The staff it's very helpful and even if they don't speak English very well, they will still try to help you.
We've booked a double room with common bathroom but they've made a mistake and gave us a en-suite one. We've told them about this and they let us keep the en-suite room for the price of the one we've booked (shared bathroom price).
Unfortunately, it's impossible to connect to the free WiFi when you are at the second floor. Oh, yeah... and the bed was pretty short (shorter than 1.8 meters anyway) so if you're tall this could be an issue.