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“Extraordinary customer service”
Review of Atlantis Cruises

Atlantis Cruises
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US$246.88*
and up
Oahu Sky and Sea Combo: Helicopter Tour with Sunset Dinner Cruise or Atlantis...
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US$241.12*
and up
Oahu Atlantis Submarine Adventure and Sunset Dinner Cruise
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Attraction details
Recommended length of visit: 1-2 hours
Owner description: Enjoy an evening of tasty food, entertainment, and unforgettable views aboard the sleek and state-of-the-art Atlantis Cruises vessel.
Reviewed 26 August 2017 via mobile



This is about a sunset cruise with Atlantis Majestic. About 10 months ago I did this cruise with them and was extremely disappointed!!! TripAdvisor posted my review.
The general manager got in touch and they were truly remorseful about the evening we had. Asked for feedback and we exchanged emails back and forth.
My partner and I and two friends were travelling to Hawaii again- the general manager wanted to treat the four of us, to experience their hospitality, to make amends for last year!!
I have been humbled by the welcome this company has given us tonight. The staff have been very attentive to us but also those around us.
The bus was on time and very comfortable for the short ride from Waikiki to the port. We had a great host (Sia) on the bus to the wharf, the time flew.
The boarding process was so smooth and timely! The format of the dinner has altered- it's a delicious buffet, frequently replenished and is accessible throughout the cruise. There are 3 decks but you don't feel crowded and are free to move around. Each deck has servers, a bar and a buffet.
All the staff are so friendly and appear to love their job. You really feel they want you to have a fantastic cruise.
I am extremely impressed with this company - they didn't brush off criticism they acted on it. Atlantis has a management team that listens to its customers and honestly values customer satisfaction!!
The sunset dinner cruise runs 7 days a week. Friday nights there's fireworks off Waikiki Beach which are spectacular from the water- book the Atlantis Majestic - you will have a fantastic evening - you really matter to this company!!!
Cheers

Thank Belinda D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlantis_Hawaii, Guest Relations Manager at Atlantis Cruises, responded to this reviewResponded 31 August 2017

Aloha Belinda, and thank you very much for sharing your wonderful review. The satisfaction of our guests is our top priority and we're delighted you gave us another chance. We're beyond thrilled you and your friends enjoyed every minute of your evening at sea with us! We're also happy to hear you had a comfortable shuttle experience, enjoyed the delicious food, fireworks and that you received excellent service from our friendly crew—we'll be sure to share your kind words with Sia and the rest of our team! We appreciate you as our guest and we're thankful you gave us another opportunity to show you the level of service you expect from Atlantis Hawaii. We appreciate you taking the time to share your positive feedback and we hope to have the pleasure of welcoming you aboard again soon. Mahalo and a hui hou!

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Reviews (364)
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5 - 9 of 364 reviews

Reviewed 15 August 2017 via mobile

We did the combination submarine trip and sunset dinner cruise. The submarine trip was neat and our guide was terrific. He was personable, funny, and informative. It was a neat experience, but as far as sea life it was a little bit of a letdown. I know it is luck of the draw, but we really didn't see much of anything special. As for the cruise, we had a lovely. Ought and the views were beautiful. The food, on the other hand, was below average and the service was lackluster at best. I recommend skipping the dinner cruise and just do the sub, if you are looking for something fun to do with kids.

Thank J R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlantis_Hawaii, Guest Relations Manager at Atlantis Cruises, responded to this reviewResponded 17 August 2017

Aloha JR and thank you very much for sharing your recent experience. We're delighted to hear you enjoyed your submarine adventure with us and that our crew helped to make your dive a memorable one! We're also happy to hear you enjoyed the beautiful views on our sunset cruise. Your valuable feedback is greatly appreciated and we'll be sure to share your review with our team for careful consideration. We hope you'll join us again soon. Mahalo.

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Reviewed 30 July 2017 via mobile

Two hours and well worth it. Food was good. Entertainment not bad. Drink prices very reasonable. Wait staff were outstanding.

Recommend this voyage for all.

Thank Marc_and_Kim_Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlantis_Hawaii, Guest Relations Manager at Atlantis Cruises, responded to this reviewResponded 2 August 2017

Aloha Marc and Kim and mahalo for sharing your review and recommendation! We're delighted you enjoyed your evening at sea with us! We're also pleased to learn you enjoyed the food, live entertainment and that you received excellent service from our friendly crew! We appreciate your kind words and hope to welcome you aboard again soon. Mahalo!

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Reviewed 25 July 2017

Our son, husband and I took this dinner cruise and so happy we did. The buffet line food was good on the lower deck (the people we were placed with, not so much), the man playing the piano and singing on the 2nd level deck was awesome and just sitting back to relax with my family and enjoy watching the sun set out on the ocean was incredible!

Thank teenster3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlantis_Hawaii, Guest Relations Manager at Atlantis Cruises, responded to this reviewResponded 27 July 2017

Aloha and thank you for taking the time to share your recent experience. We're delighted you and your family had a relaxing and enjoyable evening at sea with us and that you enjoyed the food and live entertainment! Thank you for sharing the details of your experience that made it so memorable! We hope to have the pleasure of welcoming you aboard again soon. Mahalo!

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Reviewed 17 July 2017 via mobile

We had a last minute change of plans and remembered the kiosk at the hotel. We had a great time! A great buffet and Two plus hours off of Waikiki. With beautiful view of the coast. The crew was excellent and the ride smooth. We wished the cruise was longer. We were picked up in a modern motor coach and smoothly transported to the departure pier.

Thank Richard K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlantis_Hawaii, Guest Relations Manager at Atlantis Cruises, responded to this reviewResponded 23 July 2017

Aloha Richard and thank you for taking the time to share your review. We're delighted you enjoyed an evening at sea with us and that you had a wonderful time taking in the incredible Waikiki views! We appreciate your kind words and hope to have the pleasure of welcoming you aboard again soon. Mahalo!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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