It takes a lot to make me write a poor review but several years of lacklustre service mean that the moment has come.
Tall Orders - this is your just desserts.
This place takes its clients for granted. Order a scone and find that you have to beg for jam or cream (actually don't bother they don't do cream). It's counter service here so the whole experience relies on staff (nearly always engaged in talking amongst themselves) making as little effort as possible.
Who are the management/ owners? What's their story? You will never know as there is no information available.
The decor is tired - think Athena posters meets Lyons Tea House but without any of the charm. Tall Order is rife with condensation and often very stuffy. When a queue forms the staff look so disgruntled - almost as if how dare you bother them.
In short this business doesn't care about the customer experience. It offers no empathy and no customer love.
I will carry on buying from there because there are not that many decent venues yet in Stowmarket. But if you are thinking of opening a new cafe - do it. The current competition is complacent and easily betable. I will be very keen to see if they get better.
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