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Reviews (370)
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All reviewsjunior suiteart decofull kitchenstainless steel appliancesdowntown buffalocontinental breakfastvalet parkingbeautiful hotelgreat bedhigh ceilingsreception deskhistoric buildingwedding receptionwedding guestslobby arealiving roomthird floor
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66 - 71 of 370 reviews
Reviewed 5 October 2017 via mobile

Beautiful lobby and nice building that was renovated. Great cafe in the lobby with delicious coffee. Rooms are suites with kitchens. Very large rooms. Some of the rooms are apartments. Stayed on a Saturday night and it was very loud - could hear noise in hallways and from reception at restaurant downstairs. Continental breakfast included but it was not very tasty. Service just ok, not all that attentive (except for valet service). Love historic and renovated hotels, so was disappointed.

Stayed: October 2017, travelled as a couple
Thank jpmgw2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 September 2017 via mobile

We were in Buffalo for a concert at the KeyBank Center. I chose this hotel for its location and it was perfect. Just a short walk. The hotel itself is great. Very charming. The junior suite was very nice and comfortable. The bed and pillows were also good. The continental breakfast was great with hot and cold items. All the staff we encountered were friendly and helpful. Brittney, at the front desk, deserves a raise! She was so friendly and helpful. She is everything you hope a person in the service industry should be. She made our stay just that much more pleasant. I would definitely stay at this hotel again.

Stayed: September 2017, travelled as a couple
Thank Randi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 September 2017

Extremely nice staff. Easy check-in/check-out. Beautiful room. There is a coffee shop and restaurant located within the hotel. The continental breakfast was soo good! There was an assortment of bagels, yogurt, fruit, scrambled eggs, bacon, home fries (potatoes), and juices/coffee/water. They offer valet parking but if you're looking for an alternative a parking garage is located one block away.

  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank AMiller121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2017

The staff was quite pleasant, and we liked our room. The public spaces were interesting bit the pop music from the 50s and 60s didn't lend to the ambiance. Do take the time to read the inforrmation on Mrs. Bethune (the architect).

Stayed: August 2017
Thank happyskoog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2017

I stayed at this hotel as I was a guest at a wedding being held there. I was very disappointed with the junior suite especially for the $280.00 per night price tag. Aside from the fact that they tried to decorate this 1904 hotel in modern décor, renovation consisted of painting over old woodwork paint drips and plaster cracks. The unused transoms were painted over hinges latches and all. The shelves were pulling away from the wall and items were sliding off. The mattress was lumpy old and uncomfortable. I didn't sleep through the night either night I was there. There was a pile of feathers in the corner that looked like something killed a pigeon in the room. If housekeeping ignored that I have to wonder how well they actually cleaned. The fitness center consisted of one old rusty home style treadmill in the basement. I shared the elevator with wait staff delivering food to a banquet on a kitchen trolley that was filthy with dried food and kitchen grease. If that is what they send into the room for guests to see I don't want to know what the kitchen where guests don't go looks like. Smoking guests standing outside the front doors filled the lobby with cigarette smoke. It was convenient to stay in the same hotel as the reception but I would rather stay at another hotel and pay for transportation than stay here again.

  • Stayed: August 2017, travelled solo
    • Value
    • Location
    • Service
2  Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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