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Fairmont Mount Kenya Safari Club
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Reviews (1,026)
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All reviewsanimal orphanagehorse ridingwilliam holdenbeautiful hotelsouthern hemispherethe hotel offershole golf coursemain buildingbreakfast and lunchlog firemanicured lawnscolobus monkeysmount kenyathe cottagesstunning viewsbush dinnerturn down service
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Reviewed 15 November 2016

We unfortunately only stayed one night but it was a lovely stay! If I return to Kenya I will stay at least two nights as the property is beautiful with lots of things to do and the rooms are immaculate and large. The service was great and the food was delicious. I highly recommend a visit! If you go, make sure to visit the animal orphanage at the front gates as well! Oh, and have a bush dinner - fun experience!

  • Stayed: November 2016, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Jemma C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercy2015, Executive Assistant to General Manager at Fairmont Mount Kenya Safari Club, responded to this reviewResponded 13 December 2016

Dear Guest,

Thank you for sharing your positive stay experience with the other travellers!

We appreciate your compliments on our hotel’s beauty and our immaculate and large rooms. We also thank you of your compliments on our services and food.

Thank you for thinking of us for your future visits and we look forward to your return!

Warm regards,

Nils Axing
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 November 2016 via mobile

Fairmont Mt Kenya Safari Club has improved tremendously from the last time I was there about a year ago. A while back, service was so lethargic but this has completely changed. Amazing how the same familiar faces (staff) have changed attitude for the better. It is now a pleasant experience to spend some time in the hotel. Food has improved in leaps and bounds. Well done Fairmont Mt Kenya Safari Club for the turn-around. We had a wonderful time during our stay last month. Keep it up.

Stayed: October 2016, travelled with family
Thank ZahraNairobi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercy2015, Executive Assistant to General Manager at Fairmont Mount Kenya Safari Club, responded to this reviewResponded 14 November 2016

Dear Guest,

We would like to thank you most sincerely for taking the time to share your wonderful feedback on Trip Advisor following your stay at the Fairmont Mt. Kenya Safari Club.

We are delighted to hear that you had a pleasant experience during your stay, with the tremendous improvement in service and staff attitude. It is always wonderful to hear great memories from our guests, we pride ourselves on offering true Kenyan Hospitality.

We most certainly look forward to welcoming you back in the near future.

Kind Regards,

Nils Axing
General Manager

.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 November 2016 via mobile

What a stunning property and even better view of Mount Kenya. This place is imaculate. The rooms are massive and what you would expect from a Fairmont property. One staff member in particular, Joeseph Kanyiri, was absolutely amazing. He was the life of the place and a pleasure to meet. Everything from the food to the resident peacocks made my stay here magic.

Stayed: November 2016, travelled solo
Thank Kate W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercy2015, Executive Assistant to General Manager at Fairmont Mount Kenya Safari Club, responded to this reviewResponded 14 November 2016

Dear Guest,

Thank you so much for your amazing review of the Fairmont Mount Kenya Safari Club!

We really do appreciate your feedback, and we are so happy to hear that you truly enjoyed your stay with us which turned into an amazing experience.

We look forward to your many more visits.

Best Regards,

Nils Axing
General Manager




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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2016

Loved this place, the location was great and the views from our room was amazing. The food was really good and the choices at the buffet were always quite varied. The only negative thing we found was that other guest were very noisy when going past our room on the way to theirs

  • Stayed: October 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts
Thank 150chanab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercy2015, Executive Assistant to General Manager at Fairmont Mount Kenya Safari Club, responded to this reviewResponded 7 November 2016

Dear Guest,

Thank you for choosing the Fairmont Mount Kenya Safari Club.

Your great comments on our property are greatly appreciated and will eagerly be passed on to the team who will be delighted that you have carried back fond memories of your stay with us.

We look forward to welcoming you back in the near future.

Kind Regards,

Nils Axing
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2016

I can recommend the facility to other people any time
Facility not easily accessible by guests without personal transport.
A shuttle service from and to Nanyuki town would help.
I really enjoyed my stay at the facility

  • Stayed: October 2016, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts
Thank JIrush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercy2015, Executive Assistant to General Manager at Fairmont Mount Kenya Safari Club, responded to this reviewResponded 14 November 2016

Dear Guest,

We would like to thank you most sincerely for taking the time to share your feedback on Trip Advisor following your stay at the Fairmont Mt. Kenya Safari Club.

We are delighted to hear that you enjoyed your stay with us having experienced a perfect facility and we are pleased you would recommend to other people.

We most certainly look forward to welcoming you back to our hotel.

Kind regards,

Nils Axing
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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