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Reviews (831)
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All reviewssails restaurantinfinity poolclub roomfloor to ceiling windowsexpress breakfasthonolulu coffeebeautiful view of the marinaheated toilet seatcoffee shop in the lobbyala moana mallhotel shuttleseparate showerfree shuttlekatsuclub accessyacht harborhilton lagoon
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Reviewed 18 September 2017

I stayed for a week and experienced excellent customer service. The infinity pool overlooking the marina and ocean is fantastic. Room was large and nicely appointed. With a large tv and spacious bathroom that even had a Toto bidet, seperate bathtub and very nice toiletries. Room was clean. Automatic window blinds with sheer and block out. Free shuttle to shopping and beach was very convenient. Free parking and wifi was included with resort charge. Wifi was fast and reliable. Cafe in the lobby was good. Close to restaurants and shops. Breakfast buffet was reasonable. Buffet Dinner was bad and I didn't have it again. Katsumidori Sushi Tokyo restaurant sushi was nothing to rave about and I didn't dine there again. Airconditioning in the elevator lobby needs to be turned on. Buffet dinner needs to be greatly improved. Pool bar food menu also needs to be improved. Great quiet location with marina and ocean sunset view. Close to restaurants, Hilton Village, beach and shops and the largest shopping centre.

Room Tip: all rooms have ocean views but rooms at the centre of the building have the best view, lower floors have a better view then higher floors
  • Stayed: August 2017, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank aussieAAA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrinceWaikikiHotel, Manager at Prince Waikiki, responded to this reviewResponded 19 September 2017

Aloha aussieAAA - Thank you for taking the time to leave a review of your recent stay at the Prince Waikiki. We're so pleased you enjoyed your time with us and appreciate your comments regarding our modern, spacious guest rooms which all come with spectacular ocean views, our breathtaking infinity pool and pool deck, our convenient shuttle service and parking lot, and our central location within convenient walking distance to shopping, dining, beaches, entertainment, and nightlife. We also appreciate your valuable feedback regarding our dining menu and options - we'll share your comments with our team so that we may continue to better improve the experience we provide our guests. Thank you also for mentioning the quality of service and attention provided by our stellar staff - we truly believe they offer the best hospitality in Hawaii. We look forward to welcoming you back again on your next visit!

Mahalo -
Prince Waikiki Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2017

We had to visit O'ahu for a medical appt. and usually we stay in "no thrill" places and try to get the visit "over with" - this time we stayed at the "Prince" and that turned a necessity into a pleasurable mini vacation. The location is just perfect - for vacation visitors and "business", everything is easily reachable, the amenities are high end .... and the staff, Oh boy, they make it worth everything - very friendly , attentive, and personable.... I know where we will stay on future trips to Honolulu.

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Maxi L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrinceWaikikiHotel, Manager at Prince Waikiki, responded to this reviewResponded 19 September 2017

Aloha Maxi L - Thank you for taking the time to leave a review of your recent stay at the Prince Waikiki. We're so pleased you enjoyed your time with us and appreciate your comments about our luxury amenities as well as our central location within convenient walking distance to shopping, beaches, dining, entertainment, and nightlife. Thank you also for mentioning the quality of personalized service and attention provided by our stellar staff - we truly believe they offer the best hospitality in Hawaii. We look forward to welcoming you back again in the future!

Mahalo -
Prince Waikiki Management

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Reviewed 17 September 2017

I am a champagne-tastes-on-a-beer-budget type of person (down to design, service, decor, etc) and it's hard for me to overlook details, happy to say we were impressed by our stay at the Prince Waikiki.

As residents of Oahu having stayed in many of the Waikiki hotels - we didn't feel the need to be in the center of everything and chose the Prince after hearing about its recent renovations and reputation for oceanview rooms from every room. For the nightly rates offered at the Prince, the views alone were already a value. Oceanview rooms are typically a pretty penny in Waikiki.

They live true to their promise - the views from the rooms (highlighted by floor to ceiling windows that can open) were amazing, where we watched sunsets every evening from the comfort of our rooms. The rooms themselves were decorated VERY nicely and the layout well done. The overall design touches and details of the hotel was carried through to each room — an expectation that is not always met where some hotels have impressive lobbies but disappointing room decor. Bathrooms were grand (in decor) with fancy Japanese-style toto-washlet toilets, separate showers and handwash/sink areas.

Service was luxury-level — warm and friendly; very attentive but professional, we had noted that we were celebrating a birthday and upon our arrival, were surprised with beautifully plated desserts and refreshments, and a little totebag of useful everyday items. When we had inquired about a late-checkout, we were offered one as late as 6pm for no charge!

Although the property is not beachfront, the design of the pool area makes it feel as if you are on the water. The deck design is reminiscent of being on a boat deck especially since it is situated overlooking the Ala Wai boat harbor. The layout is expansive, taking up the area between both hotel towers with plenty of lounge seating areas, a regular pool and a smaller infinity lap pool.

When we were there, the hotel seemed calm and peaceful. We saw families, couples and some business travelers in the public areas. The public areas had plentiful seating that allowed for relaxing, reading and working so we saw several people working on their laptops.

The actual location of the hotel was, in my opinion, convenient if you wanted a little bit of everything. It is next to the Ilikai hotel, at the edge of Waikiki. It was a 10-15 min walk to Fort deRussy Beach or into Waikiki center. Parking is included in the room rate and getting in and out of the hotel was easier than if you were in the middle of Waikiki bc of traffic. They also offer a shuttle service into Waikiki, their golf course and the Ala Moana shopping center. Ala Moana shopping center, however, is only a 5-10 minute walk from the hotel so a shuttle is not necessary.

For people who do not care to be in the middle of Waikiki or to deal with the Waikiki crowds, I would recommend this hotel thoroughly. It more than makes up for its location in a variety of ways and is a tremendous value. I would stay here again in a heartbeat.

Stayed: September 2017
1  Thank Sylvia F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrinceWaikikiHotel, Manager at Prince Waikiki, responded to this reviewResponded 19 September 2017

Aloha Sylvia F - Thank you for taking the time to leave a review of your recent stay at the Prince Waikiki. We're thrilled to hear you enjoyed your time with us and appreciate your comments regarding our modern, spacious guest rooms which all come with spectacular ocean views, our breathtaking infinity pool and pool deck, our beautifully renovated facilities, as well as our central location within convenient walking distance to shopping, beaches, dining, entertainment, and nightlife. Thank you also for mentioning the excellent quality of personalized service and attention provided by our stellar staff - we truly believe they offer the best hospitality in Hawaii. We look forward to welcoming you back again in the future!

Mahalo -
Prince Waikiki Management

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Reviewed 17 September 2017

We only stayed one night in this hotel before doing a cruise but our stay was absolutely faultless. Staff and surroundings superb. Would certainly recommend to anyone visiting Honolulu. Wish we had stayed longer !

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Diane H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrinceWaikikiHotel, Manager at Prince Waikiki, responded to this reviewResponded 19 September 2017

Aloha Diane H - Thank you for taking the time to leave a review of your recent stay at the Prince Waikiki. We're so pleased to hear you enjoyed your time with us and thank you for your recommendation! We look forward to welcoming you back on your next visit!

Mahalo -
Prince Waikiki Management

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Reviewed 15 September 2017

Hotel Review
Beyond memorable experience!!!!!!
Please don't miss an experience of a lifetime which is nothing compared to the price!!!!! My wife and I recently stayed at this extravagant luxury hotel for our 10 year anniversary (sept 5&6). I will try to make it brief but there is so much to share........

Front door greeting....
Extremely polite, hospitable, alert and attentive to every guest. This includes Valet, Doorman, Concierge and even the General Mgr.......yes the GM was there EVERY DAY greeting Every Guest! Wow (See photo)

Front Desk Check-in.....
Lori Lei was the Best! She welcomed us, provided cold towels, inquired about us personally, placed us on top floor with the best view and provided input on fine dining. She then personally walked us over the concierge desk for additional support. Concierge complemented the information with brochures and all sorts of information.

Room.......
spectacular Oceanview with updated furniture and extremely clean. Beding smelled fresh and comfortable. Pillows.....to die for!

Letter from GM
Charles "Chuck" personally welcomed us and acknowledge our anniversary with the personal hand-written card. This too was personally delivered (slide under our door). Shortly there after they brought complementary champagne to our room....... talk about speechless! To be greeted at the desk announcing our anniversary was enough but to get a personal hand-written card from the GM along with champagne was incredible customer service!!

Our overall experience was like a lifelong dream or fantasy for my wife and I. The entire staff from everyone we came in contact with at the front doors of the hotel up to our room; it felt like everyone knew us by name... "hello Mr & Mrs McDonald".

A true LEADER leads by example....... GREAT Job Chuck!!!'

Room Tip: Reviews doesn't do justice, Hilton Hawaiian over crowded, Prince is more like 1st class executive level. :-) All nice rooms..........
  • Stayed: September 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Mr Kenyatta M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrinceWaikikiHotel, Manager at Prince Waikiki, responded to this reviewResponded 15 September 2017

Aloha Mr Kenyatta M - Thank you for taking the time to leave a review of your recent stay at the Prince Waikiki. We're thrilled that you enjoyed your time here and that we were able to make your 10 year anniversary a special one! Thank you for mentioning the quality of personalized service and attention provided by our stellar staff. We truly believe they offer the best hospitality in Hawaii and that is, as you mentioned, because of our strong leadership. Everyone - including our general manager - welcomes our guests with the intent of providing a special, memorable experience during their time with us. We look forward to welcoming you back again on your next visit!

Mahalo -
Prince Waikiki Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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