We recently went on a vacation to Waikiki and we picked Sheraton Waikiki because we love their pool! Their edge pool is the best pool in waikiki. If you are a pool person then you will love this pool. Pictures dont do justice. The view from the pool is amazing. Now, if you dont care for the pool than this hotel is average. Rooms are average. I like this hotel because it has the Lenai lounge. If you have Starwood points or credit cards, this lounge will make you happy. It is nice to just go up there and grab beer, water, wine, etc for free.
One issue we did have was the room situation. We received a two double beds and I had requested for king bed. After checking in, I worked with Jennifer(sheraton guest service) and she did an amazing job. Her customer service was excellent and she made sure that we were happy. She was able get us to a king bed next day and also she checked on us the next day to see if we were satisfied. I truly appreciated her dedication to make us happy! Thank you so much Jennifer!!!More
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