When I checked in, I dealt with Irene, she was outstanding, very personable and friendly just what one would want for a front desk person.
The hotel is one of the best architecturally impressive hotels I've stayed in. Looks like an old colonial home, large, open lobby, porches, with ceiling fans and rocking chairs front and back. The back of the hotel opens to the beach, with a pool and bar. Bar and staff is great, have to try their Mai tai, awesome!
I stayed in the tower section because it was the only part with wireless Internet. The room was a double not a king due to only reserving 1 day in advance. The room is small. I am also a Platnium member with Starwood, and the hotel had no conceairge lounge which was a let down. The Sheraton Waikiki just down the beach has the conceairge lounge.
All in all it was a very good experience, but the next time I'm in Waikiki I'll stay at the Sheraton Waikiki as it gives more amenities for Platinium guests.