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Reviewed 30 September 2022

We stayed in Sept 2022 for 6 nights. . After a long trip from Australia and upon arrival to HHV on a hot day, we were faced with a long queue just to check-in Could have used one of the staff standing around to offer water whilst queuing for over an hour.

Rooms were outdated, sink was old and had rusts. Shower screens are probably older than my Honda accord.

So we checked out the famous lagoon which does not appear to be maintained(creatures everywhere). Thought we could have fun with the displayed rafts, aqua cycle, surfboards till you see the rental price, ranging from $68.80 per hr, even the umbrellas were $39.80. You would think this would be covered with the exorbitant resort fees of $50+ per day- Greedy much.

Yes it has its own village but i think you would rather go to the waikiki strip for dinner which offers abundance of restaurants. Anyways never again.

Date of stay: September 2022
    • Rooms
    • Cleanliness
    • Service
Thank miamif2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
General Manager, General Manager at Hilton Hawaiian Village Waikiki Beach Resort, responded to this reviewResponded 1 October 2022

Aloha,
It was a pleasure having you stay with us during your recent visit, though we are sorry to learn we did not meet your expectations. We'll be sure to pass along your concerns about our accommodations to our team for further review. That said, we are priced competitively for our area. Our resort fee covers a variety of things for our guests to take advantage of, such as WiFi connectivity, cultural activities, and discounts, among other things. Please know for future reference that beach chairs and umbrellas are rented from a private company, but pool chairs on our property are free of charge. It was a pleasure having you here with us, and we wish you safe travels.

Sincerely,
Guest Services Manager

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Reviewed 29 September 2022

Over priced & outdated. Was placed in one of the oldest towers-Tapa, with my elderly mom. (Who was on her first ever plane ride & dream vacation) Rust in sink, mildew on faucets and shower curtain reeked of it.The light green desk chair was absolutely nasty, dingy & filthy. No quality control on cleaning or the condition. Only wanted to fill the room.no “guest” should be allowed to be in that room. Especially an elderly one. I did call down to front desk and after waiting forever on hold, someone took message but no one called.

Date of stay: September 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank 320dehliag
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
General Manager, General Manager at Hilton Hawaiian Village Waikiki Beach Resort, responded to this reviewResponded 30 September 2022

Aloha Dehlia,
Thank you for taking the time to share your honest feedback. We are truly disheartened to hear that your experience did not match your expectations. Your feedback is appreciated immensely and we can assure you that we will do everything in our control to rectify your concerns from this recent visit. It is our hope that you and your mother will give us another chance to provide you with the experience you expect and deserve. Thank you again, and we wish you safe travels.

Sincerely,
Guest Services Manager

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Reviewed 29 September 2022 via mobile

LOTS of people...more than I expected. Our salvation was the over 18 pool area, it was hard to find, but worth it! Scheduled the Luau for last night there, and was told if it rains it would be inside.,.it did rain and it was cancelled? Definitely my last visit to Oahu! I will visit other islands in the future.

Room tip: Would recommend Wikoloa Hilton first!
Date of stay: September 2022
Trip type: Travelled with family
1  Thank Lorax44
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
General Manager, General Manager at Hilton Hawaiian Village Waikiki Beach Resort, responded to this reviewResponded 30 September 2022

Aloha,
Thank you for taking the time to reach out to us. While we're thrilled to note that our adults-only pool was a highlight of your visit, we regret to learn that we did not meet your expectations overall. Your feedback is greatly appreciated as we are always seeking ways to improve for the future. It was a pleasure having you here with us, and we wish you safe and happy travels.

Sincerely,
Guest Services Manager

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Reviewed 27 September 2022 via mobile

Sold the prepaid room to someone else. Put us in the nosiest building on the planet. Excessively loud music all night. Room safe doesn’t work. Waiting on security during the late hours of the night. Just stay away.

Date of stay: September 2022
Trip type: Travelled with family
Thank LightPacker632369
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
General Manager, General Manager at Hilton Hawaiian Village Waikiki Beach Resort, responded to this reviewResponded 30 September 2022

Aloha,
Thank you for reaching out to us. We appreciate that you took the time to share your recent experience; however, we do find it very distressing. It is our main endeavor to provide our guests with an enjoyable experience. Your feedback will be forwarded to the respective teams so improvements can be made. In the future, we hope you consider returning and giving us another chance to impress you.

Sincerely,
Guest Services Manager

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Reviewed 26 September 2022 via mobile

Hotel was a total disappointment. We were urged to upgrade our room to another tower at a $300 up charge we agreed to do so only to have plumbing issues in our room. We booked a luau for Sunday and they never even called or emailed us to tell us our reservation was cancelled due to weather. The highlight of the hotel was the wonderful waitress we had at Tropics restaurant she gets 5 stars because she was such a pleasure and quite honestly she had more sympathy for our hotel issues than the hotel manager. Thank you to Elizabeth you are amazing !

Room tip: They need to upgrade their computer systems. Check in is way too long
Date of stay: September 2022
Trip type: Travelled with friends
3  Thank surayan2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
General Manager, General Manager at Hilton Hawaiian Village Waikiki Beach Resort, responded to this reviewResponded 27 September 2022

Aloha Suraya,
We welcome all feedback from our valued guests, and we thank you for taking the time to leave yours. We will be sure to let Elizabeth know how much she positively impacted your stay. However, we regret that some aspects were less than ideal. Please know that our team will look into the plumbing issues you encountered, and we will work on how we communicate to our guests about any changes to amenities while they are staying with us. Thank you for spotlighting how we could have improved your visit, and should your return to our beautiful island, we look forward to another opportunity to impress you.

Sincerely,
Guest Services Manager

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