Sitka Sound Tours is a family run business that can take you to such places as the ferry dock to depart, the Alaska Raptor Center, and the Fortress of the Bears. We used their bus service to ride out to the Fortress of the Bears and the Raptor Center. I would rate them as a 5, but it was a bit difficult to get information out of them from home. They did not answer questions that were directly posed to them about how to find where to catch the bus, and just very general questions. I had to keep pursuing answers and details. Really clean bus driven by Andrew, the son of the owners took us both out to the Fortress of the Bears and came to pick us up to transport us to the ferry dock. We awoke at 4:00am, he arrived on time. Shortly before arriving to the dock, we got word over their radio that our ferry that we planned all of our Alaska trip around (We wanted to sail on the Taku, a slow moving ferry to Juneau because we heard that this trip was beautiful through the inside passage) was possibly cancelled. Andrew took us past the ferry dock anyways, and sure enough, it was CANCELLED WITHOUT receiving any notification. We were a little concerned we would not be able to find a hotel room for the night, but Andrew took us back to town. He took us to a different hotel than our original stay and personally walked in with us to encourage that we got a room. We did, and we so happy that we went there. Andrew made what could have been a very bad experience, as they say, "lemons into lemonade!" Thanks, Andrew for the above and beyond service!!!!!! His service gets a 5 out of 6, if there was a 6!!!!
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