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“Hire respectful employees”
Review of Dunkin' Donuts

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Dunkin' Donuts
Ranked #7 of 14 Coffee & Tea in Springfield
Restaurant details
Reviewed 11 September 2017

3 friends
163 reviews
1.0 star rating 9/10/2017
Stopped here this morning, Sunday, as the Starbucks down the road was closed for renovations. We pulled up to the speaker to order, and the weirdest voice came on to assist us. It was a cross between French, Spanish, and gibberish. It was clear that someone was playing games, and I could barely understand the person. We finally figured it out, and when we got to the window I asked about the butter on the bagel as all the other Dunkins serve REAL butter on the side. They said that they have no butter at all. Not sure how the missed the lawsuit against Dunkin for calling margarine butter, but this store clearly isn't up with the times. So we asked for cream cheese instead. The young woman got really surly and slammed the window on us. The young man came to the window to see if we needed anything else. I said no and asked who was the joker with the unintelligble accent. He admitted that it was him as he likes to play around. Then he slammed the window. Yeah, that's a no. NEVER AGAIN for this Dunkin. Way too many around to deal with these jokers.

    • Value
    • Service
    • Food
Thank Zazu_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1 - 5 of 8 reviews

Reviewed 30 July 2015

It's a Dunkin' Donuts. Coffee, donuts and pastries. Nothing is great, but nothing is awful. This one is in a convenience store/gas station, so the atmosphere is not great. But it is what it is.

Thank JimShultis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 September 2014

Anwhere in the entire country Dunkin Donuts has a great cup of coffee and also has very good donuts and pastries.

Thank fyrlyte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 April 2013

you are either a dd lover of a starbucks lover. here in mass i think most people favor DD. they also have great breakfast sandwiches and i love a hazelnut coolata. I mean, who doesn't?

Thank Julsofthenile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 March 2013

Perhaps somebody should explain the definition of service to these people? or how to help the customers instead of standing around talking and ignoring them.

Thank crystal j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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