappointing to read about the areas that did not meet your rightfully high expectations and we sincerely apologize for those. Please be assured that your feedback has been shared with management and staff. All of us wish you a safe and pleasant journey and hope you will have the opportunity to visit again soon.

Sincerely,

Joe Kelley
General Manager
La Posada de Santa Fe

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Reviewed 28 October 2017

The only great thing about this place turned out to be the Valet boys. They were fantastic - upbeat and very personable. Completely opposite to the people at reception. Don't have breakfast in the hotel; ours was stone cold and it shouldn't have been!

  • Stayed: October 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank LosElvinos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaPo_General_Manager, Guest Relations Manager at La Posada de Santa Fe, a Tribute Portfolio Resort & Spa, responded to this reviewResponded 3 November 2017

Dear LosElvinos,

Thank you for taking the time to write a review. Your praise of our fantastic, upbeat and very personable valet staff is most appreciated. We sincerely apologize for the other aspects of your stay that didn’t meet your expectations. Your valuable feedback has been shared with the management staff and team members of those departments and we do hope you will have the opportunity to visit again soon.

Sincerely,

Joe Kelley
General Manager
La Posada de Santa Fe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 October 2017 via mobile

La Posada is a nice place with a good location two blocks off the Plaza. Friendly staff, a nice spa, courtesy valet parking and Starbuck’s coffee in the lobby in the morning. Located on six acres, the rooms are in small adobe-style casitas. The place could use an upgrade though. Shows its age and wear and tear. Probably a pretty good value by SF standards. I’d stay here again but not if I were looking for a really nice, five-star lodging/spa experience (and there are a lot of those in SF).

Stayed: October 2017, travelled as a couple
4  Thank Jim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 October 2017

A work conference brought me to La Posada in Santa Fe. The grounds are beautiful...though expansive and I did wander trying to find my room when I checked-in as the sequence of numbers is confusing and way-finding signage should be more prevalent. That said, I had a first floor patio room that was very nice, comfortable. Meeting facilities were great; the patio restaurant very nice; great location to The Plaza (tons of restaurants, shops, galleries); cool bar...and the spa...fabulous. Where this place suffers is in its staffing...not enough. Luckily I didn't spend much time in La Posada's restaurants as most meals were included with the conference but my final morning I waited 20 minutes to be seated in a half empty restaurant, waited another 15 minutes for a server, food and beverage service was slow and I actually had to walk around to get silverware and a napkin when my food was dropped off and I had to hunt down my server for a second cup of coffee. On my second day there, after conferencing all day, I returned to my room at 4:30 p.m. and it had not been cleaned yet. Housekeeping finally came at 6 p.m. The other reviews are dead-on, this place needs more staff. All-in-all, it was a pleasant stay...Santa Fe is very laid-back with really good restaurants...make sure to stop at Canyon Road. The Santa Fe Cafe is amazing!

Room Tip: A lot of walking, ask about your room location as some step down or you walk up stairs so you could...
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  • Stayed: October 2017, travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank KMLNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaPo_General_Manager, Guest Relations Manager at La Posada de Santa Fe, a Tribute Portfolio Resort & Spa, responded to this reviewResponded 3 November 2017

Dear KMLNY,

It was such a pleasure to learn that you enjoyed the resort grounds, your guest room, meeting facilities, patio restaurant, great location, cool bar and fabulous spa on your recent visit. Your valuable feedback about our signage and additional staffing is particularly appreciated. We will utilize your comments to continue to improve our operations and apologize for those areas that did not meet your rightfully high expectations. We do have plans to install additional signage and have shared your entire review with applicable members of our management team and staff. All of us wish you safe and pleasant travels and hope you will have the opportunity to visit again soon.

Sincerely,

Joe Kelley
General Manager
La Posada de Santa Fe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about La Posada de Santa Fe, a Tribute Portfolio Resort & Spa

Address: 330 E Palace Ave, Santa Fe, NM 87501-2222 (Formerly La Posada de Santa Fe, a Luxury Collection Resort & Spa)
Phone Number:
Region: United States > New Mexico > Santa Fe
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Santa Fe
#9 Spa Hotel in Santa Fe
#12 Luxury Hotel in Santa Fe
#23 Business Hotel in Santa Fe
Price Range: RM578 - RM1,306 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — La Posada de Santa Fe, a Tribute Portfolio Resort & Spa 4.5*
Number of rooms: 157
Official Description (provided by the hotel):
La Posada de Santa Fe, a Tribute Portfolio Resort & Spa, is affiliated with Marriott/Starwood Hotels and Resorts and participates in Marriott/SPG loyalty programs. "The Art Hotel of Santa Fe" is an historic property and the only resort downtown. Nestled on six acres in the heart of Santa Fe, just steps from the historic Plaza and Canyon Road, this AAA Four-Diamond resort is the ultimate destination for both leisure and business travel with exquisite indoor and outdoor venues for groups, meetings, weddings, and social events. Discover a captivating blend of adobe architecture with casita-style lodging, a curated art gallery collection, year-round heated outdoor pool and hot tub, award-winning spa, exceptional cuisine and genuine hospitality from our seasoned professionals. ... more   less 
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Also Known As:
La Posada De Santa Fe Hotel Santa Fe
La Posada De Santa Fe Resort And Spa

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